Intercontinental San Francisco

Broken thermostat in room, low shower pressure

We stayed a night since it was near our morning meeting. The layout and lobby is great, and the staff is very welcoming. Unfortunately let down by mediocre room experience (deluxe king) and we could not have a good rest.

The thermostat in our room was broken and it was way too hot. We tried re-setting it several times but it kept blowing hot air even though it was 75F. It was very difficult to sleep and sweated through the night. The shower pressure was very low. Having both shower head choices was nice, but it was difficult to feel clean because the water pressure was very low and so it took much longer to soap off. For a business hotel, you had to pay for internet. We used a hotspot instead. It felt a bit confused whether it was a luxury hotel or a business hotel, and for the price point I would stay somewhere else that has better value for money. Not having a good night sleep really affected my work day

The proxility to Union Square shopping.

The expensive parking, and the dinner menu was not versatile. We did not find anything appealing, and left.

Large rooms, comfortable beds, spotless and modern bathrooms. Comfortable bar area.

Parking was very expensive. Some of the staff were lovely, but others almost ruined our stay through constant daily demands to see our passports and being unclear about the policies of the hotel. This was unfortunate, as the hotel itself was excellent.

Comfortable, clean, modern

Requested a king bed but received 2 doubles; restaurant overpriced and limited menu, outrageous parking fees

Location. Spa. I will not be returning to the hotel as a guest, but will certainly visit the spa again.

Hotel staff were not necessarily rude, but certainly not the most polite in the world. The biggest factor behind I shall not be staying at the Intercontinental San Francisco again, is because they charge a ridiculous $52 (add tax and service - comes to about $60) per night to keep your car on site. That's approximately 30% the cost of a deluxe 2 bed room.