Keizarmezs

The only thing that I liked was the location.

First of all, the staff is impolite. Whenever we crossed the administrator's desk to say 'Hi', the administrator seemed to avoid eye contact. Secondly, when we first entered the hotel, the very first thing we smelt was chlorine from the pool. Moreover, the sight we saw upon entering the room was completely different from the one is presented on booking.com. As can be seen from the photos enclosed, there is mole in the bathroom, stains on the carpet floor and furniture seems already outworn. As can be seen on the information provided on booking.com, the hotel states that it provides daily cleaning services. However, during our 4-day stay, the cleaners never came to our room. Finally, we ordered the breakfast for our whole stay, but on the very first morning when we came, the only thing that was left was pancakes with cottage cheese. No coffee, no fruit was left. We asked for the refund of breakfast for the other 3 days and we contacted both booking.com and staff. We were assured that we will receive 39 EUR for 3 days if we write a written complaint. We did everything as instructed. We filed the written complaint in English and we shared our bank account number. However, after 3 weeks the staff is now telling us that they won't refund the money and gave us the phone number of manager, who, as we found out after series of unsuccessful calls, is impossible to reach.

The room was the biggest hotel room I´ve ever seen. There easily would have been room for two or three extra beds. The receptionist was really nice. Perfect hotel for budget travellers.

I would have bought breakfast if it was available. Lack of proper airconditioning in the room.

When we arrived at the hotel they couldn't find our booking form. The staff told us the main admin would do that on the following morning at 9am. No admin arrived even at 10 am on the next day. There was a blond lady staff who was very rude. The male staff were also not nice.

The facilities were very good and the staff were on the whole friendly and helpful

the rooms were quite small and there was very little wardrobe space, and no air conditioning. there was only one tiny waste bin in the bathroom, none in the bedroom. the room was not cleaned in a 2 day stop or the towels changed.

Nice staff, good hotel location, clean rooms. Swimming pool with sauna.

The price for staiyng with the pet is too big.

There was not breakfast included in the price. However, in our booking reservation and in a flyer of the hotel, it was stated that breakfast should be included. Poor bedroom, TV not working. Too expensive for what they offer.

That everything is one place: place to stay, bool.....

locatsion

chek in and chek out