Water turned off all day
They turned off the water while I was brushing my teeth in the morning, so I could not rinse my mouth. They said the water would be off all day. As a result, I was forced to leave them a present in the toilet.
Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!!
We never did get the comfort beds to work but slept ok anyway!
Poor Customer Service
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice.
One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
Location in downtown Indianapolis wa excellent
The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.
The location was great
A couple of mornings, coffee in the lobby was left over from the night before
old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization
dirty windows, windows can not be opened, noisy air conditioning
Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com).
Pool was nice, but small.
i enjoyed the hotel thought it to be a little pricey but was right down town beautiful city large rooms great beds free internet
parking not connected to hotel slow room service
Com excelente localização no coração de Indianapolis, Hilton Garden Inn Indianapolis Downtown está a 10 minutos de caminhada de Bankers Life Fieldhouse e de Circle Center Mall. As comodidades presentes incluem acesso grátis à internet com fio, um business center 24 horas e check-in expresso. Estacionamento sem manobrista (sujeito a cobrança) está disponível no local.
baseado em 533 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.
Hilton Garden Inn Indianapolis Downtown implementou as seguintes medidas:
Limpeza diária, aumento da disponibilidade de produtos de higienização.
Lobby adaptado ao distanciamento social.
Contato mínimo com os funcionários do hotel e outros hóspedes.