Embassy Suites by Hilton Palm Desert

Disappointed

Prós: Bed was clean, comfortable and linens/spread were new and not worn or stained. This was the best part of my stay.

Contras: Room smelled musty, stale and not of 4 star quality. Property overall is getting worn down. This was not what I expected for an Embassy Suites.

A One Star Experience (only because you can't give

Prós: One of the worst hotel stays ever. No wonder TripAdvisor rates them 22 of 23 hotels in Palm Desert. I can't imagine there could be one worse. I paid an extra amount to reserve two beds -- for physical reasons since it was two males traveling and one of them has a broken elbow that can't be touched. But they had no two-bed rooms and basically said sure we overpaid but tough

Contras: I had to get my attorney involved with the Getaway in order to get a refund at the horrible place (which is undergoing a huge renovation) which I didn't see on their listing. The worst of the worst.

Prós: Location, amazing free breakfast

Contras: Room service didn't show up one of the days, very little complimentary soap and shampoo, floor was filthy, front desk was rude.

Contras: Not well insulated, you can hear everything, noise in the upper floors and people walking outside. Maid did an incomplete service in the room . Did not finish making the bed. Lights are not working, the air conditioner is do loud

Not impressed

Prós: The grounds are nice. Breakfast was good

Contras: Room were smelly. Old furniture. No heat ( was cold). No TV in sitting area. Would not recommend or stay there again

Under renovation

Contras: The pool was closed which was the only reason I picked this hotel. Apparently they stated this on their website, but it was not listed on Kayak or priceline. Once we got there, it was non refundable, and at 108 degrees it was a miserable trip with no pool. The movies and TVs didn't work well. Just overall not good. And I have never complained about a hotel before, but this was a uniquely bad experience.