Planet Hollywood Resort & Casino

Location on the strip Casino Bars Process of getting a refund Not informed of renovations or water outage; affected floors 6-18 Room smelled of mildew

The best part was the casino and the mall that was close. The faucet started howling for no reason, had to turn it several times to stop. The toilet started leaking and by the time the staff showed up it had stopped and dried. They initially gave us a room that people were still staying in. They had increased their hotel fees plus taxes in the two days we had reserved the room. The parking was ridiculously far from the hotel.

Not one thing z... Toilets didn't work, no running water,the rooms looked like a motel and the worst part was that the staff including the "manager " Roberto was unbelievably rude and appeared to be demeaning and preferably when it came to the race of customers . It was the worst experience of my life and I travel to Vegas regularly. I ended up having to move to another votel in Vegas because of such filth and lack of any customer service

Go here if you want to save money Older facilities compared to other hotels in the area, but you get what you pay for.

Customer service was great! Everything smelled of smoke. The facility was dated.

Nice bathrooms Rooms were dirty, beat up furniture and walls. Uncomfortable beds, next time I'm in vegas I'll probably stay elsewhere.

I reserved 2 King bed rooms, and even though I made my reservations and paid for them, I was down graded to 2 queen bed rooms. If I paid for a King room, I expect to have a King room. Why am I bummed and given queen rooms when I made my reservations 2 weeks in advanced and fully paid for them?! My room also had 2 lights that were not working, and the bathroom shower was not fully cleaned. No fridge or coffee pot in the room.

I thought the beds were really comfortable and liked the convenience of having a mall and multiple restaurants within the resort just outside of the main lobby. The service staff (i.e. valet check in and baggage drop off/retrieval) were rude on various occasions. Simply asking questions was received with snarky remarks and nonchalance. They definitely needed a wake up call, they are in the service industry and customer service is key. I don't care how much they don't like their job(s), their poor behavior brought down the overall feeling of the trip. The room itself was sub par. There was a huge dent/hole in the wall, several of the lights didn't work or turn on, the sink drain was completely rusted over, and there were cabinet doors missing from the entertainment center. For the amount of money paid, I definitely didn't feel like I got enough bang for my buck. The room was in desperate need of some care. Definitely not the "Vegas Experience" I've become accustomed to with other hotels on the strip! The casino was very difficult to navigate, we got lost a couple of times. Perhaps better signage?

The place is a dump, the elevators were filthy first day of check-in there was blood on the floor and feels like there is no air conditioning in the elevators. Check-in took over 45 mins. and then couldn't find my reservation that was made back in June. The room had garbage by the bed on the floor the bathroom had mold on the wall. In the hall next to our room was a service cart with food on it that had been eaten and stayed there for 24 hrs. Very unclean, the property is very used and unkept. When I read the other reviews I wonder if they were staying at the same place?

Clean 1 - Room reservation not honored. I ordered a King bed and got 2 queens and was told in a surly way that when I pay for a $300 room, it's only a request, not guaranteed. I'll stay somewhere else. 2 - I was told that my room would face the Las Vegas strip. Yeah, it faced it but had virtually no view. 3 - WiFi (included with the daily "resort fee") simply didn't ever work. And the cell reception inside the hotel and conference center was really useless. In 201 you can't get this right??? Get into this century! All in all I didn't feel taken care of nor did I think anyone even cared. I won't be back.

location Bed Room had a stench Poor ventilation overpriced for the experience

Staff was great Rooms were dark. Strip window that I paid for was small . Pool hours were awful close at 6pm

Nice that it was off the strip and complimentary valet. Room was pretty spacious. Room was not clean, found an old band aid stuck on carpet. Bathroom tile was falling apart and sink handles had grime build up.

Loved the sushi place upstairs of PH it was phenomenal. Furniture was beat up all the cabinets were removed or broken. Lamp shades all dented in. Really for a one night passer through. Modern but beat, bbbbeeeaaattttt real bad.

I had one simple request, extra bottled water in room. There wasn't a bottle of water to be found.

The only reason in my mind to stay here is you are attending a show at The Axis and in Vegas for a short stay! Which is why were staying here. Things went south right away, after we checked into our room we left, I came back on my own and my key to room did not work, so I had to go all the way to hotel check in, stand in line for 15 minutes (because they only had three people checking guests in and a huge line... then later that evening after the show I went back to the room and my key AGAIN did not work OMG, I had to go thru the process again. The other issue I had with this casino is it has a horrible layout, choppy, there is no flow to the place that makes any sense, just does not have a good vibe to it. You can tell it is a middle of the road hotel. You get what you pay for that's for sure. Oh yeah, my wife was playing on a slot machine and it told her to get an attendant, so we had to deal with that, the lady ended up kicking the machine several times to get it working again, that's not the greatest image as well as not giving us confidence in keep playing on that machine.

The location is great. The rooms and hallways need to be updated. The rooms need cleaning! Overall, it was not a comfortable stay. The only thing the hotel as going for them is the location. Service was not the best either. Not going to be a returning customer for sure.

Miracle mile shops Room was old. Bathrooms outdated. Tub was clogged. Shower was dirty. TV was not working well. Price per night not worth it

Old and run down.

Not worth your money.... No free wifi. Smoke free room smells of cigarette smoke. Old rooms, too much fees, not worth it at all