Best Western PLUS Waterfront Hotel

Nice Views, Responsive Staff, Otherwise Mediocre

River view was great but the trade off is that you have a small room. The 20-somethings basically took over my floor making noise well into the post-midnight hours and waking up my young child. Security was very responsive and really leaned on them after I finally called down to the front desk.

Breakfast was very much a 2-star experience. The breakfast buffet space was about 800 square feet ... the hotel has 22 floors and the place was pretty full the weekend I was there - you do the math. Som e design engineer needs a smack in the head over that one. No free parking. No microwave in the room. Sound from other rooms/hallways really travels.

The riverfront view is lovely. The inclusive breakfast is above average with a good selection and spacious and comfortable lounge.

The room is quite good except for the mattresses. They could use a bit more padding.

Great location for our stay.

There breakfast was not good and no juices.

Was great but...

I loved how great the staff is, and how easy the whole process was. We were just staying because we were going to a Guns and Roses concert in Detroit. We enjoyed how easy the check in, the availability of our room.

What I did not like, was that when we went to our room, we found that we did not have the view that we wanted. We had a small window facing the river, but you have to be directly facing. If not, you are looking right into a wall. I wish that they would have been more specific on the posting. I am not sure if it was a Kayak issue or a Best Western issue. Better communication of the room.