extremely poor room service. We called ordering 3 separate times all of which had to be cancelled after over 2 hours of waiting EACH TIME
Not worth the price
The room itself was nice and pretty clean. Could have got that at La Quinta for cheaper though.
Hallways smelled bad, front desk staff unfriendly, $7 for parking, $11 for breakfast, bad coffee
Friendly and welcoming staff
The charge for parking. The noise coming from the pipes in the hotel. At 4am every morning the toilet would make this loud sqealing sound that scared me out of my sleep. I had to get out of bed just to flush it and make it stop
Close to Boardwalk. Very clean and comfy beds.
Breakfast was not included.
Poor Customer Service
The hotel itself was really nice. The beds were comfy and shower was clean.
The front desk apparently had some issues with late checkouts from the previous night. My kayak check in stated my room would be ready at 3:00 even though the hotel had stated their check-in time was 4:00. We got to the hotel at 3:10 and found out that none of our rooms were ready and that all they could guarantee would be a room before MIDNIGHT and if they could get us a room at that time, they would refund our money. They had no kind of "waiting list" ready or procedure on how to take care of us in an oderly fashion. I was actually told to "just go to the bar area and ill come find you". I later found out that people were putting their names down with some of the other customer service representatives so I got back in line and was now 5th in line. They actually did get us into our rooms around 4:45 or 5 but they could use a refresher course on customer service!
i didnt like that when the house keeping cleaned the room they folded the old towels and put them back and didnt give us new towels, and when the beds were done they didnt change the sheets out with new sheets and one bed got made but the other one didnt due to items being on the bed which coulda been moved and put back. there was also a note explaining y the bed wasnt made.
The location was perfect for quick access to the interstate and the parkway in Shreveport.
We needed a room for the weekend because of business events. We had stayed at this property several times before, but not within the last 3 years. The 4th floor hall was filthy with trash and dirt. In the room, the TV remote would not work until my husband fixed it. There was no hot water even after asking for maintenance to address the issue; water could best be described as almost lukewarm before maintenance call and lukewarm after maintenance addressed it. The door to the room was crooked on its frame and would not close unless shoved with a shoulder; the door (Room 416) had marks on it where a crowbar or hammer claw had been used on it. Doors on dressers stood open; when pushed closed, they would slide back out. The lamp was broken with live electrical wires exposed at the base which was a critical safety issue. We explained all this and more to the manager before we checked out after the first night and went to another Hilton property across the river in Bossier City.
I enjoyed the alternative staff and the shuttle to the boardwalk and casinos.
Did not care for the congestion of the cars for loading and unloading guests, and having to cross major street to get to cars in the parking garage. A crosswalk would be great!
Check-in was very simple and fast! The valet cew was wonderful-very polite, friendly, and helpful! The entire 'vibe' from the hotel was wonderful! I will definitely stay again and recommend the hotel to anyone that I know!
I checked-out on Sunday Aug.22,2010 (today is Aug.25)...I was charged an additional $100 (total) in deposits and have only received half of that back...I'm being patient!
It was clean, quiet, and well-located. We thoroughly enjoyed our stay.
O Hilton Shreveport fica mesmo em frente ao Centro de Convenções Shreveport, para que qualquer pessoa que viaje para eventos no centro seja a localização perfeita para a sua viagem. Há também muitas outras grandes empresas com instalações na área, tornando-o qualquer escolha fácil para viajantes de negócios.
O hotel é grande, com 313 quartos. Os viajantes podem reservar quartos com uma cama king-size ou duas camas queen-size e com ou sem vista para a cidade. Há também suites Júnior e suites executivas com 1 quarto que têm 2 casas de banho. As suites têm amenidades melhoradas, como vaidades de banho em mármore, mobiliário em madeira de cerejeira e 2 grandes televisões LED. Há também acesso Wi-Fi incluído. Note que os quartos também têm acesso Wi-Fi disponível, mas por um custo adicional. Todos os quartos têm controle de temperatura, geladeiras e cafeteira.
Todas as manhãs é servido um pequeno-almoço completo no Hilton Shreveport. Os hóspedes pagarão uma pequena taxa. O Café Coffee Talk tem à sua disposição café Starbucks, enquanto também serve snacks e pastelaria. O mercado 104 é um bistro que serve as três refeições diárias. A atmosfera é casual e a comida é fresca e clássica. O Bar Do Átrio Market 104 abre às 2 da tarde e é um óptimo lugar para jogar, tomar um cocktail e desfrutar de um menu de comida de bar.
Há muitas comodidades para atender às necessidades dos viajantes a negócios no Hilton Shreveport. Os hóspedes podem alugar equipamento audiovisual, utilizar o centro de negócios com serviços de correio expresso, fax, impressora e fotocopiador. Há também salas de reuniões e serviço de Internet gratuito. Todos os hóspedes encontrarão uma piscina no último piso aquecida e uma banheira de hidromassagem.
baseado em 472 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.
Hilton Shreveport implementou as seguintes medidas:
Limpeza diária, aumento da disponibilidade de produtos de higienização.
Lobby adaptado ao distanciamento social.
Contato mínimo com os funcionários do hotel e outros hóspedes.