Extended Stay America - Dallas - Plano Parkway

The staff, later in the morning after we had already checked  into our room I had to change rooms because of how bad the  room was. staff went out of her way to make sure our new room had no issues.

I didn't like the first room we were given. It was in poor condition and should not have passed inspection.

This hotel gave me fleas and when I got a bit upset that I was feasted upon all night , they called the police. I got no help, no refund or anything. I have reported this to all parties involved and have not even received a call.

The ac filters were black upon arrival, I had to clean the filterssmyself just so the ac would blow kinda cold. They had a dead rat in the parking lot that multiple guest seen and it wasn't desposed of after being advised of the issue. Locked in bathroom

Faulty locks,no desk service when called for help. Did not have any items in the room (coffee pot, utensils, plates. All it had was a bed couch fridge microwave towels. Had no ice machine but had ice trays by the time we finally got ice to freeze we left

Location

Smelled really strange when walking in. Not real clean looking ..