The hotel staff were poor in English. There was one night a certain VIP was holding a birthday party in the hotel room, bunch of people outside, girls screaming until 11 p.m. and the hotel told me they could not do anything to stop them!
The room was very nice, especially the living room/kitchen area The bed was very hard and the shower leaked
close to markets ..... and restaurants
It's in a good location but a bit minimalist. The staff did try to accommodate us a bit when we complained the rooms smelled of smoke. Would have been comfortable if the non-smoking room didn't smell. We asked to change rooms and the second one was better, but not oder free.
Beautiful view of ocean. Great appointments in room. Nice places to sit and view the ocean. Helpful staff. Be careful. What appears to be a free breakfast is actually charged to the room and is expensive.
The location on the beach was outstanding. I didn't try the buffet but it looked really good. A Starbucks was right down the beach. Rooms were a little overpriced for the quality. I never did find the squash court that was advertised on the web site.
Executive privilege = free breakfast and drinks in happy hour. Lack of drinking water in rooms, you had to pay for it. Even in the cheapest hotels in the area, this is a natural thing.
Friendly staff and great room service. Room was not as advertised. Ocean view rooms will come with all the noise from fireworks and local musicians throughout the night... Non smoking rooms will smell of cigarette smoke through the vents.
The staff is flawless and friendly. Nothing.
Across street from center of Haeundae Beach. Good views to left and right of beach and islets. A direct ocean view was obscured by another building in front that went to the 12th floor. Staff spoke very little English, but tried to be helpful.
The beast Hotel staff I met and great Location .
The hotel staff were very helpful & friendly.
Good. but if you have a room on the mean street it is very noisy
the room is spacious the ventilation of the room is bad, too hot for heater
The staff are very accomodating and eager to please their guest. Providing the best customer service is priority to the staff from what I can gather. My husband and I had a large corner room that faced the beach and the room and view was absolutely exquisite! The bed was very comfortable and soft, the room was clean and inviting. The hotel also provided breakfast which was top notch and definitely exceeded our expectations. You would never find a hotel that served breakfast like that anywhere in the U.S.!! There are so many good things to say about this hotel, it's hard to list them all.
The rooms are clean and well appointed. It is value for money. The facilities are a little bit run down. For example the aircond does not seem to work. Breakfast should be included in the room charges as the common practice in most hotels.
The location is very good and just walking few minutes arrive the wonderful beach anytime. And there have shopping mall in the building, very convenient.
The hotel is nice. The staffe members were really nice and welcoming. The hotel seemed a little expensive for what we got. As I have been in Korea for a long time, I am accustomed to huge flat screen tvs and even desktop computers in most hotels/motels, so I was surprised to see none of these at the Riviera. Overall, I can't complain too much, but the price did seem a little steep for what the room offered, but I guess it's all about location; as it's only a quick 5 minute walk to the beach.
The location of the Riviera hotel was great. The room was pretty nice.
Value for money location
Loved the service and treatment... Upgrade to executive club privilege and enjoy complimentary breakfast (with made to order omelettes) lunch snacks and light dinner... Bottled water and other drinks are also available... Very helpful and very convenient to get to the subway...
Good location. It took a while for the staff in the reception to find my reservation.
The room for the price, and it was ver convieniantly located in the city. I did not like that the Mini-Gilf wasn't open during the summer (Jul-Aug) since that's the best time to play out door sports.
I liked the location, and the club lounge. Very friendly staff and very willing to help.
Well appointed room. Comfortable bed. Location is probably the best part. Very convenient for getting around Busan. Price! Terrible value. Having stayed at several other high-end hotels in Busan, I must say that this is the worst value. $40 for mediocre breakfast. $30 for mediocre cheeseburger. $9 for an 8oz can of cola. Absurd. The room was priced appropriately, but that was about it. There are better hotels at a better price point available throughout Busan.
Good location, good rooms, especially on the Club Floor levels. a safe choice when visiting Busan
Nice and clean hotel in the center of Busan
Nice view!!! Location is not convenient as it's not accessible by public transport for a tourist or business person.
Room and decor is very nice. The windows rattle in the wind.
The design of the hotel building is unique The hotel staff is not very friendly
The room was comfortable, and large relative to other Asian hotels I've stayed in. I had an excellent view of the bay and city from my 14th floor window. I appreciated having CNN on the TV. The location was inconvenient for my daily travel to the Bexco convention center (25 minute taxi, 45 minute subway). While the room was clean and comfortable, the furnishings and carpet were dated. The Internet connectivity rate was high. For the 24-hour rate it said I could not disconnect, but I did and it still worked when I returned.
The location of this hotel is excellent and the room was comfortable and clean. I was lead to believe that there were computers with internet inside the rooms, however there is just one computer available for use in the lobby. I also thought the restaurant menu was bland and overpriced.
The rooms were very spacious and clean. The location is too far from town.
The hotel staff are friendly. The room is well-decorated with brand new LCD TV and comfortable bathroom. The hotel faces directly the sea, although the location is not the best in Busan. The staff have limited English ability, which is not convenient.
Nice and clean room, near the beach. It is easy to go to main city by bus.
I liked the view from my room. The setting of the hotel is amazing. It would be nice to have hot water and cups for coffee in your room. It would also be nice if they serve something else than whiskey by the bottle and really expensive beer in the sky lounge.
the great and beautiful beach closed to the hotel! one lift was out of order...