Keizarmezs

Big room and clean towels with beds

Room was not clean, the walls and carpets send not cleaned. There was no remote control for the tv.

The only thing that I liked was the location.

First of all, the staff is impolite. Whenever we crossed the administrator's desk to say 'Hi', the administrator seemed to avoid eye contact. Secondly, when we first entered the hotel, the very first thing we smelt was chlorine from the pool. Moreover, the sight we saw upon entering the room was completely different from the one is presented on booking.com. As can be seen from the photos enclosed, there is mole in the bathroom, stains on the carpet floor and furniture seems already outworn. As can be seen on the information provided on booking.com, the hotel states that it provides daily cleaning services. However, during our 4-day stay, the cleaners never came to our room. Finally, we ordered the breakfast for our whole stay, but on the very first morning when we came, the only thing that was left was pancakes with cottage cheese. No coffee, no fruit was left. We asked for the refund of breakfast for the other 3 days and we contacted both booking.com and staff. We were assured that we will receive 39 EUR for 3 days if we write a written complaint. We did everything as instructed. We filed the written complaint in English and we shared our bank account number. However, after 3 weeks the staff is now telling us that they won't refund the money and gave us the phone number of manager, who, as we found out after series of unsuccessful calls, is impossible to reach.

Nothing

There was No water and the staff didn’t offer us anything for this inconvenience. They have suggested to go to the pool Which was diety. The place was old (not very old but They are not taking good care of IT). We will not come back again.