Burj Al Arab Jumeirah

location and facilities

hotel need some refurbishment

Need cleaning under the bed

we arrived very early in the morning from a long flight and we were really tired and wanted to sleep. we knew that check in time is at 3pm but we just tried to request if we could check in early w/out really expecting to get our request. but to our surprise, we were accomodated that early and we were really thankful and we appreciated that. we were able to take some rest before going on sightseeing. For this, we highly commend the staff esp. Rowell for doing their best to ready our booked suite. He made us feel welcome and feel at home at that moment. The other staff were also very warm and attentive to our needs. They really made a difference in our stay and we will always remember that with gratefulness and fondness.

The luxurious surroundings and attentive staff

Food is average.

This is the best hotel we've ever stayed at. The appearance, comfort, services and food were outstanding.

The exquisite service provided by the hotel's staff...Yo really get to be spoilt and treated privately with everybody just willing to serve you :)

The security guy (local emirati) grabbed my ciggarettefrom my hand telling me its not appropriate to smoke in the lobby which i bursted into annoyment in his face telling him its not a way to treat ppl.

Customer Services in all parts

No

Every thing in burj alarab more thane good .hotel staff .

Nathanig

this is something special

The Burj al Arab is beyond compare when it comes to service and a feeling of absolute luxury. We ate at the al mahara seafood restaurant which is worth the trip alone, but the butler service and hotel staff go out of their way to make sure everything is perfect , which is was the whole time we were there.