Mardi Gras Hotel & Casino

The weather!

The rooms are not really clean. Much is broken, or poorly repaired. Old furniture. Weak, slow internet. Constantly you have to sign up again. We tried to store our bags overnight in the luggage room. That was not possible for unknown reasons. The cleaning ladies have taken money from the table. It was a collection of rare quarter dollar coins. Sunday morning I came to the hotel 3:30. Totally tired and totally KO. I had to walk all the way from the strip. When I arrived at the hotel, I realized that I left my keycard in the room. Well, I asked the guy Joe at the front desk for a new card. He said there was $ 37 left, and I would not get the card until I made up for the $ 37. I meant that it was not my fault. I would have checked in as normal. And the one who checked me in made that mistake. I would like to have a room card now. Finally, the hotel would still have my $ 50 deposit. No, no chance. I did not have $ 37 left, and no credit card. It was then brought a security guy, which took forever, and then accompanied me to my room. He opened the door, I took my wallet and I'm back at the desk and paid $ 37. I do not know what they were for today. The whole thing took 1h. I had to work next morning.

Staff friendly

Room way behind standard Europe Asia Air conditioning noisy All in room

The location was ok. The room was spacious.

Very dated, Poor lighting, not very clean (found square of toilet paper in bowl), the cistern control was very loose, carpet didn’t look clean. We are sure we didn’t book a smoking room as we would never knowingly choose that. However we were given one. Didn’t realise smoking rooms were still available in hotels these days. Requested to change to non-smoking but told none available. Bookers beware and make sure your reservation has non smoking clearly stated and take screen shots of your booking. We were most unimpressed and now have to wash clothes and pyjamas we wore.

I booked a room on 20th of September for one night . The hotel refused to provide us the invoice. This is incredible.