Candlewood Suites Medford

On the plus side we like the location, we really like the room, it was quiet and very comfortable. On the negative side there is no room service. It is the first time in my 79 years that I have stayed in a motel or hotel with no room service and the first time since being in the military I have had to do laundry exchange. That was our last stay here.

It was near the airport so when I arrived late at night, it was handy. They also send a car to pick you up. The rooms were very nice.

We liked the set up of the room and the space we had. The bed was too hard, we were put in a smoking room and the room was not ready when we arrived to check in because the people were just leaving and it was 2:45pm! Staff member was not willing to give us a non-smoking room that was available.

nice large rooms- suite style I arrived late and got a gross smokers room. They had nothing else. The room stunk.

The bathroom was bigger than most. We had a one bedroom suite because the original booking could not accommodate us (we needed two queen beds. why would Priceline assume that two adults want to sleep in the same bed?)That cost an upgrade fee. The sofabed was THE MOST UNCOMFORTABLE BED EVER

Unilaterally cancelled our reservation without notifying us on the day of check in. To be fair they put us into a very low end motel at their expense. I'll not be using them again ever

price and cleanliness we were three persons w/one bed. I asked two bed room or portable one but both were denied. Bit noisy in the night by A/C and appliances.

room size was great and pet friendly

I booked online for a 3 night stay paying in advance with a no change rate. When an emergency developed where I could only stay 2 nights I was told by the hotel manager that I could not get any sort of refund. After a few minutes they started yelling at me. I asked her to stop as I had to hold the phone 3 inches from my ear. She replied that she was not yelling (phone remained 3 inches away). They blamed the policy on a contract with Candlewood. The hotel blamed it on me.