Hay Street Traveller's Inn

Location and street appearance

No towels in room or soap. Ensuite had no toilet. No tea or coffee making facilities. Bitten by bed bugs. No remote for aircon. Office did not open until 0900. We paid for two nights but only stayed one. We used a pillowslip as a towel and left at 0800.

Location was fine. Staff was friendly.

Worst hostel experience in two years in Australia. I'm a cheap person, but this is a whole new level. The AC was on an automatic timer, so it shut off at 7 am and didn't come back on until 7 pm. This means I was woken up at 8 am sweating. This was never mentioned anywhere, not even upon check-in. EVERYTHING is an extra charge- wifi, towels, spoons, forks, plates, cups, the list goes on. There's only 2 showers for like 25 rooms (and some of them are dorms). Not nearly enough fridges, no space in them. Chairs are gone at 9.30pm and come back after breakfast, which is not included either. This place is beat.

Paid wi-fi connection not stipulated on booking. Huge noise and very loud music annoying all guests until midnight. Non-serious establishment to avoid