Best Western Amsterdam

Staff at arrival was great. Clean, satisfactory room

No elevator to 4th floor and promised help did nur arrive in the v morning. Very expensive shuttle, cut told how expensive previously

The manner in which the manager Celine dealt with our complaints. Very polite, honest, fair and above all professional

I cannot understand why a lift that should facilitate all 4 floors only works for 1... the 4th.

the vibe the way u can do ur own thing.

It was really cold in our room. Aircon (heat pump) don't worked, we informed staff about it, but nothing changed.

10 minutes from the city centre on the tram. Very reasonable price. Get what you pay for.

Bathroom smelt due to damp. Beds were very old and could do with being replaced. When staying in amsterdam you have to pay a 5% tourist charge, this is added to your hotel bill.

the room was poor especially on comparison to others. it was also far from town

The staff was excellent in trying to answer our questions.

window-see above. shower-see above.

Most of the rooms which had recently been re-decorated were very modern and clean. However the whole hotel appears to be going through a re-vamp.

Poor menu in dining area - lack of choice. As we'd have happily ate there otherwise.