I liked the cleanliness of the hotel. Staff was nice. Location was good. Close to the beach. No pool. All this hotel needs is a pool!! Other than that it's a great hotel.
Like anyone else, i wasn't confident enough to stay here but I was looking for anything cheap for an overnight stay. Glad I chose this place, the experience was good in shared dorms (more than expected), secured and convenient place to stay.
It was comfortable for me The cozyness was cool and relaxing but need more improvement like breakfast in the morning
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Excellent customer service. Great atmosphere. Amazing amenities.
The staffs are very nice. Although they could not provide the double-bed room, they upgrade my room to suite with no more charges. The beds and toilets are very comfortable. The breakfast is more or less expensive.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Not much. The room is super small and the location is about 20-30 mins away from the 'hot spots' of Miami Beach. Granted, the hotel is pretty expensive, I would rather book a place closer to the restaurants/beach. Also, I found stains on the sheets/pillow covers.
ecellent; would return
It is a quite and comfortable place
It was close to facilities to get anywhere in the city, from Souith Beach to Airport to Downtown. Breakfast was poor
the relaxed atmosphere
I did like that the hotel has a Subway its very convinient being able to go down to the lobby to get breakfast/lunch, specially because there are not very many restaurants in walking distance from the hotel. The service that some of the staff provided including the owner/manager was very poor. They were unhelpful, had horrible attitude and didn't do their the best to make us feel comfortable at all. Friends got stuck in the elevator, the front desk lady wasnt even concerned or didn't even call the fire dept. and I fell going up the stairs because the elevator was not working and the hotel staff didn't even move a finger to do anything about it. Horrible Horrible!!
Friendly and knowledgeable staff. Everything was OK.
It was a clean and comfortable place for cheap. No extra ammenties or services, such as pool or parking, etc.
The subway that was right downstairs was convenient and the staff were always willing to help. The room was very small and not comfortable.
Good position. Friendly Staff Room clean and with a good services (coffee machine, Fridge, Cable TV) Big, clean and nice Bathroom The Breakfast buffet is good, but a little bit poor
We had a jaccuzzi in our honeymoon suite. The room was clean and smelled fresh. The staff was very friendly and we could use all of the 4 pool areas.
Great location. Nice room. I am happy for big refrigerator. Thsnk you, I had good one night. I miss breakfast there.
Room was well done inside. Good proximity to grocery store. Outside bar was very popular Location wasn't close to any sights/attractions. Wasn't clear how to access beach. Looked more like a motel outside.
The room and the pool 24hrs was great The person in the front desk during the morning shift. Poor manners, horrible service, rude and not friendly.
I loved the modern up to date look of the rooms and they were clean. The pool was open and clean as well.Staff was super nice I didnt like how it shows on the map before booking that its right on the ocean but its actually not. You have to walk about a mile to get to the public access for the beach or drive and pay to park.
No beach access
Not enough parking.
You get what you expect from a business hotel near the airport
Es un hotel muy nuevo con personal muy amable y super limpio, realmente lo recomiendo Es mi tercera vez que me hospedo en el hotel y creo que ha sido una muy buena estancia, todo me ha gustado, realmente lo recomiendo
Buena ubicación en Miami.
Muy confortable y bien ubicado.
Very helpful and friendly personnel
The facilities are clean, the staff very friendly, the room was comfortable. Excellent location.
Location. The person at the reception desk during my check in was not friendly nor courteous. I wish I had gotton his name. Even pointed at the wrong direction after check in. Steering me toward the restaurant area instead of the elevators. The room was in a very strange state: all the drawers were open, seat cushens raised, waste basket placed on the chair. I did not understand at all.
Pretty clean room. King room was a nice size. Liked the fridge and microwave. Horrible views and could be a bit cleaner..wanted better pillows.
Excelent hotel, nice room: clean, friendly front desk, free parking and web, many good details. A little far form the beach: you can rent a car right there: ask the front desk.
Excellent location for a short stay. I was doing a short stop for my trip and this hotel seemed excellent. It didn't disappoint. Bathroom was a bit old. Other than that the room was OK. Lift was old too and about to break.
too far from Airport, would next time stay closer
Please write at least 15 words the staff was very helpful and pleasant. I will definitely stay again. No
I have stayed many times at this Quality Inn because it is well located on U.S. ! ( South Dixie Highway. It is excellent value for the reasonable price with several restaurants within walking distance and EXCELLENT shopping a short drive away at The Falls shopping center. I highly recommend it. David No complaints whatsoever.
We had to wait an hour to check in. My girlfriend and I were trying to spend a romantic night on New Years but once we opened the door to the room the strong smell of cigarette smoke hits you in the face. We had requested a non smoking room and the hotel was sold out so we couldn't be accommodated with another room. Overall I wouldn't recommend this hotel.
The clean room, property, breakfast, and friendly helpful staff.
The daily $18.00 dollars fee for the parking and the fact that they wait until you get there to tell you.
The rooms were clean and new furniture. They had a full kitchen setup which would've been nice if we were staying longer then a night. Great breakfast in the morning. Free 24 hour shuttle from the airport was handy. The check in desk and lobby left something to be desired.
Good location. Great views on beach side. I don't like being quoted a price on kayak.com paying that price and then having to pay a resort fee when I get there....especially when I don't know what my $60 resort fee got me. There were towels at the pool. Was that it? Went across the street to the beach, we swam and layed on lounge chairs under an umbrella...then a hotel staffer sats we either need to pay... $20/umbrella or $6/chair....why did I pay $60 in resort fees and I can't use a chair? No airport shuttle and outright dishonesty on pricing. I may stay there again, but I'm never paying a resort fee with no benefits again.
The people who work there are super friendly and helpful. Excellent!
We stayed in the hotel for our anniversary and the staff was phenomenal! They took the time to draft a hand written card and special fruit/nuts/wine for our special weekend. Thank you so much to Brenda and the rest of the Westin colleagues!!
Storm met us at the taxi and escorted in and to our room His smile and warm demeanor set the tone for our short stay. He was excellent
Pool, easy access to beach, towel and toy rental, away from restaurant/bar strip, walking distance to cvs for essentials and alcohol, easy access to Sun Trolley and bus to get to stores, museum, downtown. Expensive, resort fee, in-house restaurants served bad food and were very expensive, no close by family friendly cheaper food options, expensive beach chair and umbrella rentals, far from grocery store and other shopping
Great ocean view good location Resort hits you with lots of fees
Excellent location right on the beach, awesome customer service & extremely friendly and helpful staff. I will definitely be coming back again both for business and with my family for leisure time! Nothing.
they upgraded my room! They are nice loved them
We were greeted as we got out of the car and as soon as you walk into the hotel there was fresh fruit infused water and Olympic cookies. Room was clean and big enough for our group. The pool staff was SUPERB! Our waiter, Emanuel, always made sure we were taken care of and Judy made sure we always had the best seats by the pool. The gym was well equipped and even offered cold towels and fruit. Plus there was a great view of the ocean. My group will stay here every time we are in the area! $30 a day resort fee.
Judy was fantastic. Cost of drinks.
The location was great, was never loud in the area. Beach is right out the front door. Great food within .5 mile walk. walk down to Las Olas for food and fun. For a young couple, we still paid about 2x as much as our kayak rental. It is $40 a day to park your car, and it's only valet, it's unlimited use of your car, but then you add tips. There is a resort fee not included, which is not too expensive. And we did choose to pay $25 extra a night for a view, which was worth it. Pool food is not great, and service is slow-- but go down to Las Olas for food and fun.
Location was convenient. Starbucks on site, which was great. There was no communication between staff. One person told you it was okay to do something and another person said it wasn't okay. They also charge you "service" charges and don't mention that means tip so you pay tip twice unless you ask.
Comfortable beds, although, room very crowded. Wifi good. Reception staff friendly. Included breakfast poor, paper plates, plastic knives and forks. Scrambled egg and omelettes probably the worst I have ever had anywhere, factory made I suspect and warmed up, even the airlines do better.
Very good breakfast set up. Very good coffee, available all day. also fruit basket with fresh fruit.
The hotel was adequate for our needs. Found some stray hairs in the bed sheets that didn't belong to either of the party and the beds were rather hard. The beds were hard.
Value Helpful, friendly staff Good breakfasts No frig in room
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
Great pool, great service, classy crowd
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
It was a casual hotel. Computers to use in the lobby. I did not like the balconies. I like to sit outside in a chair and relax on the balcony. There was no way you could do that at this hotel. And the door leading into the hotel room was broken and flimsy.
Nothing This place was scary. The rooms were terrible, and the hotel seems to be undergoing construction? All Inculsive? That's a joke. The room next to me was gutted and you could see into it from the hole in the door. I had to leave after an hour because i didn't feel safe.
It is hotel that tries to look luxurious or was at some point but it still looks a bit nice. Overall we only needed it for an emergency night so it worked out and great price.! The Custumer service could be upgraded, the rooms are clean but a little rusty when we got to the room it drinked like a lot of bleach, ither they had jut cleaned it or it made me wonder why they had to use sooo much bleach. And the bed ONLY have a super thin sheet so if you are styling there and would like to be worm take your own blankets .!!
Nice location, nice looking from the exterior, and nice lobby. That's it. Rooms were run down. Soap dispenser leaking/dripping soap to the floor, creating a puddle. Pillow dirty, and had a public hair. Wood floor was cracked and chipping for away. Shower window had soap scum everywhere. Tub was old and rusty. Room had a smell. Air condition works and was cold, but adjuster knob broken. And the hallways to the rooms were very run down too. Basically, the guest rooms didn't match it's location and lobby.
We are golfers, and used the golf course several times. The location was good for what we wanted. If we wanted the beach we would have chosen another location. No
Comfortable rooms, wi-fi access for free, hotel location Breakfast service very slow
We paid $50 for a room key, But due to a storm, no room key was available.
The only good thing was the price. Arrived to a dirty room, had to pick out a different one- regardless all the rooms were dirty and had problems either with beds, A/C or moldy floors. No soap in the bathroom at all, asked the staff, the cleaning lady never showed up with the soap, i'm guessing they don't provide soap. Heard a rooster on someone's balcony from 4 am till 7 am. Neighbors were very noisy, didn't get any sleep. The smell of weed everywhere. Outside of the hotel looks old, poorly maintained and trash everywhere.
Nothing. The hotel was very dilapidated and run down. The furniture was dirty and the floor and walls spotted. The bathroom was dirty and the hotel did not provide towels in either of the rooms we rented. We did not even stay the night. checked out after 5 hours.
The staff at the desk was nice. We were greeted at the room by roaches on the wall, in the bathroom, on our night table. I slept with the light on the whole night because i was scared to be in the dark with so many roaches
Price reasonable Staff sucks. Too busy joking around and dont want to be serious
Close proximity to the beach. We stayed at the change management period to Marenas Resort. The services were not good at all.
great beach did not receive my wake-up call, which was critical in making 6 AM flight.....very unhappy with the hotel
The staff were very helpful, the suite was exceptional
The room was very small comparing to other hotels of same category
Kind staff. Excellent handling of an unusual situation. The room was a bit small. Also the closet is tiny and can only be opened by blocking the TV. No room to store luggage.
Great location; spacious rooms; kitchen facilities; decent work out facilities. The hotel is showing some wear. Front desk and bell station are not particularly attentive. At check in, the bathroom in the original room was not clean.
The beach access was wonderful. The bar and restaurant had by far the best service of almost any where I've ever been. No doubt will return.
I loved the pool even though it was not for doing laps. The view from my room was awesome. The food was great and everything was very clean.
close to the beach
The location is the best.
You will need a car or fairly long and expensive cab rides to go anywhere fun
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
Staff was friendly A/C did not work and carpets were dirty
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
The proximity to port Everglades is convenient. When I arrived, I was ignored for 20 minutes just standing at the counter while 2 staff members were having a conversation. The lobby and hallways were filthy and smelled terribly. when I asked about the smell a staff member replied "that's just how it smells". While checking in online, I requested a high floor room with a marina view. what they gave me was a first floor room and the "beautiful marina view" was obstructed by overgrown and unkept vegetation, so overgrown that I couldn't get any sunlight into the room. The staff was both incredibly unfriendly and unhelpful. I called down 3 times on my first day to request extra pillows, they told me all 3 times the pillows were on the way. Nothing was ever delivered to the room. There was a large gathering of water underneath the television when I got into the room, when I asked about this they told me they would "look into it" This was without a doubt the worst stay I've ever had at a Hilton property. I would've stayed at a motel 6 and paid a fraction of the price If I knew it was going to be this terrible.
setting no breakfast before 7 am
- Only "glitch" was that, when checking in, the front desk said that my business debit card was declined....twice. However: • There was 60x more funds in the account than was needed • I called the Bank and they had no record of even any attempts and • I immediately used that same card at the hotel restaurant Unfortunately, I was forced to use my personal credit card
Intercoastal view with a big tree blocking from seing anything
Bathroom needed updating. Shower nozzle was broken.
Shower did not work in my room. I let the front desk know upon checkout and they did not offer any discount for my inconvenience. I had to ask them what they could do for me, and after some haggling with them, they gave me free parking for the night. Will not stay at this hotel ever again.
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
the friendly and helpful personell the restaurant part and the pool dont come up to expectations for a hotel at the self named "Riviera of Miami"
excellent location close to beach staff very helpful and friendly parking expensive as only valet available. rooms could do with a little maintenance work wouldn,t need a lot of money to be spent on them to take them from ok to very good but a pleasent stay.
Excellent location o the beach
I particularly liked the spacious suite, the unobtrusive atmosphere and the proximity to the beach
The staff were very friendly and made every attempt to make me and my friends feel comfortable.
Hotel is in great location, right on beach. Rooms can be slightly jaded, but nothing serious. Bathroom excellent with good toiletries, and all rooms have at least coffee makers/fridge/microwave and also access to free washer/dryer facility.Stayed on 27th floor room with spectacular side ocean/bay/city views. Do not need a car as bus stops outside every 20 mins or so to take to South Beach/Downtown or Aventura Mall. Several restaurants within a few minutes walk, and recommend Timo's Italian (just past Denny's). Overall a second great stay at this quiet beach hotel. Doubletree sent a welcome email a week before the stay, which unfortunately was incorrect (had only reserved for 2 nights instead of 3) This was eventually sorted by booking.com, and our arrival at the hotel went without a hitch. If you get an email from the hotel just make sure it is correct.
1. Location (pé na areia). 2. Excellent size bathroom. 3. Neutrogena products. 4. Lots of pillows. 5. Good convenience store in the basement. 6. Free internet in the business centre. 7. Free USA Today 1. Thousands of little ants over the sink table (in the 14th floor!!!). 2. Very dirty carpet close to the cooking area. 3. Fridge did nor work properly. 4. Air conditioning very noisy and difficult to regulate. 5. Little terrace very dirty. 6. Not enough hangers. 7. TV remote control did not work well. 8. Parking outreageously expensive. 9. Very small pool. 10. One day housekeeping came at 3 pm! 11. Very poor decor in the restaurant and terrace. 12. Very poor menu, very bad food. 12. All 7 daily rates debited to my AMEX 2 days before my arrival.
I liked alot of the view,the beach is calm,is very family...the facilyties like a supermarket,retaurants,pharmacie,etc...
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
Excellent pool bar service! Rivals sports bar service on both visits was BRUTAL! Stay at the other bars on property or go somewhere else. You will be glad you did.
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
They aré remodeling all the hotel, so all services and features are not available
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Worst cell and internet reception
Nice people and when things weren't right they made it right.
Great location, close to airport and beaches. Not a lot of frills, but a comfortable bed, decent breakfast, and the staff is awesome. Also not a bad fitness center. Even though the location is great, it's a little difficult to find so if you drive pay attention. Located next to I95 so a little loud out by the pool, but hard to notice unless a really large truck comes through.
Rooms were ok The earliest Shuttle to the Airport leaves at 6am. My flight was at 7am so I had to pay for an Über. It was never menationed in the website.
Conveniently located. 3.5 miles from Dania beach, nice large rooms. Room service is quite pushy if you dont let them in every day to clean your room. Breakfast ends way to early, 9 am during the week, 10 am sat and sun. Tv doesnt work well and is very touchy.
the service was friendly, room exceeded my expectations was clean and big!!! as soon as i settle in my room front desk called to check everything was ok. I would say I got more that I thought for my money.
Some of the staff was pretty helpful. The continental breakfast was okay. Pretty close to Fll airport and the bus service was on time. The towels were old. The room smelled a bit moldy. We had to wait over a hour to get into our rooms. Requested some items from one of the staff and never saw him again.
Free breakfast and shuttle to the airport Room smelled very musty and front desk said it was because of the humidity. I've stayed at many hotels in Florida without a musty odor in the past.
We stayed at this Best Westin for 2 days because we missed a connecting flight to Myrtle Beach. The hotel is very close to airport with clean rooms, nice spa pool, and breakfast. The staff were all friendly and excellent hospitality.
The breakfast was great but everything else..... I had been traveling for 2 weeks and I pick this location because it had a laundry. I get there and it's broken but when I inquire at the desk they say they did not even know it was broken. They tell me to wait until morning and they will have it fix. Good for me that I did not believe them, cause it still was not fixed by 11 am the next day. So at 12 am I'm looking for a 24 hour laundromat and I ask the guy at front desk for quarters and he gives my family and I attitude. I also called to say I was going to be late to not give my room away. I get there and say sorry we gave your room away and was stuck in a smoking room. The staff then tried to blame me and said you must of booked the smoking room. I kept my cool but as someone who travels for work never again!!!! Also front lobby smells of guest that smoke pot. NO THANKS! Service is not a standard at this hotel.
The curtains do not block light from the parking lot. They would not accept the B W rewards program.
The gym and room was very nice. We don't eat pork products and that's what was served each day. They could have added turkey to the menu as well for diversity. The carpet in thefroom was very worn and the bathroom sink was clogged , the water took a very long time to go down the drain.