Worked for our weekend in south Fl. Small room
It is in a decent location. Not far from the beach. 2 grocery stores nearby and a few decent restaurants. Not too far from Ft. Lauderdale. Small rooms, bathroom was dimly lit. Had a blanket with cigarette burn hole in it. TV was busted. They moved me to a different room and I had a better experience. I would go back if I had to. Not a terrible experience, but not one to jump for joy about.
Clean room, comfortable bed Ran out of pillows, when first arrived room smelled heavily of bleach, missing light bulbs
Has a pool n onsite laundry Weird people walking lot at real odd hours making noise out In parking lots people have more than one dog In room have to listen to them bark all the night
I am not sure there was a good review for this. I walked into my room to find a used tissue laying on the floor. There was something brown on a toilet seat. First night of two reservations they took my reservation but didn't have a room. The associate overnight name razz seemed like he didn't care. Leah was behind the counter while having headphones on. The general manager was supposed to contact me regarding a follow up. Never did. Overall, I'm going to give this hotel ones Star. It was absolutely the worst experience in a hotel I've ever had. I am a flight attendant. I am in hotels quite frequently. Congratulations Motel 6. You've lost a customer. The senior management staff in this hotel has made it clear they don't really care either. I'm taking money out of my pocket to go to a hotel that I have a reservation with that doesn't have a room for me.
I like everything about it .. Wouldn't change a thing
Pick up at airport and drive to port for cruise - no charge.
Stayed for one night prior to a cruise from Ft. Lauderdale. The hotel was fine. It was clean, quiet, and pleasant and they had a nice continental breakfast. There is a pool. There are a couple of restaurants at a strip mall across the street. The shuttle from the airport to the hotel and from the hotel to the cruise port was complimentary and convenient. There seemed to be a lot of cruise passengers staying here. Perfectly adequate for our purposes.
Shuttle was great - so nice not to have to worry about transportation to ship and airport. Staff were terrific - helped with printing boarding pass - being computer illliteret - I so much appreciated the help - breakfast is just an additonal plus. Nice to have the option to check in early for a small fee. Took bus to Adventura mall - great mall - all in all - we enjoyed our stay at the Sleep Inn Suites. Just a suggeston to promote Canadian Visitors to your hotel durin gthe winter motnhs and thge hockey season - how about a shuttle to the arena to see an NHL Game - I would have loved to stay another day and go to a game. (Just a thought) My suggestion would be to clean the pool and hot tub more often - was not terribly clean when we visited.
Location to the beach and also transit to get anywhere quickly. Shuttle service was my selling point.
It was comfortable, clean and a great value for the price. Would recommend. The breakfast area was pretty small for the amount of people trying to use it.
The staff was very helpful when our rental car was hit while parked (not at the hotel) and did all they could assist us in calling the sheriffs office, mall where it was hit, and the rental company
The free shuttle from the airport and cruize Faciltiy, large rooms and free breakfast.
We enjoyed the Wi Fi that the hotel offered, as well as the Continental Breakfast also that we were able to leave our bags in a locked location before we could check-in & the free shuttle to the airport. Although the gentleman at the front desk in the morning was very friendly and accomodating, the gentleman in the evening seemed very frazzled and seemed to be tied up with the phone the whole time we were checking - in.
Clean and friendly . Easy access from highways and good breakfast.Large rooms with many appliances.
fast check in - close to airport and airport pickup and drop off wasn't fancy - but was adequate for price
O hotel tem muita vida e isso reflete no estado de espírito dos hospedes. Bem localizado, oferece várias opções de restaurantes, serviço muito bom em todos os setores. Para pegar o carro na Valet sempre demora um pouco mais do que o desejável.
While the hotel is older it was built right and they have done a fantastic job maintaining it. The rooms were so clean and comfortable, it was an absolute pleasure. As it is close to a large international airport, you may at times find yourself bumping into people that aren't used to our culture, like politely standing in line, or not blocking the main entrance with your entire group and all their luggage.
The walk around the jogging track was immense and coupled with the water feature of the Blue Lagoon made our holiday all the better. The grounds of the hotel I found very private. No complaints
We loved the blackout shades on the windows which allowed us to sleep in from the late night flight.
The beds were comfortable and the hotel was clean. However, certain things like our acid reflux meds were missing or either thrown away, which was very odd. Also, when we were getting ready to leave around 8 AM the maid services were already barging in to clean the room, which kind of caught us off guard.
Very quite and safe location. Clean room, friendly staff and very convenient restaurant/bar. Very nice not to have to drive to eat dinner $17.00 parking fee No washcloths Very small and half empty shampoo & conditioner bottles
Clean comfortable beds, Great views, nice bathroom Was missing small items from room after first night room attendants cleaned room. Last morning before checkout staff barged into room. The hotel and facilities were great but houskeeping staff could be better.
The front dresk service was great! The phone lines sounds awful !
The hotel was convenient for the airport and the room and beds were very comfortable. The late evening snack we had was very nice but expensive for what it was. The breakfast was also expensive.
Roomy. Clean The hotel nickel and dimes you for everything. No complimentary breakfast. No complimentary fridge. View was of a roof. Horrible view
Location, Location, Location! Really close to all the malls!
My stay Not long enough stay
Spacious room, good pool and public areas, a place to slow down and relax. Close to highway and downtown (must have car). Hotel will rip you. They leave some water bottles on the room and charge almost 4$ for each, problem is that I found the Price on a tag with some green sayings on the las day and a lot of bottles later. Charge 54$ for a 1 minute int. Call? Cmon! The price for the room itself is good but I felt stolen.
Great Location overlooking the intercoastal and so convenient to American Airlines Arena. The Hotel is beautiful and the staff is friendly and very helpful. Breakfast buffet was excellent. We will definitely stay here again on our next trip to Miami. There was nothing that we didn't like!
Clean, Convieniently Located Nice accommodations and comfy bed!
Location to cruise terminal. $ 43.00 a night to park your car. Ridiculously expensive.
good location near cruise ship terminal. full beds are quite small. Queens would be better. Expensive parking. Just "OK" restaurant.
Staff Room Location
The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.
My room was ready when I arrived.
Nice modern clean facility. Great rooms. Hour long wait in the business center just to collect a package.
Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!
Restautant, room comfort, service
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
The pool area made you feel like you were far away on an Island resort The room lighting, not enough. Felt like it was cloudy outside bcs the rooms were dark. Need better lighting
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
Our suite was very nice. Really enjoyed the comfort. The air smelled like cologne-covering smoke, but it didn't.
Beautiful hotel and pool. Great staff Got to the hotel late Sunday night. Not much to do at the hotel during the week.
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
Thought the mattresses were not that firm and comfortable. And if you have a king size bed include king size pillows with the bed . The pillows are so worn and small . Didn't like that the outside venue seemed abandoned not as many shops most things were closed while I was there . Was unaware there was construction. And after talking to a shop employee she said it's been torn up outside for so long and nothing has been done with the space . Definitely not the same fun place I visited several years ago. Seems like the outdoor area is getting rundown.
Nice hotel with a good entertainment Service when we left the room our plane late, they din't help us (only for money) with a shower before we going. We must too the toilet in the casino for other close.
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
The staff is very helpful and professional... Excellent service... The dining room could be a little bit more cleaner...
Could not get room service. No free internet No wake up call
price and location Bathroom and shower was in bad shape. tile and grout was black and the shower on /off lever was broken and very hard to use . But worse was the black mold in the white tiles and grout. Just a little spraying of clorix would have done the job
It was a great place to stay!
We had a great meal. The atmosphere wasn't fancy but the food was good. A better beer selection
I liked the price I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.
Clean rooms and modern feel Not much parking. Valet is not free and over priced. Right across the street from airport so expect some noise. Not much but some.
The check in line was super long when we arrived so we went out to dinner. When we got back it was peaceful. Staff was nice. Decor was modern. Beds were soft. Room was quiet. Very nice stay. Needs free coffee in the lobby in the morning.
Nothing Front desk rude and not interested in help
The staff was pleasant and helpful. The room was not what I booked but it was just an overnight stay so I didn't make a fuss. The bathtub paint was chipped and it was so cold. The air never got warm so I just took it off and layered up. Breakfast was really expensive.
Rooms were comfortable, clean, and we had a nice view of the golf course. The airport shuttle and location made this a perfect start to our vacation.
The view was wonderful. The bed was extremely comfortable. The employees were helpful and the shuttle service was really useful. The shower was not very big and there was no hook or rod to hang up my used towel.
Suit was really nice and not expensive
Not much Pool next to very busy highway
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
Nice hotel Mold in bathroom and do not validate parking
GRAND BEACH HOTEL IS A GREAT HOTEL WITH A GREAT STAFF..... THE ROOMS ARE GREAT WITH 2 FULL BATHS AND THE VIEWS ARE TO DIE FOR...... THEY DON'T TELL YOU ALL THE HIDDEN FEES UNTIL ARRIVAL
3 pools, 1 adult, 1 all heated, 1 all cool games for kids to play near pool pool was super shaded with palmtrees rooms were clean rooms with balcony have 2 full bathrooms w/ showers easy access to beach from pool constant towel service as needed 2 beach chairs w/ umbrella at beach comes with room rate 24 hr food room service gelato in the lobby entire staff (valet, bell, front desk, pool deck) were super friendly & attentive room rate a little pricey food by pool was OK, could be better valet took a little long for car to arrive, but overall OK
The location of the property was awesome. Food options were limited and expensive.
Great location, right on the beach, nice big bright rooms, comfortable need and sofa in the room, 2 huge TV in room, heated pool for chilly days, non heated pool for hot days. Really family friendly, delicious breakfast, Good kids menu. The pillows are way too big and stiff.
Grand beach hotel is a very beautiful hotel located on Collins ave with direct access to the beach. They have two pool and two hot tubs on the ground floor, but we really enjoyed the pool and hot tubs on the 7th floor rooftop. The hotel is great for families or groups as it affords the ability to join adjacent rooms. The continental breakfast is pretty expensive at $25 and doesn't hold much value at $25.
The Help wa exotic The Help was exotic. The language barrier was hard to overcome. We spent 2 hours by the front desk upon arrival. They lost our reservation. We had a terrible experience. But the dis comp us on alcoholic drink
Hotel cleanliness, beautiful decor, waterfront Staff attitudes toward customers, specifically in Valet. They made crude comments and gestures behind the backs of other guests. Also staff attitudes toward business, like they didn't want to be there and didn't mind showing it.
Location, rooms, ocean front. Noise in room when a/c came on. Didn't get fixed before we left. 35 dollar a day valet parking.
The rooms were clean, it's a 4:00 check in but I got to the hotel at 11:00am and they had one ready and had no problem getting us in the room. I had the partial ocean view which was nice. Beds were comfortable. The pool was nice the access to the beach was convenient. I didn't like the fact that as much as you pay to stay that nothing was complementary. The food and drinks were overly expensive but you're in Miami everything will be expensive. No microwave in the hotel at all. I didn't care for the $100/per night deposit but they refund it fairly quickly after your stay if nothing is wrong with your room. The resort fees are deducted the last day of your stay. The women's lobby bathroom always smelled. The elevators were slow. One time getting on I was almost stuck in one had it not been for someone prying the doors open.
The Grand Beach had it all, great service, great food, great beach, great location. Beautiful huge room with everything I needed in great condition and so clean, I can still feel the white carpet on my bare feet. It rained a little, other than that , perfect, I would go there again, or everytime I went to Miami beach.
My stay at GBH was wonderful. The rooms were spacious and clean, the staff was friendly and the hotels backyard was Miami Beach.. What more could you ask for? I didn't like the $20/day resort fee that wasn't included in the overall price and the fact that they charge $100 per night on your credit card at time of check in- in the case there are damages to the room.. Although you do get your money back upon check out if all is fine.
Location was good. Room was good. Rooms had dirty floor. Moldy bathroom ceiling. The iron made an iron stain in my clothes. I tried calling manager several times, no answer and no call back even after leaving a few messages.
Room and view was wonderful! Staff was helpful, and the pool was relaxing. Loved the love music at the pool. Breakfast at the hotel resturant cost us a pretty penny.
Great view, location - nice rooms. Bed was way too comfortable!
This was a great place to stay. It was very nice and looked more modern than most of the hotels on the strip. Staff very friendly and helpful. Most rooms had a beautiful view of the ocean! The higher your room the better. Beds were very comfy. Room amenities: Keurig coffee maker, refrigerator, ice bucket, 4 glasses, safe, hair dryer, shampoo/conditioner/bath gel dispenser in shower, iron/board, mirrors on the closet doors, 2 bottles of water daily They also offered 2 welcome drinks from the bar upon arrival, free beach towels and 2 free beach chairs daily. Location: The location of this hotel was good for us. It is located at the corner of A1A and Sunrise Blvd. The beach was right across the street and this section of the beach wasn't as crowded. We did not need to rent a car. There was plenty of things within a block surrounding the hotel. There was a Thai sushi place, 24hr pizza place, Mediterranean/Vegan spot, deli/sandwich shop, ice cream, popcorn, Subway, 7 Eleven. There were also several souvenir shops, a pub and a couple of other small restaurants. We rented a scooter from Fun Rentals right behind the hotel so we could explore a little further. Great transportation without paying for valet parking. We also used the beach shuttle ($3/person). Other transportation options include Trolley ($1/ride), City bus (bus stop right out front), cab, Uber, bike rentals. The nightlife is about a mile south of the hotel (30 min walk) on A1A. The Galleria mall was about 1/2 mile west on Sunrise blvd...not far at all. Overall this was a great place and we would stay here again. The pool was sort of small though. I would have liked a microwave as well though. Restaurant in hotel was kind of expensive so we never ate there.
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
Friendly staff,clean,close to beach. Nothing negative
The woman at the front counter was extremely helpful and friendly. She immediately saw our daughter who is two and offered to have us a crib sent up immediately. Hotel restaurant server was also excellent. Gave us great service and the food was great. Seemed a little too "uppity" for our family. It always seemed as if someone was looking for a tip. My husband went down to get a luggage cart to take our bags downstairs and the guy wouldn't let him have the cart. Said it was a "liability". I've been to a lot of hotels and always used my own luggage cart. It's not a liability for heavens sake. It just means someone won't get a tip. Also the bed was not very comfortable but that's just a personal opinion. It could be very comfortable to someone else.
Rooms are stylish, well concepted and executed. Baths and beds and interior design is well done. Rooms have great views and are quiet. This hotel and the W are the two best hotels in Fort Lauderdale and this is a great value. Close to restaurants and the beach. Slight access issues, but once you've stayed there you figure it out and its fine, the location offsets any access challenges.
Vera¡y good location The service specially for the breakfast was very poor
Very comfortable bed. Rooms are nice. Location to beach is great. Parking cost is $30/night. You can hear every sound through the door.
The staff is friendly and accumulating. Easy access to beach front. Updated lobby and rooms. Near liquor store. Don't worth the $200+ a night rate I paid. It looks and feels like an old Holiday Inn that was renovated. The view from the rooms of the beach is only a half view as the building is blocking the rest. The carpet was stained. The shower had mold on the grout and caulked in areas. The A/C only kicked on when it wanted to. The pool is the size of an above-ground pool. I paid the rate because the reviews and pictures looked appeasing but it turned out to be a front. Also, it is not an adult only hotel; many, many families present and being very loud and obnoxious. 2-star rating. Only stay here if you find a rate for under $100 a night. Very, very disappointed.
Great location. Great last minute deal thru Kayak. I will definitely stay again. My room was RIGHT BY THE ELEVATOR... bad move. You hear everythjbg coming in and out. Also, the chef... Well, let's just say the meal I had wSnt great. Actually, it wasn't good either.
The personal are professional and very polite.
Probably one of the better rooms I've stayed in. Spacious and clean. Room service was quick. The pool is wonderful. The restaurant options are great. If you're looking to get something to eat and enjoy some good music I recommend Area 31.
Location and staff Dirty, loudy, parking, people hosted.
rooms restrant on site zuma is amazing in the heart of downtown 39 dollars a night valet and no adult pool also pull was a bit small for the size of the hotel. during spa the zen room you could hear the music blasting through the wall
Fantastic views, great location, comfortable beds. Staff was incredibly friendly and helpful. Clean, nice room Our shower, nor our phones, did not work. Fortunately, we were only staying for a single night, which made the problem not a big deal. Also, pools were not heated. They have two BEAUTIFUL pools, but no one dared to be in them at all because they were absolutely freezing. A shame, really.
The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.
No good signal tv, I can not go to pool for private pool party.
Loved the location, restaurant and bars I wish they had coffee available for longer in the am, start earlier and end later, I missed it every day, either I was leaving to early or too late
Fun lively noisy location in downtown Miami We were not given the room we ordered but they did try to make up for the error.
Outstanding service Exceptional experience We have stayed at Epic many times, but this was the first time bringing the kids. The kids had a wonderful time. As a family we cannot wait to come back!! each stay at Epic has been an exceptional experience, which is why it's our hotel of choice when visiting Miami.
Room quality, location, pool, gym, breakfast area, Lobby, In-Room dining experience was terrific. Bed linens were not soft, very rough and low quality. Pillows much to big and thick, no choices for pillows. Took one hour and three calls to get extra towels.
Hotel facilities seemed good but couldn't use many of them. Pool overrun by near-naked chemically stimulated revelers. Incredibly noisy till small hours of morning. Phones in room didn't work.
The staff went over and beyond to help make our stay comfortable-including an early check in and later check out to accommodate our flights. Well done! Rooms are nice size and had great views of the harbor and city lights. Would definitely come back again! Price for parking is steep.
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
I would to stay in next building that's much batter than this resort Everything
Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
The lobby of the hotel Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
The nice and relaxing environment
Liked cleanliness and large rooms
View and staff That I couldn't stay longer
the hotel is right on the beach the spacious room the dining rooms with the ocean view location in mid each is much quieter and private the coffee shop the price of the hotel was a decent value for what we got especially for miami the service was pretty good although staff maybe could have been a little happier and more pleasant towards vacationers beautiful lobby the dining options too much air sent in lobby but everyone is doing that the shower head sucked, no light in shower area no jacuzzi which seems to be common among hotels here there was no place to hook up smart phone to play music (this should be standard for a place like this.
I appreciated the staff upfront. The breakfast was great! The view was awesome. Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful. The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach. I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.
I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back
I like the location and the beach area. The room had big stains on the carpet & it was not well maintained or cleaned.
The first night was a disaster. At about 5:45 p.m. I called down to report a loud fan/ motor annoying noise. They said they would send someone up. We left about 20 minutes later for a dinner reservation.When we came back later that evening it was late nothing had changed. we were to tied to do anything so we tried to go to bed. Sleep did not come for either of us easily and we were up a good part of the night. The next day I complained and the girl offered us a $50.00 credit and would move us down from the top floor in the same proximity. the noise was probably from the motors on the roof. Looking out after agreeing I saw all the fans from the building next door so I called back and said it was not acceptable. I was turned over to the Rooms manager (Emily) who was excellent we were moved closer to the front of the building, no noise good sleep a Ritz Carlton experience. First day terrible second day great. Not sure how to evaluate Sid Barish
Kelly at check in, superb. Ziggy, beach manager above and beyond. The beautiful lady who delivered room service at 1 AM and serenaded my daughter with a lovely Happy Birthday. All the staff were friendly, and excellent! The lobby decor. Also, no coffee shop.
Location is perfect for experiencing all that South Beach has to offer; staff was fantastic and very accommodating; food was very good; The way of the travel world now appears to be to charge little bits (or more) for every little thing, this was no exception.
Staff, location Not up to Ritz standards! More like a motel
Proximity to beach and Lincoln Mall. Our room was right off the pool which was super convenient. Front desk staff couldn't have been nicer especially when I disputed some charges at checkout out. The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.
Every staff member said hello to me. Staff was very friendly The Spa experience was ok, Massage for a deep tissue was weak. The Sauna was not on, I turned it on but should be preheated for guests or what good is it. For $440 for 2 - 50 minutes massages I expect more.
Beautiful design and gracious, responsive staff. Beach is unbeatable, and location was practical for shopping and casual dining as well. A bit far from South Beach acene, but we liked that.
This hotel is impressive from the moment you step inside, the design screams class and comfort. My wife and I really enjoyed our stay, our room and view were equally delightful and inviting, the fitness room had amazing views, the adult only roof pool and hot tubs make for a perfect getaway from kids. We will definitely stay here again. The additional charges like parking were a bit higher than other hotels, but not enough that it would stop us from visiting again.
Can't beat the location rooms are nice clean and big Staff could be friendlier and easier to access
Beautiful hotel with an awesome view of the ocean. Great service; great food! It was pretty expensive.
nice hotel. ANTS in our room. Faucet in bathroom so loose it almost came off. Went to the front desk, to ask for the M.O.D. the lady went into the Staff Only office. Elizabeth, came out to assist me. I asked, if she could have someone fix the faucet and get rid of the ANTS. She told me she would. (no sorry for the inconvenience) When we returned from shopping about 2 hours later. I asked Elizabeth, if things had been taken care of. She, told me yes. They fixed the faucet. However, we still had ANTS. I went to the Publix Grocery store, around the corner and purchased some RAID Ant killer, and sprayed the room myself. My wife and are retired, and have traveled many places and numerous hotels. This is a first for ANTS. When checking out at the front desk. They, never asked, how was your stay or hope your stay was good, pleasant or anything, just checked out.
The views, the balcony, everything was excelent!!!
We got a good rate for this hotel. We did a work event at night and the pricing was reasonable. The staff was super friendly. The hotel lobby is gorgeous. The rooms are clean and spacious. A standard room has a sleeping sofa and two bathrooms, so you can easily stay here with the whole family. Per night we had to pay a mandatory resort fee ($25) and it included towels, water, beach chairs/umbrella, etc. The upstairs pool is for adults only (with stunning ocean views). Both pool areas are well run. It's conveniently located at the beach. The gym also has ocean view. It's clean, modern and spacious and has quite a lot of equipment (for a hotel gym). The restaurant close to the upstairs pool was poorly run. We went there for lunch. The food was excellent, but the portions were small. The waiter was friendly, but not focused and kept walking away and it was a struggle to get the drink and food order in for the entire group.
Luxurious interior design,large rooms,two bathrooms in each room,two tvs, gorgeous room top pool area,friendly staff.Close to the Bal Harbor mall. Food prices were high,not a lot of places to eat near hotel.
The costumer service was amazing! Whatever and whenever you needed something they were right there to serve you!
The hotel was in contact via text and email starting the day before our arrival. Staff was very efficient and friendly. We were so excited to be let into our room at 10 am to clean up and rest for a lunch meeting with a local relative. We had a beautiful lunch on the patio looking out toward the ocean. Our room far exceeded our expectations. Very nice! I would definitely recommend and return this hotel.
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
Great pool, great service, classy crowd
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
I stayed at this property 3 years ago. Then the hotel was a bit ragged and showing its age. Since Hilton has taken over they've done an amazing job fixing the hotel. It's pricey but I was on an expense account
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
Nice people and when things weren't right they made it right.
Worst cell and internet reception
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Being on the beach was amazing and the faculties for the event was one of the best I have ever seen The balconies were all closed off, the staff were rude and argued with you, no place to get food during the day. This please looks like a high end resort but has the amanties of a best western
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
They aré remodeling all the hotel, so all services and features are not available
Location, layout Drilling & hammers right by my room at 7a. I can understand 10a. For those from Ca this means it started at 4a Partying, LOUD rap music , yelling from balcony on my floor. I complained and NOTHING was done
Location Under construction; noisy
Hotel is good but pricey for its accommodation .building is little old . Beach is too far from hotel. Bathroom is small for the price paid for room
the hotel amenities were fine, meals were good not exceptional. pool is nice as is beach access. i don't recommend for a vacation setting. hotel is very large, busy - not relaxing for a couple. Lacked the intimacy and romantic touches of other hotels catering to vacationers vs. business.
Pool area was beautiful, and open 24 hours! Love how the hotel was right next to the beach. Staff was very helpful and friendly. Price of food and drinks at the pool / beach was expensive, but it was what I expected when booking the hotel. Beach chairs were included in the resort fee, which was nice, but the fee didn't include a beach umbrella with the chairs...the umbrella was an extra $25 for the day (and we absolutely needed the umbrella because it was so hot outside).
I had a very pleasant stay, the staff was amazing. Nothing
I loved the hotel was right by the beach The amenities including the spa, banana boat, beach chairs and excellent customer service
Great location, friendly and helpful staff, spacious and clean room, very nice facilities (indoors and outdoors), renovation of reception area a major improvement.
No music on pool area
Had a great time very understanding staff and food prices were good at hotel lounge and restaurants
The view from the room The Roach that was crawling around the room. Took forever for housekeeping to respond to compliant I had to call the Loews 1-800 number to get service after calling front desk
The hotel was beautiful ocean front view balcony view.. Very close to ocean drive an Lincoln mall rd. We really didn't need a car.. O yeah right on the Beach.. They have beautiful outside water plaza where I got on my need an she said yesss ATTN we were notified before our stay way before our stay there would be construction but how would I know I'd get the room right next to all the banging and beating
Intercoastal view with a big tree blocking from seing anything
The proximity to port Everglades is convenient. When I arrived, I was ignored for 20 minutes just standing at the counter while 2 staff members were having a conversation. The lobby and hallways were filthy and smelled terribly. when I asked about the smell a staff member replied "that's just how it smells". While checking in online, I requested a high floor room with a marina view. what they gave me was a first floor room and the "beautiful marina view" was obstructed by overgrown and unkept vegetation, so overgrown that I couldn't get any sunlight into the room. The staff was both incredibly unfriendly and unhelpful. I called down 3 times on my first day to request extra pillows, they told me all 3 times the pillows were on the way. Nothing was ever delivered to the room. There was a large gathering of water underneath the television when I got into the room, when I asked about this they told me they would "look into it" This was without a doubt the worst stay I've ever had at a Hilton property. I would've stayed at a motel 6 and paid a fraction of the price If I knew it was going to be this terrible.
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
setting no breakfast before 7 am
Location was convenient, staff was accommodating Older, a little beat up, not secure at all, parking was terrible, not great value for the money
Ants in room, being charged for a 23 oz draft but only getting a 16 oz glass.
Staff was friendly A/C did not work and carpets were dirty
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
- Only "glitch" was that, when checking in, the front desk said that my business debit card was declined....twice. However: • There was 60x more funds in the account than was needed • I called the Bank and they had no record of even any attempts and • I immediately used that same card at the hotel restaurant Unfortunately, I was forced to use my personal credit card