Crowne Plaza New Delhi Mayur Vihar Noida

just location cause of my business commitments in the area

The manager is merely there for a word. Every time you want to speak to a manager, he is busy talking to another person. Either there are too many issues in this property or the so-called MANAGER doesn't exist. The only reason I returned to this property because the chef fixed a sub-standard food to acceptable food. After the second visit, would return ever. I forgot my ear-pods and charger in the room which I notified to the front office staff on the way to the airport and they did accept that housekeeping has confirmed they found it. Front office staff told me to pick it up on the same day as they will keep it in the front for a day and then send it to lost and found. I told them that I will send someone to pick it up on the day. I requested my brother to send his driver which he did. After 50 minutes drive the driver was there for an hour and the front office refused that they found nothing in the room that they could hand over. I rang from Singapore to check with the hotel and they said that housekeeping kept it that's why they couldn't find it. Seriously? I had to narrate this to 9 different staff and no manager will come to resolve this issue.