As an alleged five-star hotel, The bed linens and ropes are OK for comfort. The size of the room is also decent. They have BBC, French channels. The breakfast is poor: small restaurant, lack of choices, too many people and the quality of food is far from anything five-star. I came back to my table with food only to find all other 3 chairs I wasn't using intact but the one I was sitting on just somehow vanished, gone. And the fork and knife and plates were still resting on the table. Haunting! I looked around and saw probably my chair being seated by a mid-age women in the alley, who was enjoying her food and chatting with her friends. The room was a smoking one. Hate smoky air. The View: window opens to the roofs of shabby building and the cramped city skyline in polluted smog. The design of the room is rather strange. The cleanliness could have been much improved on the carpet, the surface of the sofa, etc. to live up with the five star rating. The cheap pack of for-sale toiletries, bottled water of a new local brand, and box of Chinese tea should be removed to upgrade the taste. The TV is small, not high resolution, and cannot adjust in any direction, not to mention using your USB for your own movie. The tea bag and nestle instant coffee reminds me of a basic 3-star facility. Guests had better go through the full price list of every single item in the room, from bed head board to tea spoon. The completeness of the items you can or cannot see really frightens you to death of damaging the cheap setting. The location: the hotel hides itself in a crowded and dirty residential complex. Reaching there at night is a challenge of GPS. The check-in staff was a cold poker face. He set me aside waiting and dealt with some other guest behind me while being unclear of my booking, no explanation nor guilty feeling. Actually, on the twentieth something Floor, it shows it belongs to some service apartment company. Where am I? A real five star hotel or an average service apartment I find easily find at half the price on the Internet?
The room was spacious, the bathroom was equipped well, very nice bar with places outside in the beautiful garden. The breakfast was not diverse, windows in the room were locked therefore it was a lack of fresh air.
Location, price level Not 5 star service; no shuttle to airport.
Staff were very helpful. Executive suite was large.
The services were very nice the view of the swimming pool with gardan is very nice too . ....the beds are very comfortable .... I paid 5 rmb for each fax I received ... why ? ....this charge are not fair
Good location just above metro station with two lines, good chinese cousine on 8th floor, garden and pool. Definitely good times for this hotel passed away. Need general refurbishing, corridors are smelly, disgusting bathroom, carpets are with huge spots, it's worth only *** european standard. totally overpriced!!!!! Staff didn't want to help me making a chinese call to clarify the matter with missing train ticket.
I actually I liked nothing during my stay at Dong Fang Hotel. the staff were not friendly at all. the room was given to us at the end line of block No. 2 and it is very far from the hotel reception and the swimming pool. the carpet of the hotel is very old with bad smell. I requested them to move to the other block which is new but they refused. It seems that the staff of the hotel don't like ARAB people and the staff intended to give ARAB people bad and far rooms. I don't suggest the hotel at all. I actually I liked nothing during my stay at Dong Fang Hotel. the staff were not friendly at all. the room was given to us at the end line of block No. 2 and it is very far from the hotel reception and the swimming pool. the carpet of the hotel is very old with bad smell. I requested them to move to the other block which is new but they refused. It seems that the staff of the hotel don't like ARAB people and the staff intended to give ARAB people bad and far rooms. This is only 3 star hotel.
Staff speak english & quick houskeeping service Smell of the coredors and rooms + guests who were smoking were opening thei rooms doors & we were annoyed the smoke and the smell. rooms were not clean enough like 5 star hotels
breakfast being served outdoors in the central garden,the shuttle bus service to the trade fair the main restaurant not letting us in after 9 pm,the hotel booking in clients and giving them room keys prior to us even checking out from our rooms,the next lot of guests are sitting in the corridors in front of the rooms waiting for us to leave,this was at 12:30
convenient location since i was visiting someone that lives at the marriott apartments next door. The pool was nice as well and open late. bed was not very comfortable too hard for my preference
The facilities were nice but I was there on National Day so some of the things like the hair salon/spa was closed. Most of the staff spoke some English. The distance from the airport is at least 40 min away
Central location but quiet, luxurious, lately renovated. I enjoyed my breakfast at the wonderful garden by the swimming pool. The personnel speaks English fluently. I strongly recommend it. I would prefer the bed mattress a little softer.
It is near the East Railway Station and Metro Subway. Also near to PO Park Plaza which have several good restaurant to choose. Price was high during the Canton Fair.
Convenient, friendly and efficient, Breakfast. Not really the western type as advertised. Breakfast restaurant could be cleaner too.
everything my ipod and sound device was stolen by room service, construction behind the hotel start from 6 am
Just the stay They charged us more than what we booked from booking.com. The staff was rude and we argued for 1 hour at cherckin. They blamed the rate change for 40USD increase which is impossible. Next morning we had to rediscuss with the manager and finally they agrees to lower it a little. But at checkout agin they made the same mistake.
Good value for business The al a carte food in the restaurant was not good. Ordered snails and delivered shrimps on fruit. Ordered seafood fried rice and received fried rice with a little seafood withe a chicken joint thrown in!
I used their paper stationary folder like envelop, writting pad etc while on canton fare for which they have charged RMB 50. shame on it as a 5star guest charge for a plastic folder???????. I have used paper and throw the plastic folder for that they charged 50 rmb......
Nothing.. Beds were hard like rock, checked out early.. hotel management agreed to refund but money still not back yet as Kayak vendor getaroom is still thinking over it!!!
Location, staff friendliness 1. Complimentary fruits was only for first day.
Location and breakfast Wifi connection was too slow. The non smoking room had a strong smoke odor.
all charging for the business center computer!!!!
I was pleasantly surprised and enjoyed my stay
service and cleanliness
the location is good and close with metro station,various restaurants the price is huge for the confort.Last year we have booked this hotel with 90 usd/night in the same period and that is all he deserves as price.The hotel is old,the furniture,towels,everything is old.The breakfast is poor and very expensive.
Great view from the dining area and pool area. Internet access in the rooms was also fantastic to have considering that I was in China on business. The pool bar could have been open at times for refreshments
the renovated rooms are beautiful the mattress is too stiff
Good Room, excellent breakfast, good pool for relaxing and a little smaller for swim but it is possible in that. the internet is not very fast, but maybe it is the same problem in all china.
My flight was delay significantly, I arrived at the hotel 3am the next day. The staff in front desk is very helpful, he not only put me in a non-smoking room as request, also upgraded me to a suite.
traffic and shopping old decoration, old furniture, old equipment, all are not worthy of the room rate
The size of the king size bed was great; the breakfast buffet opening hours were good (you don't have to rush). The room and halls of hotel look old; the bedroom was spacious with big bed but everything looks old with no real facilities. The TV was small and very, very old. All of this would be very acceptable for a budget hotel but not for a hotel this type. The value for money is quite poor.
Friendliness of Staff. English Level of the hotel staff was poor. I found it quite difficult to communicate and understand their speech.
I like the hotel because eventhough they never received the reservation from booking.com: they gave us the room at a good price.
Room upgrade and free bus to the international fair Travel desk wanted 7% to use credit card. Desk staff inflexible
. he food is terrible.....the breakfast is so bad,i was sick one day.I was charged one price leaving and as i was in a hurry didnt check the receipt.they then took another 2ooo aus dollars off my creditcard without my permission....now i have to check who and how they took it.
Upon checking in and having booked a standard room I got a suite with separate bedroom and 2 bathrooms Super hotel
nice bath room arrangement in the rosedale room (Floor 26) money exchange limited to 200 USD only
shuttle bus to canton fair. bus stop to HK. food is convenient at that area. 5th floor italian resturant is 50% discount, valuable. to MTR about 10 min. I stayed 4 nights, one night they forgot the bath gel, and sampoo.
I requested since booking to stay in the non smoking room, but the staff still put me in the smoking floor. So I requested to move and they move me to the room where smaller and cheaper than the cost I paid. So I denied to take it, finally, they moved me to the non smoking floor in the type of room that I booked. And it's such a waste of time!
Very nice room . Good breakfast . A little too expensive for what it is offering . I stayed during Canton fair ,maybe this is the reason why I thought a little expensive but I would recommend this hotel Location ! . It is central and nice , but in the area are a lot of office buldings . you just cannot go from the hotel and drink a beer or go to a restaurant within walking distance . You have to take taxi .
This was one of the most pleasant experiences staying on a business trip in China. The staff was incredible. I stayed on the executive floor. The service and amenities were amazing. I will definitely stay there again.