Hotel Les Rives De Notre Dame

We travelled all over Europe this summer using TripAdvisor reviews to choose our hotels. All the other hotels were wonderful. This hotel was horrible. The only thing nice about it was the staff – they tried, but alas, they gave us constant mis-information. Positives: they arranged a nice tour to Giverny; they went to pick up my lost bag a nearby St. Severin restaurant where we breakfasted daily. The owner must pay someone to write good reviews, because they certainly don't spend any money on upkeep or cleaning. Our room was just plain dirty, despite our requests to have it cleaned. Our computer didn’t work in the room or in the lobby – and they kept telling us it should (it worked at every other hotel in Europe). Awful! Incredibly bad! Mystified why the other reviewers gave it glowing reviews! No one lifted a finger to help us with our luggage. The staff gave us constant mis-information: E.G. sent us on a wild goose chase to find a Seine cruise; gave us wrong museum opening times. The final coup was when they arranged for a (very dirty) car to take us to the airport for our flight home - and he dumped us and our luggage on the street in front of the wrong terminal and raced off!

The receptionists of the hotel were extremely nice and helpful. The location is perfect, just opposite the cite and Notre Dame. Awful condition of the toilet and sanitary, the toilet brush was so dirty that it was dangerous to touch it, lavatory has a distinct heavy smell. The towels did not smell fresh and definitely were used for long time while they were true grey color instead of white.

Small and quiet hotel with a very good location. As expected, the room was small but still comfortable.