The check in staff was great
Proximity to the HAL cruise terminal was unbeatable. The lunchtime service in the bar downstairs was excellent, including jazz music selected by our waitress. The bed was comfortable. The desk attendant got us a room quickly even though we arrived quite early.
The water and shower were strange. Hot water ran out of the cold faucet in the sink for a full minute before it got cold, every time. Temperature of the shower and strength of the stream were from the same dial, so to get good pressure you had to sacrifice comfort. Truly bizarre. You need better signage downstairs to find the front desk. Usually they're on the ground floor. One of the down elevators was out, so we had a long wait because the first one working was full. $4.50 for bottles of water in the room? No way! There should be 2 complimentary water bottles, which you get in other fine hotels. And there is no convenience store nearby which stocks good water at a reasonable price. The (excellent) TV in the room was set at an odd angle, you have to twist your neck to view. Channel selections did not include Fox Business, which has higher ratings than CNBC; and MLB Network, which has baseball coverage other than the Toronto Blue Jays. And if you must burn half a dozen channels on French language programming, it's time to expand channel capacity. The three dinner restaurants had problems, in addition to high prices. The bar which had such good recorded music at lunch had a terrible, whiny live folksinger performing. We had to leave. The top premium restaurant was closed for a special event, and the third was expensive and you could still hear the awful folksinger because there was no wall. We wound up dining at the hotel across the street. You don't want people walking in there, do you? Finally, and most annoyingly, there was a fifteen minute waiting queue for a taxicab when we were leaving for the airport. The cab driver explained that the problem was all the cabs were handling cruise ship traffic. Well, this must happen most days, and you need to do something about it besides having an older doorman losing a battle with the hotel across the street (and customers down the street) for the attention of the taxis. You should probably warn your guests in advance of the problem, and provide a list of private local cars/limos and the URL of the Vancouver version of Uber as alternatives. And hire a sexy young woman to replace the older gent because if cabbies in Canada are anything like those in the U.S., they won't make sharp U-turns to avoid a beautiful woman making sharp whistling sounds.
Great food in restaurant! Amazing staff!
Late night room service options.
I loved and appreciate the fact that we got an upgrade from a city view to a harbour view room and plus the front desk didn't even let us pay for the 2 water bottles of water we used in our room after finding out that we were there for our wedding anniversary.
The fact that the room felt somewhat expensive and still charged for wifi and water. No free breakfast as well
his is definitely a gorgeous luxurious hotel. The staff are so friendly and so eager to help. T
Extra charge for everything. food is very expensive
Beautiful place to stay for my first time in Vancouver. Close to everything downtown.
Very comfortable bed and pillows - Everything I needed was in the room. Check in and out were very fast. It was an enjoyable stay and the location was perfect.
Best of the best
Beautiful location and elegant decor. Room and bedding very comfortable and spacious. All service was friendly and prompt. Bellman was especially helpful with information and very courteous. Very enjoyable.
Proximity to the cruise ship terminal. Easy to get anywhere in the city by walking, bus or subway (Sky Rail). Extremely courteous staff, very helpful. Will definitely stay there in the future.
Gorgeous hotel by the cruise terminal
This is the perfect hotel to be close to the cruise terminal as well as for sightseeing, right next to Gastown, Chinatown, and the Skytrain.
Had my reservation for a king sized bed, and when I entered the room, it was 2 doubles. Went down to get it changed, and the staff member (Elena?) said the rooms were fully booked and said that "the king sized was just a request". I persisted that I reserved a king and paid the price for a king, which was clearly printed on my reservation confirmation. She went to the back room to check with her manager, and finally came back out to change my room to a king size bed. It was a little troubling to have to put up a fight to get what I had reserved.
Staff we're very helpful and accommodating Room was super clean and surprisingly quiet considering how busy the hotel was Super convenient location
Internet charge was a little outrageous
Good location - upmarket service
You have to go through the parking garage to get to the gym - and it was cold!
the curteous staff, efficient, friendly, helpful and obliging
we had bad weather
Location was most suitable to our needs Freindly staff
Lovely hotel in a beautiful location. Very comfortable, stunning views.
Spending a lot of money on a 5 star hotel is OK but to be charged extra to use WIFI seems greedy. In 5 weeks in Canada this is the only hotel we stayed in which charged. It was also the most expensive.
The location and views were superb. Also nice little shopping arcade within complex with reasonably priced jewellery.
Being charged to use internet facilities and having to pay for bottled water in room!
We were going on an Alaska Cruise. It was very convenient to board the ship. The hotel was very nice and clean. We enjoyed our stay at the Pan Pacific Vancouver Hotel.
Harbor - Ocean View ------ Excellent service from Manager Front Desk
Service Room very slow during busy time ----- especially morning for breakfast
The staff were excellent.
The harbour view was limited. We primarily had a view of the train station
Very comfortable hotel.
Again not happy that we had to pay extra for something we thought we had paid for through your web site.
To charge for bottled water in the room was outrageous! We were also surprised to see charges for the use of internet, something offered free by other hotels we used during our trip to Canada. When my husband made the booking he commented that it was part of our Silver Wedding Anniversay, no reference was made to this and we observed serveral couples being congratuated on their recent marriages.
Localizado directamente no Porto de Vancouver, o Vancouver Pan Pacific Hotel oferece uma impressionante variedade de amenidades, além da sua conveniente localização urbana e vistas deslumbrantes sobre a cidade, a montanha e o porto.
Vancouver Pan Pacific oferece fácil acesso às principais atracções de Vancouver, incluindo transporte gratuito para Grouse Mountain e Capilano Suspension Bridge. A Estação de Waterfront, o principal centro de trânsito de Vancouver, está localizada a uma curta distância a pé. O Vancouver Pan Pacific também se conecta diretamente ao terminal de cruzeiros Canada Place, oferecendo uma localização imbatível para passageiros de cruzeiro.
Os hóspedes do hotel são recebidos num imenso átrio, completo com uma cascata interior e grandes janelas de vidro com vistas para o porto. O hotel dispõe de 503 quartos para não fumadores com amenidades contemporâneas, incluindo comodidades para preparar café/chá, bases de ligação para iHome e iPod, um mini-bar abastecido, produtos de higiene pessoal Aveda e acesso Wi-Fi por um custo adicional. Os hóspedes também podem reservar uma das espaçosas suites do hotel, com uma sala de jantar separada e uma cozinha completa.
Vancouver Pan Pacific também pode acomodar convenções, eventos e funções relacionadas aos negócios, independentemente do tamanho. Os seus inúmeros espaços para eventos variam desde pequenas salas de reuniões a pavilhões que acomodam até 700 hóspedes.
Quatro restaurantes estão convenientemente localizados no hotel, incluindo restaurantes internacionais de luxo em Five Sails e Oceans 999, e cocktails e jazz ao vivo no Coal Harbour Bar. O Patio Terrace serve bebidas e aperitivos junto à piscina exterior aquecida de água salgada do hotel. Os hóspedes também podem encomendar o menu de serviço de quartos 24 horas do hotel.
O Spa Utopia, com 12 000 metros quadrados, oferece massagens, tratamentos corporais, serviços de beleza e comodidades como uma sala de vapor, sauna interior e centro de fitness com equipamento cardiovascular e pesos livres.
Quer seja em trabalho, em lazer ou a bordo de um cruzeiro do Alasca, Vancouver Pan Pacific oferece extensas amenidades no cenário do Porto de Vancouver.
baseado em 1.439 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.