Leonardo Jerusalem

Convenient location.

Outrageously rude and ignorant staff. We have stayed in many hotels around the world, and in Israel, and I can honestly say that I have never encountered hotel staff who are as rude and generally unhelpful as those we encountered this week at the Leonardo Hotel Jerusalem. The consistently belligerent attitude we experienced among most (not all) of your staff was staggering and appalling. They made us feel as if anything we asked (e.g, a drink from the bar, a bowl of nuts, looking after our luggage after checking out) was an enormous inconvenience. Sometimes, our requests were completely ignored. When we did get a response, staff made us feel like they were doing us a huge favour and that our request was a great inconvenience to them. In summary, your rude, lazy staff ruined our stay. Needless to say, we will never be staying at the Leonardo Hotel Jerusalem again, and frankly, I do not understand how they manage to stay in business. A hideous experience.

The pool was nice, it wasn’t big but it was a good size.

The room they put me at first was in a room with no AC and the WiFi wasn’t working in that room and there was stain on the bed, it took then almost 2 hours to finally get someone to come check everything out after complaining 3 times. The person at the front desk was annoyed with me for complaining. The finally sent someone to check everything out, I let it cool off for about 2 hours and went down again to complain and they finally moved me into a new room. The room they put me was okay and the bed was very uncomfortable. Also I didn’t like the breakfast except for the pancakes.

We asked for a room with two separate mattresses they put a mattress on the floor . Discusting... the air conditioning didn’t work

Food was not fresh I’m really disappointed We asked for a room with two separate mattresses they put a mattress on the floor . Discusting... the air conditioning didn’t work