El Puerto Hotel

Location

The hotel was nearly closed, corridors and common areas, were dirty or closed. Hotel went through restoration some time ago but since then it has not been taken care of. Price quality was not correct at all in comparison with other hotels of the area. Breakfast was awful, and service was also not aligned at all with the price.

The spaciousness of the room. My friend left her Fitbit wrist band behind and they managed to find it and sent it to our next hotel, honest housekeeping staff.

Air conditioner has a strong pungent smell. Apparently given a room that has a bad smell and thinking that they might get away with it. Upon check in found a air purifier working in my room and later I went to my friend’s room and found out not all room has it. After 5 mins I can smell a very unpleasant smell coming from the room’s AC , even the toilet smells fresher than the room. Went down to reception and was told that the last guest of this room did not complained about any smell. Then why there is a air purifier in my room ? They sent a house keeping staff to spray something in the toilet, told them the smell is not from the toilet . It’s the AC, something is not right. Went back down and strongly requested to change to another room, finally they agreed to it. This is my 2nd time stay with this hotel and I can see a huge difference from my 1st stay. This property is not well maintained,room’s AC problem and you can see the dinning area paint is peeling off. Asked if there is any hot tea in the dining hall and was told that they do not have any tea bags, it’s in your room. I was taken back, so if you want any hot tea please remember to bring the tea bag down from your room ! I had a good experience the 1st time stay a couple years back with clean and well maintained property, that’s why I came back or my 2nd stay. Regrettably to say this is the worst hotel stay for my 2018 Taiwan trip.