Home 2 Suites by Hilton Albuquerque/Downtown-University

The breakfast was okay, and the room was clean and quiet (except for the fire alarm).

The location is ideal only for car travelers. The room was VERY big but in unhelpful ways, from a vast living area to a vast bedroom with no convenient outlets (all in corners near no table OR taken up with hotel equipment. The bathroom was huge (12x12 feet? but not for handicapped, just large. There was a fire alarm at 8 a.m. (likely due to toast). The staff made no announcements so it seems like it might be common. They simply said "all good" if people asked. The Home2 food layout continues to be a disaster (but not likely to change). It's not good if more than 4-5 people show up.

Size of the rooms. Staff were friendly and tried to correct issues once they were brought to their attention.

Toilet wouldn't flush. Alerted the front desk. Breakfast was plain. No luggage cart at time of check in.

The rooms were nice and they let me check in early.

They tried to charge me for night I had already paid for, lied about housekeeping coming into my room stating that I was smoking and they wanted to charge me $250 bucks for it- housekeeping was never even in my room- then they switched up "policies" on me, and blamed it on "miscommunication " which I was told had been resolved but after checking out I am notified that they still tried to charge my card the $250.... Unauthorized. I then recieve my reciept and find that I was overcharged. Ridiculous!