Arcotel Wimberger Vienna

The breakfast was very good and the reception staff very helpful

its a very basic hotel, so its not 4* star as it claims, max 3 star

The SPA, the restaurant were nice. The lady at the reception was lovely.

No fridge in the comfort room Very old furniture Dirty walls Small bathroom. Nothing like the pictures. Room service : we asked for extra blanket and the guy didn’t event bother put in into a duvet cover This is not a 4 star Hotel I had to go directly to the restait to ask for food delivery and the poor girl from the restaurant didn’t even have the trolley !

Great location. Very close to metro, bus station and trams. Good starting place for exploring the city.

During check in we had to come back 3 times to reception as door key didnt work. Next day our key didnt work again. Receptionist stated that probably we keep card with mobile phone and it caused the issue. Really?! Anyway I got new card that worked. Next day it happened again, I got another new card that didnt work either! It was really frustrating. Finally they called an engineer who fixed it. It tooks 3 days and 5 visits at the reception to resolve the issue. Unacceptable. There was no follow up or courtesy phone. Simple apologise card in the room will do. Also room didnt have coffee facilities that I found strange. Check out was very poor. No thank you for the stay, wishing nice day, nothing. Pay the bill and goodbye. Customer service could be much better.