Holiday Inn Express Waikiki

Staff was friendly A/c in room wasn't working and it was hot as hell!

The hotel is in a great location, close to food, shopping, and the beach. I was so unhappy with the staff. They were rude and made us feel very uncomfortable. We had multiple issues with the parking garage that is connected to the hotel, including getting our bicycle locks cut and our bikes stolen. When we addressed these issues, the staff made us feel awkward and were quick to blame us. We stayed for 8 nights, and we feel that the price for the hotel was outrageous for the quality. The rooms are cramped and haven't been updated in years. I have never been so upset with a hotel's staff or have ever felt so ripped off, I really wish I would have spent my money on the surrounding hotels and avoided this hotel completley.

Location is not bad, since it's on Waikiki. It was about as cheap as any other hotel I could find on Waikiki. I was in Honolulu for a 22 hr layover and picked Maile Sky Court because all the hostels were booked out. It was one of the cheapest I could find on Waikiki at short notice. I thought I would get a nice view since it's a tower and the wired internet access sounded like a good idea since I had work to do. The view would have been great except the window of my room was so dirty and scratched that you could only see clearly with your face right up against the glass. The wired internet costs $10 for a day and was SO SLOW. I had some work to do and wanted to stream some TV shows afterwards but I ended up tethering my laptop to my phone instead. That's right, the T-mobile cell network was about 10-100x faster than the wired internet. I went for a swim in the pool, which is about the size of your average back yard pool and was in need of some maintenance (broken tiles, etc). The spa/jacuzzi had yellow police style tape around it so I assume it was out of order.

The amount of tour groups coming through the hotel throughout the day was ridiculous. It makes checking in, checking out, and even getting an elevator to the room take forever.

Not too far from the beach, have parking space, check in pretty fast, nice staff Small room, smell bad, old TV, lousy AC and lousy bathroom from sucking machine

Location and staff were great. If you need a place to sleep this will work fine. Safe location near everything. Otherwise dont stay here for your first Hawaiian dream vacation. "Resort fee" (for coffee, DVD player, safe, newspaper) of 10 or 15 per night. Not really needed. Parking is 25 dollars per day. Rooms need updating and feel dated. Price sometimes reflects a higher star hotel relative to what you really get.

The restaurant VI's downstairs is EXCELLENT!!!! THE FOOD IS GREAT, service is excellent & the ambiance PERFECT!!! Too bad the hotel is just the opposite!!! The BIG guy downstairs was VERY NICE & HELPFUL AND KIND!!! Jake at front desk was VERY HELPFUL, PROFESSIONAL & THOROUGH!!!! The room had broken lamps, the place was dirty in kitchen bathroom and bed had someone else's a PANTIES IN IT AND UNDER THE BED!!! Really?! Who cleans this?! NO ONE!!! The movie directions were wrong and machine was broke and it took 5/hours and 3 calls to the SAME GUY AT THE FRONT DESK TO GET THE MOVIE BOX WORJING AND WE INLY USED UT BCUZ WE WERE FORCES TO PAY FOR IT ANYWAY!!!

There was nothing I liked about Maile Skycourt The pictures of the room on their website is totally bogus, the room was literally a closet with a bathroom in it, there were roaches crawling on the pillows, the carpet was dirty, the walls were dirty amend knicked