AC Hotel by Marriott Miami Beach

The location of the property was nice.

I don't know where to even start. First, we booked back all the way in August for our trip. We were on a red eye flight and asked if they could accommodate our early arrival. They did not accommodate us what so ever. We had to wait around until 1 pm just to check in all after not have slept really on out over night flight. Finally we go to check in and get in to the room. Even though I choose to prepay for the room, they didn't charge us until they arrived ( very annoying seeing we thought we handled it well before Christmas time). Finally at this point we get to the room. We walk in and the floor is so dirty that our feet would stick to the ground as we walked across them. The quality of the bedding and bed sheets was the equivalent to staying at a motel 6. So Nothing impressive to say the least . After spending around $700 with the room and all the fees for two night, I expected the place to live up to the standards of a hotel room costing that much. It was a sad excuse of a place. It might of been nice when it was brand new but years of partying and people tearing through it didn't do it justice. After all this, on the day of check out, we ask for a late check out for 30 minutes later than normal. You want to know what they told us?! They told us no. I have never been so ill treated as guests in a hotel before. I get it was busy because of the holidays but 30 mins later. Are you kidding me?! I will never go back!

Good location, modern decor, good location and amenities.

There was no hot water for showers or washing in the bathrooms. The hotel experienced some sort of malfunction with the water heating system that lasted from Saturday, June 2 through Monday, June 4. Two days without hot water is unacceptable.