Very good location. Close to the historical city center. Extra charge for the babybed despite having booked a suite.
We were after a relaxing and enjoyable break and thats exactly what we got. Every one was really helpful. Hopefully in the near future we will return. No everything was excellent.
The hotel was comfortable and felt luxurious, which is rare in Europe! The room was quiet and the breakfast was nice with a good variety of foods and beverages. The location was good, just a 1 km walk from the town of Cernobbio which is an adorable town with plenty of restaurants, gelato stands and hotels! There was no lake view! When we checked in, we asked if we had nice view of the lake, and the man at the desk replied that no rooms offered a lake view. We stayed here because we thought it was on the lake, but it's on the othe side of the street. Don't pay more to stay here because of the "lake view!"
It was pleasant stay and room was comfortable. Bed was fantastic. Enough space. Bathroom was correct. Hotel staff willing to help. Wardrobe space is small, on top shelfs is not clean, too dusty.
The room was quite big, well equipped. The price is reasonable. It is not right in the Como city, 15 minutes by car, or there is public transportation nearby. But to experience Como Lake area, you have to have a car anyway. The decoration is a bit old, but no big deal.
My family and me, we really enjoyed the breakfast. That was very good with a lot of things to eat.
We found the staff to be very helpful. The breakfast was great, with plenty of variety. Rooms were beautifully decorated and very comfortable. I would highly recommend Grand Hotel di Como. The hotel is a little way out of Como, but easily reachable by either ferry or taxi, which only costs a few euros.
Far from the city
It looks modern but it is not that modern, however it is in line with the other ones around Como. Breakfast: the standard (not more nor less)
not noisy stuff
We had stayed at this hotel once before and found it met all our needs. The staff is very accommodating and helpful. On our last visit our room overlooked the square and had a balcony and had great views of the lake. On this visit our room faced the lake and was gorgeous. Very attentive staff at the restaurant and the food was great too.
Central location, beautiful view of the lake. Room was quite small, bathroom in serious need of renovations.
Ok, old fashioned hotel. If you're lucky (we were) you get a small balcony facing the square. Good restarurant at hotel, adjacent to square. Uncomfortable bed (pillows), generally ok, but a bit run down and old fashioned. Small bathroom w shower.
location is wonderful, hotel staff especially breakfast staff really helpful,old style but comfortable hotel. decoration,needs refurbishing.
The possibity of parking, the staff speak french, the location vue on the lack Anythings
The view Small room, Old bathroom,
Excellent location and fantastic view from room No air-conditioning and road was noisy with window open
The location of this hotel is one of the best in Lake Como and very close to the 2 Train stations for Como and the docks, our room was overlooking the lake, amazing views, highly recommend it if you visit Lake Como. Pepe Nero Restaurant is the one to go to if you visit Lake Como... No Iron in the room, they charge for ironing starting from 3 euros and up, depending on what you iron. TV was paid and so was internet access and music. Do not be put off though, this is a great hotel, affordable, best location in Como, amazing lake views, spacious and clean rooms and very helpful staff, i would go there again and again...
Had this hotel been renovated and modernized it would be a jewel because of the perfect location . The windows are new and you can't hear the noise of the traffic outside. The bathroom is fine but the rooms need an upgrade. No carpets please. The location is the best, waterfront and historical center right there. The staff were amazing , friendly and calm. Some parking available. The breakfast was average to disappointing, but we only stayed one night . The room we had needs a designers touch,
location rooms too small
Big beautiful rooms, perfect location, very nice helpful staff. Beds are not very comfortable.
Good location,free parking,good size room,fair breakfast, efficient service,furniture/equipment new and in good condition.It was one of the few hotels where special requests were actually taken into account(e.g:we were a group and some of us requested twin beds others one double bed and we did get what we asked for) thin walls,view not very enticing:a construction site right in front, wi fi -5euros per hour, no vegetables and just apples for breakfast,lake is quite far from hotel
The location The hotel does not have a good service and quality at this moment everything is close there I mean the solarium, restaurante, swimming pool , they do not have even a bell boy. you only can sleep there. the breakfast is poor although the breakfast time is until 10:30, if you go around 10:00 AM everything is finish.
It is a pretty hotel, very clean, excellent room, good breakfast. Maybe a little bit expensive in the price quality relation. But it would stay again there. A little far from downtown and the lake
Very warm welcome from most of the staff. The breakfast had a good selection of food and the rooms were very comfortable. Hotel was bit further out than we had been lead to believe and bar closed too early.
The hotel has a swimming pool and a good parking place. The location is too not far from the city centre. The room size and the breakfast (including a high chair for my daughter) are also good.
The free use of the bikes was a nice touch - a good way to explore Como. The roof top restaurant was lovely too.
Great breakfast. Good base location to explore the lake district. The pool was not heated. The robotic cleaning machine was left in the pool.
The small TV set was so small I could not see it from the bed. It must be the smallest TV in the world.
The reception staff were very helpful with a great attitude. It is quite far back from the lake side and historical area (a 15-20 minute walk), however, the walk is through the high street and you don't really notice the distance.
The staff The location, the environment (a builing in construction nearby), no view of the lake,
Staff very friendly, beautiful views of the lake. Room was very small for the price.
Loved the position in Como, close to centre of the town,and found the staff very helpful. We were not in an expensive room but were given a corner room with views over the lake and the mountain. A little tricky connecting with internet.
Ease of registration at start and at check out, garage car parking arrangements and efficient car retrieval at end of stay, room with a view of the lake + large picture window. Self service breakfast. Would have liked tea/coffee making facilities in room. Beds are hard. A swimming pool/outside lounger area would be good - other hotels on Lake Como have this facility and it is appealing to tourists.
I have booked this hotel for my daughter for her wedding reception Nothing that I know of
Breakfast and the localization. horrible rooms
The location of the hotel is very convenient - it is on the shore of the lake, and 20 meters from the railway station Como Nord Lago, which connects with Cadorna station in Milan. Also there are some nice places to eat nearby as well as the city center. Also the design of the dining room is nice, makes the impression of a real castle! And the breakfast was fine: all the typical buffet food + salmon (which is not common at all for many 4 star hotels) + plate of different kinds of cheese + good selection of fruits! The room was a bit small and nothing special indeed. The dinner was expensive - we were offered 35 euro per person offer (that was already discounted price) including 3 meals from the menu and a bottle of mineral water. At the same time, u can find in nearby restaurants 18 euro per person touristic menu, including also 3 meals.
good location, great views, staff excellent bed quality was below expectations
Nice hotel and i recomended it.
Location Reception staff very friendly Room small - not even a desk in a 200+ eur room No free wifi in rooms eventhough advertised (only in lobby free) Breakfast very basic - even an omelette or orange juice has a surcharge of 8 eur. Too crowded in breakfast area due to a too small buffet All in all not worth the price - place would be good for 125 eu max.
arrived late to be greeted by a very helpful night receptionist, n/a
great location and fantastic view of the lake! the furniture where a little bit dated, but in good condition overall.
Very good location. clean room. nice breakfast Hotel need urgently a renovation
the view is fantastic decor tired in rooms and lobby and restaurant/bar , the view saves the day ! comment, the hotels location means they dont have to try and impress ! I guess !
good time, good location, helpful staff
the location and staff were excellent
lake view room was breath taking it needs renovation
I loved its location (Barchetta is situated at the central plaza of Como) and the kindness of the hotel's staff. Everyone was very friendly and receptionists gave us very helpful information about the city. The breakfast buffet was not very impressive, given the fact that Barchetta is a 4star hotel.
nothing. Breakfast staff were very rude and surly. Accounts charged incorrectly this problem has now been resolved by E.mail.
Nice central position with great views of Lake Como and the mountains, convenient for exploring the whole area with good access from airports.
The restaurant was very good. The hotel was surrounded by one-way streets and it was difficult to go from/to the parking which was actually located in another hotel.
I found the staff friendly and helpful. Room was comfortable and clean.
Staff were helpful with good English and able to quickly answer the many questions we had. Hotel was clean and quiet. Restaurant was very expensive. We arrived late and shared a steak, fries and a bottle of wine and were overcharged in our opinion. There are no suitable local alternatives other than a simple pizzeria nearby. Hotel is very difficult to find and access, in one case a sign for the hotel actually points away from it.
Quiet area around the hotel. Away from the hustle and bustle of a main road, but within easy reach of the main road and its amenities. Central AC was not working in a temperature of 31degC. But we were offered another room which had a split unit and it was Ok then.
The hotel employees are very kind, and the hotel is quiet and clean.
The room was clean and well furnished. There is a highly rated restaurant on site. The air conditioning was very poor (fans worked but there was no cooling) so we had an uncomfortable few nights. The breakfast was disappointing - we were spoiled by our stay at the Berna in Milan!
Parking place for only 10 Euro. Nice shower. No window to the outside in our room. A little bit outside the center.
Good parking facilities, nice dining room and staff was helpful Poor television reception, small bathrooms
Clean and reasonably priced No
nice, central but quiet, good restaurant and every comfort in the room. Not for a long stay.
We booked for 2 adults + a third adult (our daughter) - unlike most hotels we have encountered, the extra bed was placed in a separate space providing a measure of privacy without the expense of a separate room. Too often during our trip through France & Italy, we have found the third bed jammed into the small space of a double room without this being indicated at the time of booking.
The room was excellent, also the hotels atmosphere was very good.
in the centre
The staff was very friendly and helpful. There is a free parking at the hotel, which is very useful to have.
good location slightly old fashioned and room very simple
location was fantastic, english-speaking staff very friendly and helpful with regards to trains, ferries where to find things, room was clean and beds were comfortable. Considering the last-minute booking, we found that we got good value for our money breakfast buffet did not have the best selection (no warm food, cold cuts, cheeses), however, this is nit-picking and it was sufficient for our needs
Location was excellent, staff freindly and helpfull, breakkfast good
Good central location - reception staff very friendly the hotel is old & needs refurbishing - beds are very old
The service and the food served.
The breakfast was great
Friendly staff and comfortable room. The hotel is well situated right in the centre of town. Access is difficult by car as there are many narrow one-way streets. Ask the hotel for precise access directions.
noise from ventilation shafts
close to train station and town, large room (and bed)and bathroom. breakfast was basic and could be improved, hotel internet computer was not working and they didnt seem to care
rooms: it was modern, well decorated, clean. location is at city center. breakfast can be improved. it may include some vegetables. but it is ok.
We liked the central location of the hotel, both to the town, and to the stations. The hotel was clean and well run. The staff were friendly and helpful. The continental breakfast was was very good.WE Were extremely happy with our entire stay, so much so that we returned before flying out. Would have appreciated if the bar/coffee bar were open during the day/evening.
its central location and helpful staff
breakfast and the clean rooms no
Friendly staff. I wanted to exit the hotel to go running at 7am one morning and could not get out (the door was locked). I had to wait 15mins before a member of staff opened the door for me.
Location in the centre Was no new soap after room cleaning, very poor breakfast
The hotel was right in the centre of Como, which was perfect.The rooms were nice and clean and had everything we wanted. The staff were professional and helpful. The only thing that let the hotel down was its breakfast. We have been to Italy on numerous occasions and it's the first time we have ever got bad coffee. I didn't think it was possible The coffee was terrible, and the bread rolls were stale, on both mornings which was disappointing (although we were saved by fresh croissants)
This hotel is well placed but suffers at present from work along the lake front. The superior double room would have been a good single room by four-star standards.
service quality, location, very friendly pricing
Excellent location on the lake front, very friendly staff and a good restaurant with a beatiful terrace. The "superior rooms" were surprisingly small. The hotel seems to be renovating them incrementally as the standard in the three rooms of our group were quite different,
Location is perfect: view on the lake is amazing + old fashioned style is great given the above, the facilities should correspond to the location - there was not enough washing stuff and bathtubs were not of a good quality.
The reception staff were excellent. Room was very comfortable n/a
The room was lovely and the facilities were excellent. The availability of the restaurant on the terrace was a god send for tired travellers like us. We had a wonderful meal and the service was friendly and efficient. Thank you. The view of the lake was quite limited from this room. Perhaps it could be more accurately described as "lake glimpses!"
nice location room is small,and we cannot use TV.
Excellent renovated room (junior suite) in the new wing of the hotel. Breakfast variety limited
The receptionist was very friendly and helpful with directions to good restaurants outside the hotel. The hotel restaurant does have great food.
We were taking an early train to Switzerland from the Como rail station and the location of the hotel was very near the station. We thought it was very overpriced compared to the other hotels we stayed in on our trip.
the staff were very good
Location , Breakfast, Polite and friendly staff, Spacy room, In general a very good choice for its money to stay in Como Nothing to complain about
Friendly staff; good location and value for money No major issues
All staff very attentive and helpfull Lack of private parking
location, nice staff, good breakfast internet too expensive
Location close to the city center and easily reachable by car. Parking places available in front of the hotel (safe). Very clean. Rooms are a little bit dark (small window).
some rooms have some hydraulics problems , you can hear the flash of the water even if you are 2 rooms away.
easy location to the train station. Good front desk staff, helpful and pleasent. rooms were small but very well equipped and very clean .quiet and very state of the art bathroom. no
The staff was not friendly, expansive compared to other hotels in Italy
Nothing location - walk with luggage from train station etc
Excellent servis and quite atmosphere
Traditional architecture, cleanliness, parking staff could not speak english at all, area is not nice
Very good dinner and friendly staff Basic breakfast
Dinner at the restaurant was excellent The room was rather unpleasant, though functional
Small hotel. Excellent restaurant. We even got a reduction on the restaurant bill as hotel guest. Location somewhat difficult to find, but our GPS got us there OK.
Looks wonderful from the outside and lives up to expectations! Staff so friendly, helpful and welcoming, room comfortable with lovely individual decor. Good breakfast with great coffee! Good bus service if you don't have a car.
The staff was incredibly friendly and helpful, happy to speak both Italian and English; the room was lovely and clean; the restaurant was very good. If you're not in a car, it might seem a bit far from Como but it was very easy and quick to get there by bus.
Very nice staff, clean rooms, correct quality for this price. a good plus is the on-site restaurant, with which we were very happy after a full day's drive. Somewhat hard to find without gps.
Roomy, nice bathroom, empty minibar (so we could use it as an actual fridge). Excellent parking. Poor breakfast. Room wasn't ready at 14:05 when we arrived, however it was not a tragedy that we had to wait 10 minutes. A little bit noisy.
The hotel has a wonderful atmosphere and I think that the pictures on the website do not show how beautiful and nicely decorated it actually is The walls between the rooms are very thin. I stayed in several hotels in Italy and this is nothing new. But in this hotel I found the sounds from other rooms (even tv of my neighbors) quite loud.
The room was really good for us with four kids (two babies). It was good value for the price considering the breadfast was also included. some people say it is loud. It is not really quiet but it is in the middle of the city and keeping this in mind it was fine.
The service was very good. I only stayed one night and I warmly welcomed and accomodated. Could improve the WiFi and internet access.
Gepflegtes Hotel im alten Stil an bester Lage. Gute Parkiermöglichkeit.
Room was comfortable, space was adequate, quiet. Food service was excellent. Water damage stains on ceiling. the tv english channel, CNN did not show a picture--sound was ok
Charming Central stylish and good food. Nice old style None
Central location and very nice room for the price. It was quiet, even though our room overlooked a bus stop and main intersection. Very large bathroom for Italy - we had a triple room - and the off street parking was very convenient. Quick check-in and service in the restaurant. Very small television in the room - need to replace with a small flatscreen.
Quiet and well placed in Como. Bar not open during evening - not sure why.
a typical italian hotel in the centre of everything the restaurant was very good only the manager was not so well dressed every day the same trousrs and sweater.
Good location & comfortable hotel Cleaners missed out parts of bathroom Could not ger a coffee mid afternoon
Beautiful breakfast room and delicious breakfast, nice location on lake, good parking available.
Location to the water was nice. This hotel offered very few services, they didn't even have an iron for pressing our clothes. The breakfast was horrible and for the price of the room this is an area in need of improvement. The hotel needed a thorough cleaning and a new lighting system for the parking lot at nightime needs to be implemented. The lights were as bright as a football stadium and glared into our room.
Pool area and location of hotel Th locationof the hotel was misleading. i thought it was licated in Como and it isn't. Also it is a 50-60 min walk to the centre of Como. To travel from Como to the hotel I would advise taking a ferry or local bus (hourly)
attitude of reception staff almost as if they were doing me a favour. I don't like being talked to from behind a desk that was several feet behind the actual reception desk nor do I like being ignored to answer the phone. Manners were clearly not on this hotels agenda!
The pool. The location.Proximity to the ferrys and good resturants. You could market your own restaurant much better. The balcony had not been swept for a long time, the room was crampedwith the extra bed for the child. Really not suitable for 3 beds in my view.
Nice hotel and nice room The AC didn't work and I told them to fix it and nobody did. Terrible two nights of sleep
Staff were very friendly and obliging.
Perfect view, perfect restaurant When I tried to cancel a second room on my second stay, no discount for variable cost
Waking up to the view of the Lake, quietness of location. One very snippy waitress at the morning buffet.
The location as a direct view to the lake Hotel services
Staff were friendly, helpful and the restaurant excellent. Our second stay here.Fabulous views of the lake. car and road noise quite intrusive but little can be done to reduce this.
Fantastic view of the lake, especially at sunrise. Restaurant was amazing. No pool, someone else's hair was in the bathtub, and the parking spots in the garage were almost too small to park in and cost over 20 EUR to park. There are better locations in rthe esort towns with more frequent transportation access.
The location, relaxing atmosphere and restaurant The restaurant closes on a Monday and there is nothing of the same quality near by
The view was amazing! Excellent hotel and food. A good 30 minutes walk from the center but worth it.
cleanliness and firiendliness and helpfulness
Helpful staff, location Breakfast was OK but could provide more of a selection
Cleanliness & friendly/competent staff
very nice, friendly staff walking distance to railway station was longer than announced on booking.com website (with luggage, it took me 15 minutes instead of 5).
Very comfortable and clean room with an efficient, easy to operate shower. The staff were polite and helpful. Car parking was on a nearby street and somewhat limited in capacity as it depended on a space being unoccupied.
This was a great location between two train stations. Close to city. Very nice breakfast. The morning staff were lovely. Very good value for money.
The staff are helpfull and their understanding of English is good.The rooms are very pleasant. The staff will make you a lovely coffee if you wish while one relaxes with the newspaper. It has the feel of a family run hotel. It is well placed in Como,and it is a pleasant walk into town. Travelling with my 84 year old mother, the lift was very usefull. Through no fault of our own we were a day late. I did my best to let them know, but we were charged for it. although we stayed another night.
Location: Closeness to the supermarket, closeness to the center of Como. The noise of the cars down the street. Rooms at the road side are very noisy.
Location and budget The room was a bit simple. I could have paid a bit more to have a more cosy room.
The rooms whilst small are very comfortable and clean. The staff are very helpful and friendly. The breakfast was excellent. The rooms at the front of the hotel are very noisy but those at the back away from the road are great
Room was small but nice, bathroom is completely new.wifi Internet free, breakfast simple but good, staff was very nice. TV in room very small.
Staff were very informative, friendly and helpful. Place is clean, well- located. Dorm room for 4 well designed and good value for money.
very close to city center. room is clean, comfortable. staff very nice. very good value for money. no free internet.
It was a nice atmosphere, good service and very well situated.
The guy at the counter was nice and very helpful (albeit he spoke only in Italian), the room was pleasantly furnished and the shared bathrooms were clean... The location of the hotel is the best part, almost at the lakeside and very close to the train, bus and funicular stations... The town center is just a few minutes by walking. Will stay in this hotel again. The guy at the counter probably doesn't speak a lot of English but he is very helpful anyway (and I could get by with my Italian)
Centrally situated. Good and friendly service.
The location Noise place because
excellent location, very comfortable room, friendly and helpful staff
This was an ideally situated hotel with suprising cleanliness and service for the price (particularly in this very expensive area). The chap on the front desk was unbelievably helpful and pleasant, it is one of the few accomodations that I would recommend to people. Although it was not a problem for us there were quite steep stairs to the room, not sure if this is stated in the information.
The Hotel stuff are very helpful and open-minded people. We took bunk-bed room which was not comfortable for the couple. The hotel doesn't give any breakfast and the check out time is at 10:00 which is strange.
The locality is amazing! Everything is within walking distance and we had a wonderful time. The hotel was a little difficult to find as was the reception area. The stairs to top level was an effort with luggage but the staff were very helpful.
A very comfortable room with good facilities. Close to the station and to a great restaurant next door. I found the artwork on the stirways very interesting. Not so close to the main areas and as our room faced the road it was a bit noisy to have the window open.
the friendliness and helpfulness of the evening and night staf, who resolved an initial problem immediately and gave us plenty of information on the city and the surroundings. the heating in the bathroom: works during the night, is cold in the morning.