Palazzo Caracciolo Napoli - Mgallery

The restaurant was poor, long waits and food arriving out of sequence, reception gave poor information regarding taxi availability, if they tell you 2 minutes plan for 20 - 40.

The breakfast was very nice and the beds were comfortable.

We get a room in a mansarde, on the 4th floor, even we have had confirmed a superior room.This means, we have to walk thru a corridor were we get lost at a point to find a door who brought us to a set of stairs leading to the 4th floor .No elevator.The roof top was wood, even this is called a Pallazzo.From my perspective our room was more like a barn.The room have a tiny terrace ,who needs an urgent paint, and from which you can only see the rooftops in the neighborhood.In front of the hotel is a round under construction which makes everything dirty and dusty and very difficult to access.The streets near by are very narrow and bad looking , somehow like the favelas , you cannot feel safe after dark.The traffic was seriously disturbed and it takes like 30 minutes just to head the way to the airport in the morning.Even the hotel have a place to park in front of it, the staff have asked us to pay 28 euro for the parking service pretending that they will send us the car to a parking place and will bring us when we need.In fact the car was staying all night in front of the hotel.There was a sign to a parking near by , but since the streets look not safe we have been forced to pay for the “ car valet service”.I have recently stay in the MGallery hotel in Cologne , but this one in Naples is far away from that quality and it was truly a disappointment to find this hotel instead the hotel I have expected after my Cologne visit.I will avoid this chain in the future, just because this so bad experience.I have spent a week in Italy travelling and staying to different kind of hotels, none of them was a chain , but the last night in Naples have almost ruined my holiday due to all these .Another thing to be mentioned, the location is very far from the shopping street, even the concierge said we need 15 minutes to go to the Toledo street , actually it need more like 45 minutes thru some very ugly streets.In total an experience to avoid.