We booked through this site New Years Eve evening. Most hotels were full or costly. But we found this great deal at a great price. It over look the San Francisco bay, where we watched the fireworks at midnight. The night manager was very accommodating to our needs, especially with parking. To find a reasonable price room at a good hotel like the Hilton, I will recommend to everyone to use this site.
The View and breakfast were great Elevator was dinging all night....and yes being so close to the elevator probably didn't help, but that is something that they should be able to mute for individual floors as needed
Easy highway access, decent size room and good response to problems. We didn't like being charges 15 a day for parking and that the common areas were unkept even in the early mornings, ie overflowing garbage cans, ashtrays and glasses left from the night before on the patio area.
Room is spacious with view and amenity look friendly. Internet connection is slow. Car parking is expensive.
The bilinds were not fully functional. Minor maintenance. That's all.
The location was excellent for what we wanted to do. We were greeted warmly by the front desk. Our room was comfortable. Though we only stayed for one day, we were glad to have chosen this hotel. The water temp for the shower took awhile to get warm. Also, the tub water didn't drain properly.
I had a room I requested an early check-in by e-mail. I received a text saying I could check in at 2pm. Staff told me check in is at 3pm, period. Did not even check to see if rooms were available.
Ariana at the front desk was incredibly helpful, professional and very friendly. Ariana should be commended for her customer service. I booked the room via Kayak. I thought I was getting a King Bed. When I checked in the front desk gal ( who was not very helpful!!) said that the hotel was oversold because there were 2 family reunions going on and she needed to put me up in another local hotel. I didn't have time to do that, as I needed to be in SF within the 1/2 hour. She allowed me to go up to a meeting room to change clothes and said that the meeting room had a pull out sofa. So, I told her that instead of running around Emeryville to another hotel, I would just take the sofabed. Ends up there wasn't a sofa bed. She also said she would send up my bags...but she didn't do that either! Housekeeping had to come in with a blow up mattress. NOT a comfortable night's sleep. However, a gal named Ariana was now working at the front desk. She gave me free parking and 2 vouchers for some food/wine. I also called Kayak and they spoke with the hotel and my room was comp'd all together. I appreciate that greatly...but would also like to mention that if the hotel was already oversold...I shouldn't have been able to reserve a room. A lot of hassle...but between Kayak and Ariana...it was resolved to my satisfaction. Thank you!
Great room set up. Good desk and chair for a business traveler. Like the coffee in the lobby now as well. Sad you have done away with glassware in the room. I think of motels as having paper cups and nice hotels provide glasses. I enjoy a glass of wine at the end of the day and don't like it in a paper cup. You have also dropped the level of amenities provided in the bathroom.
Easy highway access and good response to requests. We had booked three rooms for a family business trip. One room had a cracked sink, two rooms had ill fitting front doors which let so much light under the door as a light was left on. One room had drapery that had holes in it.
I like the bathrooms and set up of room The kids that were unsupervised scattered through building The noisiness The front staff
The hotel was very modern and clean which is a big plus for me, especially with children. I loved that it was so close to the Bay bridge and minutes away from SF. Staff was friendly and the overall location was nice and close to the water. n/a
great staff every one was so helpful and friendly
Lobby bar. Walking distance from amtrak station Phone battery was dead. Exhaust fan in Bathroom didn't work.
Clean rooms, good location, free parking. Windows were not sealed well, thus there were some noise from outside.
Had everything we were looking for: pool, rec equipment, restaurant, internet, comfortable rooms with fridge, microwave, and safe. Even had a patio. The staff made every effort to make us feel welcome: said hello and asked if we needed anything each time we passed by. They accommodated every need expressed. The staff wore costumes on Halloween, which is nice for a traveler that can't be home that day. We'd stay there again. For those with allergies, they use down in their bedding but will fit your bed with an alternative if you ask. Selected "Okay" on Comfort because there was an odd cloying damp smell in the hallways throughout our stay that could be overwhelming at times. They were remodeling rooms, so might have been materials associated with new carpet or paint. Some of the fixtures didn't work correctly and the dresser had baskets instead of drawers. The cable system is from the '00s with limited selection and profers conservative outlets; no PBS, no AMC, HGTV, Comedy Central or other channels common to hotels, but has HBO. The internet is open. No password or room specific login required. We were able to access at a nearby restaurant so take care when using.
Great location! Easy free parking. Staff was nice. It should be half the price for what you get. There was water leaking from the ceiling. The carpet is gross. Terrible smells. There was a man in the parking lot who appeared to be selling drugs, as evidenced by the stream of visitors he received over night. There is no fridge or microwave as advertised (none available when requested). Only one working elevator.
Location - close to Berkeley 1. Heater didn't work. Got cold in the night. 2. It's a ghetto run-down building, branded as a Sheraton. I fell for the name. 3. Next to busy highway and streets. Woke up several times in the middle of the night to the sounds of fire trucks and cars and trucks.
Location happened to be right for me. They charged more for delux double which was a little bigger but the hotel itself not good enough to charge more for that extra. Booking was no problem Overall it was ok and staff were kind. The price was a little high. May be prices all high in that area. They asked me credit card for in case of room service. I dont know that $50 was actually charged and redunded back.
Quick booking Email confirmation that room was ready came immediately; 3hrs later was still stuck in lobby because hotel didnt have any record of booking but hotels.com assured them it was there. Bad time was had by all.
Not much TV did not work, no hot water in sink, changed rooms and tv still didn't work, yucky smell.
Spider crawled down from the ceiling whiel working on own laptop. Ice machine did not work on the floor.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
The valet parking service was too expensive and too slow.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
They had great customer service and the rooms were super clean. The bathroom, while clean, could use a bit of a face lift. This isn't necessarily a con, just a suggestion.
comfort Performing the work of servicing personnel
for trips to san francisco the hotel is very good located - near the highway; the rooms are very nice and clean the location of the hotel is in a dangerous area of oakland (we found out afterwards); someone broke in our rental car (nissan versa 4) and stole our holder for the navigation system .. not very important or expensive but because of the broken window in our car we had a lot of trouble; the hotel stuff didn't help us in any way to solve our problems .. they didn't even gave us the phone number of the police station ...
The staff were pretty nice. Dirty mattresses. Molded shower curtains. Dirty furniture.
I didn't care for the third floor.
Nothing. I hated my room. The shower curtain had mold and some of the towels were ripped.
Free parking. We stayed here because there weren't any rooms free in San Francisco which was our destination. We stayed here for 4 days and overall it was very good. The biggest plus is polite and extremely friendly owner and his son who did us a favor after something went screwed with our reservations. Rooms are fairly clean, and really spacious with a tv inside. I gave max points for location but for Oakland, for San Francisco this location is good only if you have a car. We found some hair on the pillow on the first night. There was always problem with towels, every night we asked for 2 big towels for showering, and got them, but the next morning we would again be given 2 small ones. Got soap only after asking for it. Wireless working a bit, and then not working...
The hotel looked a little dingy from the outside, so we were pleasantly surprised when we walked into the room. We got a free upgrade at check in which we were very happy with. The room had free wifi and we could park our car close to the room for free. Staff was friendly and helpful. The hotel is close to the bart station, so it's quick and easy to get to Berkeley. The neighborhood is not too nice, it's not a good place to walk around by yourself after dark and there was some noise outside during the night.
The room , the colors , and the cleaness of the room I didn't like that you could not renew your stay
Dirty! Really dirty! I don't know why they got those good revives, I travel a lot, and read reviews before I book my hotels, this one was a totally mistake!
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
The staff was pleasant and the shuttle service was a nice convenience. Initial room assigned was already occupied. Hallways had an unpleasant odor. Building, rooms and furnishings all seemed in need of updating.
The hotel was very clean with friendly staff. The atmosphere felt comfortable and safe. No complaints at all.
The check-in folks were friendly. Your description of having rooms on the bay side or a 'view of the city' was very deceiving. The view of the city was a view of interstate 880, and was incredibly noisy since you're located right on the edge of the interstate. It was the noisiest room I have ever stayed in, and there was no way to get any sleep. The rugs were not clean, and the plumbing in the room was poor.
EVERYTHING! The customer service was outstanding, the rooms were large and very clean. Awesome location (it's worth the extra $ to have a water view room). I liked that they offer a free shuttle to Jack London Square. Parking at this hotel is FREE (unlike some other hotels nearby). The pool and bar is really nice, too. There wasn't anything I disliked about this hotel. I will definitely stay if I'm in the area again.
Staff was AMAZING. They bent over backwards to help me. They had free shuttle service to Downtown Oakland! Place was clean with delicious, free breakfast. Hands down, though, it was staff that made this place excellent! Nothing. I will stay here again. Best hotel in Oakland!
Pool area was too noisy our room was located right above it.
Location, Breakfast buffet, room Check in process : Brittany did not communicate very well and it resulted in some misunderstandings about our reserved room.
Great experience! Hotel was clean and well-kept. Rooms were very comfortable. Rooms facing the water were extremely quiet at night. A relief after staying at other hotels in Oakland with lots of street noise. Also a delight to look out at the water in the morning. Beds and desks were comfortable. Staff was generally very helpful. A couple times staff were curt, seemed irritated at doing their jobs. Also, they changed their shuttle service to only pick up and drop off at four locations, instead of anywhere within a three mile radius. The shuttle was still extremely helpful, and this wasn't that big of a deal, but it should have been properly advertised on their website ahead of time.
A safe spot in oakland
We liked that the hotel is close to the coliseum BART station and we like that you are also pretty close to a Walmart shopping center. We also liked that it was near the O.co Colisium and an Arena! It's a pretty nice hotel overall, except the street it is on is kinda sketch. Definitely not a street I would be on at midnight.
Restaurant was surprizingly good. Rooms excellent. We used the laundry, which was also good.
The staff was very friendly and helpful.
Reasonable price and easy access to the airport. Trendy areas are a 20 min uber ride away.
The best part of this hotel was the daytime shuttle driver. Everything else fell below expectations. We had booked a room with two queen beds and got a King suite instead. The morning manager insisted that I had booked the King suite until I showed her my printed confirmation that showed two queen room. No apology from her, just that they were booked up and couldn't fix the problem. When I asked if the queen sofa bed was made up, she assured me it was. After a long day in San Francisco, we called for the hotel shuttle to pick us up at the Bart Station. The night manager was not helpful when we asked where to stand to wait--just that the shuttle would be there in 15 minutes. We waited 45 minutes and finally had to get a cab. When I asked the night manager where the shuttle was, he insisted that it was there and picked up two clients ( not us). He never said he was sorry about us having to pay for a cab. Then, the sofa bed had NOT been made up. Night manager brought up sheets and said that we would have to make up the bed ourselves because there was no one else to do it. Again, no apology. If you like paying over $200 a night for terrible customer service, this hotel is for you.
Nice clean rooms but a good breakfast. Very soft beds with little support.
Nothing I wanted to cancel my reservation as soon as I knew it was not needed. However, the hotel and priceline refused to cancel the reservation and charged me the full amount even though I did not use the room.
clean fast, convenient shuttles caring staff affordable close to BART and OAK airport
The location of this hotel is worse than Kabul. Don't bring your children here. Spend $20 more and stay ANY place else. Ask for a room with no windows because you won't want to look outside.
The room was clean and comfortable The staff was horrible. Didn't seem like they cared at all. Upon check in the lady at counter was watching something on her tablet and continued to watch it while I standed there and waited to be checked in. Totally rude and unprofessional.
The staff at the front desk was friendly and helpful. The room had stains all over the bed spread. The entire hotel even though non smoking smelled like smoke everywhere. The hotel was in the middle of a warehouse district and there was nothing within walking distance outside of the other hotels.
Staff was helpful and courteous.
Overall the room was very comfortable and well decorated. The bathroom has a slight smell but it did not look dirty in any way. There is a restaurant on the premises so that made it easier for me on a business trip to relax and get work done before my meeting. Plenty of parking. Smell in bathroom and they charge for printing from the business center.
Good location Not enough help. Too much waiting
Clean and comfortable Way overpriced for this market. Should be $60-$75 a night.
Very friendly and accommodating staff at the front desk. I had to drop off our rental vehicle the night before leaving Oakland and they actually came to pick me up from the rental facility to take me back to the hotel. In the morning I caught the hotel shuttle to the airport. The shuttle driver was friendly and helped with everything we wanted to do, even suggesting places we could eat nearby. The free breakfast at the hotel was Fantastic with lots to choose from. The rooms were comfortable with good amenities in the bathroom. There was a strong smell of mothballs in the stairwell and hallway of the back right wing of the hotel where we stayed. That had me scared a little as we came in but the rooms were fine and clean.
Staff try hard to please This was my second state; the two were about a week apart. The first one was good, but there were lots of problems this time. The main one was with the key, which failed repeatedly. Also, I tried to print something in the business center, but it does not have a printer and the one at the desk (which was supposed to be accessed via the business center) also failed.
Staff cleanliness all good. Overpriced restaurant and bar
The room was great. Did not get to spend too much time in it though. Morning clerk was great! Clerk who checked us in was not in good mood and it really showed. She was very short and seemed like we were bothering her. Others were being given complementary water. We were not. We were unsure where to go in parking lot and building. We were not told of the free breakfast and missed it completely.
Night manager who checked me in was very nice and professional The hallways had a musty smell
Mother-in-law & I were in a room for the disabled. It was obviously not put together with input from a handicapped person. But it was clean, quiet and comfortable.
The hotel was near OAK, so it was convenient to check in after having been through a long flight. The front desk agent was friendly, and made us feel welcomed. The room was clean and comfortable. We had a good stay. It would have been better if there was a container of hot water or coffee at all times in the lobby area.
Water and apples at the lobby. And the free shuttle to airport ect. Street side room was noise with traffic noise.
The only thing that frustrated me was the lack of information about facilities and services. The staff member who checked me in gave very little detail about how things worked because there was a line of people waiting to check in. For example, I didn't know that the shuttle was only available at certain times and that I had to sign up for a time. I didn't know the hours of the cafe, etc. It would be helpful if all of this basic information was given out on a sheet of paper at check in so that I didn't have to keep calling the front desk to figure things out.
I was incredibly disappointed I'd made a reservation and when I'd arrived they did not have a room for me because they were overbooked. I arrived at midnight that night because I had a late flight in. They did not attempt to contact me to let me know. They paid for me to stay at another Courtyard Marriott that was 45 min away, which created additional challenges for me because it was 60 min in rush hour to my business meeting the next day. I was incredibly disappointed with their practice of overbooking.
The hotel was very clean and the staff was very organized and welcoming.
How clean and comfortable it was it felt brand new Nothing
The staff was great. Friendly and helpful Didn't like that we had to wait for the shuttle to get us to the airport. Wasn't really their fault as teh taxi they arranged to take us at 4:15AM didn't show up
Loved the peace and quiet. Didn't have to go far for food. Staff were friendly and welcoming. The sheets weren't fully clean ughh.. Had to have housekeeping change the sheets.
The bed. Nothing really. Everything was great. Great budget hotel.
Close to airport. Beds seemed fairly clean and no stink in my room. It's Oakland I guess so you can't be too picky. $200 for a night is crazy for the quality though. There was a big convention so that maybe the issue but I've stayed in Motel 6's that were less scary. Whoever did the flooring in the bathroom glued the edges but not the middle so they have warped. Looked like someone wiped bloody buggers on the wall at some point and they have never been cleaned. Pretty nasty
Close to the Airport
Total value of LQ program. The consistency of the quality. Been an LQ fan since 2007. There were two break ins to commercial stayers. This is is a real problem around airport Travellers as we are so sting exhausted
Overall it was clean and cozy. Bath tub drain. No refill towels.(their mistake)
Staff friendliness Staff maintenance Air conditioner needed work, it dripped water on the floor and had been doing so long enough for the room to develop a musty smell
Great hotel close to airport with free airport shuttle. Good night sleep before my early flight TV didn't work
close to airport. It was clean and I felt safe there.
The front desk staff was friendly. The shullte service is great. &They allow you park the car in the hotel while you are away.
Comfy Beds, lots of parking, and quiet location. No waterfront entrance and only one entrance into hotel
Cheaper alternative to the more expensive waterfront hotels in the area. Great food at the diner next door. Parking cost $15/day. You can hear people walking above your room if you're on the 1st floor.
Very clean. Friendly staff The price! It was described as a boutique hotel. Hah! A motel without the convenience of a refrigerator and microwave.
AJ was very accommodating and super helpful by getting us ferry times and recommending restaurants to eat. Extremely friends front desk staff. Room was very nice and we were pleasantly surprised to find a microwave and fridge in the room. We go into the Amtrak terminal late and walked to the hotel, not very far but still a little scary. Some people just asking for money.
Service at checking and checkout is outstanding. The desk person was so friendly, offering additional information. That made our stay more enjoyable. Finding ice was tricky.
The location was perfect! A couple steps to the water front where you can board the fairy to San Francisco. Staff was friendly check in and out was easy, bed was very comfortable. room was a tad outdated but was still very clean and nice. Hidden parking charges and fees
Our trip to jack london was great.the location was perfect there were plenty to do right outside our hotel.rooms where clean and bed where better than expected.front desk was the only down side we waited 1 hours because our rooms where not ready and we gotno apologies. Food next door at the butternut was great
This is a simple place with a nice courtyard and pleasant rooms. Nothing fancy but good. Central location. The furniture was a bit cramped for the space.
No fault of the inn, but if you can't sleep through train whistles all night long, you won't like it. Otherwise no problems or complaints.
Good place. Being renovated right now. Call before you book to see if they're finished.
Bunch of you kids partying at midnight kept complex awake and management did nothing to resolve matter
The inn was clean and it was less expensive than staying in San Francisco. The train is way too close and there are a lot of homeless people and sex workers around. The hotel is located in a strange area that has nice waterfront restaurants but also has a porn theatre and sketchy bars.
Comfortable beds Not so friendly staff
Affordable, clean and spacey rooms. Comfortable. No bath, but a nice big shower instead! :) Complimentary breakfast is rather primitive. Saturday night was noisy as a band was playing in the bar next doors (Halloween). Around 1 AM everything was quiet. The rest of the week was quiet as well.
The price was great. There was quite a bit of cleanser left in the shower, but it was clean!
Strange experience altogether. Checkin gentleman was a little uncomfortably flirtatious while the morning staff person at checkout was unfriendly and curt. Elevator out of service and was only offered a free cancellation verses a discount. Incredibly noisy room, awkward layout. At $170 with tax, definitely not worth the overall experience. Would not recommend ot stay at again.
Perfect location. Went to a concert at the fox theater and right downtown. Parking is easy, even on the street is fine. Very safe, Oakland just has a bad rep
Older, restored hotel, convenient to bart, friendly, helpful staff The bed was very much too soft, causing me lower back pain
Good for folks looking for a quick and quiet stay. The 'breakfast' left much to be desired.
Location Breakfast was weak
There for the California Bar Exam and the stay at the hotel was pleasurable (more than could be said for the exams)! Polite attentive hotel staff. Well cleaned and comfortable rooms. Location is perfect with uptown a short walk away for business and jack london square a short walk the other way for restaurants.
Very comfortable room and bed, friendly staff, good location near The Fox Theatre and lots of bars and restaurants. No hot water to speak of, wifi only worked for about 5 minutes.
Location was ideal for business, food & nightlife in downtown Oakland. 2 blocks from BART. Rooms are nicely updated while still maintaining old-school charm. Rooms are a bit snug and sink is in bathroom but c'mon people this building is 100+ years old. You're clearly not at a Courtyard Marriott, embrace the history. Surprisingly good water pressure for an older building. I stayed on second floor above the entrance and there was a ton of street noise that woke me up in the morning--trash pickup at 5 AM, loud truck running and pallet unloading for Smart & Final next door at 6 AM. Not really hotel's fault but something to be aware of--choose a higher/rear facing room or bring a loud fan. It was nice they provided it but breakfast was bare minimum. Staff was friendly but staff rushed through check-in as quick as possible. Shampoo but no conditioner in bathroom.
-elevator felt a little sketchy; needs some maintenance
convenient location to business in Berkeley and Oakland areas and easy on/off I-880 to get to airport. Staff was friendly. Large rooms and baths. Nice amenities. Gritty neighborhood that is trying to transition to be more upscale but it is hard to navigate, there's a lot of trash around and in the water. My room's view was of a forlorn half-sunk sailboat and a wall of graffiti.
Clean, spacious, waterfront, transportation amenities Hotel needs to keep shoreline free of debri
I liked the views of the water. The gym was cool. Staff was great. Breakfast was nice. Rooms were spacious. Bathroom was lovely. Parking was easy. There was a very weird smell to the rooms. I went into my first room and asked to be moved and then upon entrance into second room on opposite side I realized they all smell lol. Weird we paid more for the best western over the executive suites their sister property but the sister property actually had the pool and hot tub and bar so had to walk over there. Still very close though. Someone had left a jacket in the closet and I guess the maids missed it. Pricey.
Location Police take over the lobby area. Breakfast could be better organized.
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
SO FILTHY & GETTO PEOPLE HANG AROUND PREMISES. HORRIBLE SMELL IN & OUT OF ROOMS. WE HAD TO GET $ BACK & FIND ANOTHER PLACE, WOULDN'T HAVE STAYED HERE EVEN IF IT WAS FREE THAT'S HOW BAD IT WAS. SLIDING DOOR IN OUR ROOM TO POOL WAS CRACKED IN 3 PLACES WITH TAPE HOLDING IT TOGETHER. NOTHING!!!!!!!!!!
Air conditioner didn't work, no towels or TP in room when we arrived, dirty & train was in front of hotel that went by until 1:30am Leaving
There was no hot water during my 3 night stay The complimentary breakfast was poor The door card did not work at times
Very close to great entertainment and downtown. Hotel staff was very accomodating. I was surprise they did not promote the dinner next store
Nice room size, friendly staff, free parking, continental breakfast, great location. Definitely would stay here again Our shower door didn't shut all the way so water leaked out.
Staff (the Hispanic one is good, the black girl was rude) were friendly and does her best to help. 1)The train passes right in front of the hotel, from 6am until 8pm-ish. Blows the horn every single time to warn drivers. 2)Hotel is in serious need of repair. Leaking faucets, damp carpet, ripped bedsheets., bad reception on tv. 3) no ice in the hall way 4) no towels provided until you asked for them
Location is great. Short walk to Amtrak, San Francisco ferry, next to restaurants & entertainment. Free Broadway Shuttle bus to Oakland BART station No Towels!!! No light bulbs!!! Desk staff said they'd send someone with towels & light bulbs. After repeated calls and promises of help, staff went off duty. Replacement staff said they were out if towels and had no one to help us. Rooms very dirty to boot. Pool in good location but empy
Bed was comfortable. Staff was very nice. There were food containers under the bed so can't say they did a good job cleaning the room. The Wi-Fi did not work at all. I was unable to work while I stayed there. I will not book here again.
Front desk staff were very friendly and helpful. Door handle didn't work. People living in vans in the hotel parking lot, getting drunk and yelling at each other all night. Bathroom floor was slimy/sticky. Cigarette burns in the comforter Just about everything (dresser, bathroom door, etc...) was broken or nonfunctional. Shower was gross. Toilet didn't flush properly.
Right across the street from Jack London Square. Next to Everett and Jones, Chicken and Waffles and a half dozen other great restaurants.
Good price. Clean comfortable, no frills room. Attached to a fantastic country kitchen/soul food spot. When we arrived, they listed off everything they'd advertised that was under maintenance: the elevators, pool, gym, and air conditioner. If they had advertised these conditions in advance, I may still have considered it a good deal for the price but it was rough to get all that news after a long flight.
The location is perfect. The website for the hotel is misleading completely.
Very convenient to airport. Pick up and delivery to and from airport very timely. Hotel clean and staff personable. Would prefer to have internet access available in all rooms and included in hotel rates. Restaurant staff (waitress and kitchen) is slow and food is fair at best, especially for breakfast.
comfort of the sheets hallway carpet was old and the television was not modern
Proximity to the airport and the front desk staff was awesome. It was perfect.
Convenient locatation, gated parking. The rooms are tired. When you walk in the room its hard to believe that this is a Hilton property. This goes for the mini lobby in each of the satellite buildings. Needs a complete makeover or become a new company line called Hilton dormatory .
Pickup at car rental and transport to airport
Eveything! It was really confortable and the environment was really friendly. Totally worth the money!
Proximity to where a concert was occuring.
I liked the location to oracle arena and the coliseum. What I didn't like was the squeaky floor above. EVERYTIME someone walked in the floor above you could hear it.
Clean large rooms, friendly staff, near airport Nothing
The rooms are extremely dated, and have a very bad smell.
Very clean Very comfortable bed and room Close to the airport - good for very early or late flights Convenient shuttle service to the airport and BART station I could print out my boarding pass for free on the lobby computer Compared to other hotels in the area with similar quality, it's very good value Complementary wifi had issues - the signal showed as strong, but I would have to reconnect almost every 30 seconds, and that's not an exaggeration. The device doesn't have this problem with other networks, so the problem seems to lie in the network itself somewhere. There is free Internet in computers in the lobby, and I would recommend using that instead.