Quality Inn & Suites University/Airport

Location directly off of 65 First thing I saw when turning on the lights to the room was two cockroaches running for cover around the fridge. I was grossed out the remainder of the stay...

Nice large jacuzzi tub. A/C did not work properly. Room had some garbage from previous guest. Room was outdated and the beds were not comfortable. Desk clerk did not apologize when we brought up issues at checkout.

That it was clean The pictures online was not the same room I booked and it cost more when I got their and my card was charged twice

The continental breakfast Below is the email I have sent them. In addition, I left a voice mail for the manager. This hotel was horrible to me and the two guests I took with me.

nothing Room smelled like smoke

There were burn holes in the carpet, the microwave handle was caulked back together, roaches ran across the floor, there was a spot in the bathroom ceiling that had water damage and looked as though it could fall in at any moment, the spa knobs missingetc

This guest did not leave comments about this hotel.

Close to event Breakfast did not meet expectations.improve selection of items Room was not clean.stains on bedding

The Stars were incorrect and did reflect till after I booked the room. It reflected 3 stars and then it changed to 2 stars.

Having made reservation 4 days ago for 2 NON SMOKING ROOMS for 2 nights each and driving 10 hours to get here we are told that one of the rooms is a SMOKING ROOM

The reviews on here were good for this hotel. I don't know how that could be but I definately will not stay here again. The springs were coming through the mattresses, the breakast choices were poor & the quality was worse and there were loud parties above us all night long. we stayed here because it was advertised as having a full kitchen, which it did - stove microwave, refrigerator - but no pans, utensils or dishes so what was the point?? I will spend a little more next time and get a good nights sleep.