Hotel Villa Cappugi

The room was huge and very clean. Staff were multilingual and very helpful. We enjoyed it so much we stayed an extra two days We ordered from the rooms ervice menu and did not get what we thought we ordered and not good value for money. The management were only too keen to resolve the issue however.

Excellent breakfast organised with military precision! All staff tried very hard to make our stay memorable. especially helpful were the attentive restaurant staff. We travelled with two children and had no complaints. In fact we were surprised at the standard for the price charged.Pool is very good and always has a lifeguard on duty.You will need a car or taxi to go to the town. Can't really comment on Pistoia itself,as we visited during the annual break when half the town was away.Also plenty of free parking and welcome drinks provided. No

Very friendly welcome during check in. Free upgrade to better room without asking. Highly professional staff at reception desk and in restaurant as well (we needed an early breakfast, and it was arranged). Restaurant is very good; great starters and main dishes...even had the most wonderful parfait and sorbet... in the world! Good parking. Airconditioning very noisy and not adjustable from the room (had to call reception to make it cooler, but they did very quickly). Had to shut down airconditioning for the night as it was so loud. Furthermore there were a lot of mosquitoes, but that's hardly the hotels fault.

The facilities - pool, air-con, little private terrace in our room. The directions! Also, the double/twin room mix up wasn't rectified.