NH Dresden Neustadt

All the times I have stayed in this hotel, the staff wasn't particularly friendly, I don't like to stay in a hotel where I'm someone to give the cold shoulder to... I also consider the parking and the internet available too expensive. As the internet is such a necessary resource right nowadays, it's about time to have it for free in the hotels.

Very efficiently run, breakfast service (quick clearing of tables etc) good, staff friendly Location not so good, tram stop not near enough! (not your fault), Worst thing was the smell of stale food that greeted us on arrival in the evening.

Hotel's design, state of the facilities, quiet air conditioner, size of the room, helpful receptionist (male). 1.The receptionist's (female) pretentious, "posher than the Queen" attitude. 2.Extortionate price of the parking under the hotel (given that the hotel is not even in the center of the city and parking on the adjacent street is free). 3.Extortionate price of the breakfast (given that the children have to pay as well). 4.Consumable items on the table in the room turned out to be chargeable, pulled out of the minibar to tempt guests. Bad practice for a 4-star hotel. NH Geldrop (in which I stayed later) was much better in that matter, as they at least had teabags and a kettle as a courtesy.

Nice room The airco did not work, it was 35 degrees in the room. They new there were problems but still gave us the room. Reception did not speak English on the phone, in person they did not believe me but came to check and then admitted it and we had to change rooms at 23:30. No upgrade, no apolgies.

the room was of a good standard,plenty of space and excellent bathroom. the room was warm the air-conditioning was not good.

air conditioning did not work; 10 EURO parking fee was unreasonable with ample unrestricted parking in front of the hotel; swimming pool would be nice addition to sauna.