Very easy check in and wonderful staff. Good shuttle service.. Poor service in restaurant. Young and not well trained staff. Good food though and reasonable prices
I like simple modern decor, however this was a bit to basic, Th staff was courteous and check-in was fast. The hotel was only 10 minutes away by free shuttle bus from the airport, and we did not need to wait longer then 5-10 minutes each way for the shuttle. We paid over $200 for a triple room, however, what we received was a "converted" double room. They removed the narrow desk at the window and the bedside table, and instead squeezed in an extra bed. The double room was already very small and basic, but with this change it was really uncomfortable. The two single beds that were pushed together to make a "double" (with an uncomfortable crack in between) was only separated by about a 15 cm gap from the single bed, not allowing to fit two legs side by side, therefore you had to shuffle in sideways to get to the bed. The only electric outlets were above this third bed, so since there were no desks or tables, the overnight charging of the ipads and phones could only happen on the bed, making it very uncomfortable to sleep next to it. In addition, the bathroom light could only be turned on with the entrance light, therefore if someone wants to go out to the bathroom, has to disturb everyone in the room with the light. A dim nightlight in the bathroom would be a welcome change. In addition, the restaurant at the 4th floor had a poor decor and mediocre food, and at 60 Euros for two main courses and a desert and water I think it is really overpriced. My lamb was likely over its teenage years, and my boys did not care for the hamburger meat either, although they usually love it.
Very clean. Free shuttle bus to airport. But next time I will pay more to stay in airport. In this case the hotels closer to the airport were all more than 200 Euro, which for me for a transit stay doesn't make sense. Typical transit hotel with transit atmosphere. They even have a cheaper option next door for 49 Euro
I had allergy problems in this hotel and I could hardly breathe. There was also a mouldy mell in the air, I assume that was my problem.
Quiet hotel, even though so close to airport
shuttle service to airport
friendly staff, convenient location and airport shuttle take away store very expensive, 1.5 bottled water which costs around 1 or 2 euros at a convenient store was 5 euros
Nice clean reasonable hotel. Recommended it.
Location is ok. About 10 min from airport, and short walk to bus station to go into town. Thin walls and very noisy all night. No air conditioning, was sweating all night. No mini fridge.
Omg they were doing a contruction at the front so much noises
one of the cleanest hotels i've ever stayed in!!! staff was very friendly and helpful. will definitely go back!!
The service and attitude of all personal from desk to dining room was very friendly and accomidating
The hotel was very clean and the room was amazing, worth the money! The staff is very rude and unprofessional. It is so bad that despite the hotel being clean and well kept it isn't worth the stay.
Booked room for $75 after missing flight. Shuttle was provided at the airport. Was very clean and nice for the price. Staff was friendly except for shuttle driver. Nice looking pool, sauna and steam room. Restaurant staff was nice. Shuttle driver was rude on the way to the hotel. Restaurant was expensive $15 for hamburger. Had to wait till exactly 2 pm to check in they wouldn't check us in 10 minutes early.
I stayed at the Dorint hotel on the 21 of this month(may 2015) anf it has been by far the worst experience i have ever had! I have stayed there before and i had no complains overall, but this time, there was a person in the recception that treated me really badly with no reason, i was staring at him thinking how come this person works here? I wrote down his name(Victor Brokke) and i wanted to talk with the manager but i had no time because i had an early flight and i was kind of late, too diferent than the morning recepcionist that was so nice and professional, when she asked me how was my experience i told hee about the missunderstanding that happent that night and she said she would take care of it. Really, they lost a customer, i travel to the netherlands at least 3 time a year and i love staying in hotels close to Schiphol because of the facilities such as close to amsterdam and also shuttles to the airport. What they dont realized i think is there is over 50 hotels in that area, and the Dorint isnt going to be one that me, relatives or friends are going to stay in.
Front desk staff very helpful. Extended my stay twice and never a problem to keep the same room. A short walk into the town adjacent. Rooms were in good shape. It was very convenient as I was taking some courses at Schipol. Shuttle service. The bus was packed when it finally arrived after I waited 52 minutes at the airport. There was a crowd awaiting to get on. I did manage to get on but not everyone who wanted to was able, This shuttle serves the Ibis budget, the Ibis and the Dorint hotels So you get 1 and 2 star shuttle service to a 4 star hotel. The bus did go directly to the Dorint, but I was the only one to get off there. A 4 star hotel needs to offer 4 star service throughout all its services.
Very convient for getting to the airport, regular shuttle ran between the hotel and airport all day long. Room very modern, spacious and quite after staying in the old part of Amsterdam for a week. Nice restaurant, had a good dinner but breakfast was a 15E buffet, no other choice, expensive but good.
The hotel is an excellent value for the price. The room my wife and I had was clean and quiet. We thought the restaurant was overpriced but the location is within walking distance of a wonderful small town where the people were very friendly and an Italian restaurant and grocery store very close. The bus to the airport was on time but sometimes crowded. Overall we would stay there anytime we are at Amsterdam airport.
staff were kind I had to change hotels because their wifi was so bad. Stayed at the Park Plaza, much better offer
The shuttle service from the airport was free and efficient. Staff were friendlly and responsive. Room was clean and comfortable without any excessive noise. There was a nice restaurant and bar. Only that our room originally didn't have a door to the bathroom, they did change us to a room with a door after we asked. At first we thought maybe this was normal in Amsterdam but it seemed a bit primitive to have no way of containing the various sights and smells. it was rather strange to be given this type of facility without any warning.
Cleanliness and gfood hospitality of staff Lack of internet access
Friendly and helpful recption staff. Prompt checking in time. There were no coffee or tea making facilities in the room. I requested for a quiet room but the room was near the road and noise from passing traffic disturbed my rest. The room was quite warm and opening a window meant more noise from outside, and no fan or air conditioning.
Very close to Shiphol, yet quiet. Promised internet connection was not available. Major problem, given need to check in and print boarding passes for next day's flight.
the receptionist greeted us as if she had been a friend waiting for us to arrive. that was nice. the resturant was right there. the shuttle dropped us off a block from the hotel and we had to ask how to get there.
This small friendly, clean hotel with a nice restaurant in a typical Dutch village close to airport serves me well every time I have a layover in Amsterdam. Shuttle goes to Dorint Hotel, a five minute walk from De Herbergh Bread selection for breakfast is poor - none of the hearty Dutch Roggebrot on the buffet. Stairs are steep but usually staff helps carrying up my bags. A bit pricey.
The Hotel is pretty and clean. The staff was kind with us; they even talk italian. Far from the center. Anyway there is a free shuttle to airport every 20 min and the airport is well connected with the center of Amsterdam.
no lift, no selection of eating places nearby
Close to airport. Restaurant had very limited menu. Service was not memorable.
Great free shuttle bus service to and from the nearby Novotel (to the airport/train station). Clean and comfortable. The steep stair case. Old, small TV, no wireless as promised.
Easy location and very friendly staff Walking to the bus and the bus being very late Hotel room very noisy early in the evening due to kitchen staff in the back
design, comfort, friendly staff, nice restaurant, price, close vicinity to airport the breakfast buffet. I like a cup of coffee and a slice of whole grain bread early in the morning. The buffet is a bit pricey for what it offers besides.
The check in time No place for suitcase
I love the iPad-centric room controls. Great selection of newly released movies. Comfortable bed with a great TV setup. Temperature controls don't work very well - the room gets very cold at night even though I set the temperature to 70 Fahrenheit. The toilet and shower design are fun and just fine for a single traveler. When traveling with a partner, there "tube" designs dont provide any privacy, especially for the toilet. Perhaps adding a fan or some ambient noise to drown out toilet noises could help keep the mood romantic, hahaha!
Efficiency, comfort. nothing. it was perfect.
Bed was very comfortable. Very avant-garde. Mood lights, TV, everything can be controlled by the in room iPad. Bar and areas downstairs provide all kinds of environments for different people and activities. Buffet was good and reasonable. Charging 3 euro to use a major credit card.
Free TV & Movies Shower & Toilet in the room with transparent enclosure - not for the shy.
A good idea for an airport hotel. Almost like a hostel. Real service even though there is simplified check in and check out. Well thought out room and superior amenities on the main floor. I recommend this for an surprised overnight. No provision for luggage.
Very nice shower. Clean, trendy room. Very unique. Room was small. Room Controls for lights, heat, etc did not work well.
We spent a night here in transit between Brussels and Den Haag. Walking distance from Schiphol Plaza. Self check-in and check-out feature was very convenient. Room decor was modern. All room light/tv/blinds were controlled with an ipad. WiFi was great. TV had a good selection of channels (for us- we watched comedy central). We got to store our luggage for a few hours after checking out which was extremely convenient. Hotel manager was excellent. There was a leak with our shower, which actually made it unclear how the thing worked! So we wasted almost an hour in the morning. The hotel manager was EXTREMELY helpful... wish we'd asked him for assistance immediately!
Clean comfy room, great common areas, makes you feel at home. Will definitely stay here again. 5 minute walk to the airport, no need for taxi or shuttle
Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
Check in/ out not very efficient
The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
NH is the ground zero for Amsterdam
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
המלון עובר שיפוץ בלובי שלא ידענו בעת ההזמנה, אני חושב שזה פרט חשוב לדעת בעת ההזמנה, זה לא היה קריטי אבל רלוונטי. 25-5-2015
The location Furnishing of the rooms
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
Very relaxed friendly atmosphere
Location Scruffy corridors and dark bedrooms
Three adults, including myself, stayed here a day before and after a cruise. The hotel was a great price and offered three single beds and a very large bathroom. Being from the U.S. with limited public transportation where I live, I did not realize that the tram is different than the train. We thought we could take the tram to and from the airport and port, but you need to take a taxi, so that was a little disappointing. The tram is an excellent way to get downtown, though. You pay right on the tram, 7.50 Euros for 24 hours. The staff was extremely helpful in giving directions regarding navigating the city and helping answer a variety of questions. They even ordered taxi pick up for us. No cotton washcloths No alcohol on the premises Small refrigerator No ice? Limited dining in the area Must take a taxi to/from airport or port, the train is too far to walk with luggage The price the hotel quoted us for the taxi was incorrect. The taxi companies charged more.
Great location near train station and city. Good views from the hotel. Room was large and bath was too! Room was dated.
Location was great. The room was clean and comfortable. The noise from the street was absurdly loud at all times of the night. The hotel provides earplugs by your bedside.
The hotel staff were very friendly and responsive. We were upgraded to a nice room. The breakfast was fantastic, probably the best we had had in a long time. The location is perfect for any visitor and Amsterdam is one of the most picturesque cities in the world. Also to note, people in Amsterdam (including all the hotel staff) were extremely friendly and ready to help. Loved it!
Best Staff ever very friendly and welcoming
I spent two nights at the NH Barbizon and I only have positive things to say. It was a group of 5 friends and we couldnt be happier with our stay. The hotel in itself is beautifully decorated. The location is excellent across from Amsterdam Central and all the trolleys, but the best part of the hotel was the staff. Daniel helped my friends and I not only with our luggage, but with advice on getting around the city, recommendations for restaurants, and sightseeing. Overall great experience, and upon my return to Amsterdam I will definitely stay here and hope to get assistance from Daniel!
The location is great, opposite Centraal Railway station and you avoid the added cost and hassle of catching a cab to your hotel. Most tourist spots are within walking distance. Staff was great, they let us check in early and check out late which helped us a great deal. Some of the advertised facilities were not available during our stay but it did not really matter to us.
Nothing The picture they show of the room is not even close to what I had to stay in. My room was old, smelled horrible, most of the lights did not work, and the shower head was broke. This has to be one of the worst experiences I have ever had in a hotel..
Other than the location, this place really was just so-so. Most Marriott Courtyards are cleaner, more comfortable, and have much better service. For the price, however, it wasn't a bad deal and proximity to both Amsterdam Centraal and many tourist attractions made up for the lack of aesthetic appeal and customer service. Breakfast was not included and would be an addition $30/person. At that price, it should include a packed bong and tickets to the Van Gogh museum. Rooms were terribly outdated and not in a quaint Dutch way, but in an oddly 80's post-apocalyptic manner that made me question why I wasn't staying at a hostel. Our shower didn't even have a door or a curtain. 5 stars!? Are you kidding me? Europe must max out on a 10 star scale.
the overall experiance
Great rate (much less than hotels downtown) and included free breakfast, wifi and had friendly helpful people who all spoke English. We did not realize that we would have to take a tram to the downtown part of Amsterdam where everything was located. If arriving with suitcase from train station, go out the BACK door of Central station and then go down stairs below and look for Tram 12 to get to hotel (2 stops) If not, it's a 10 min walk but a bit tricky initially to find. To go to the Airport, we had to take Tram 12 to Central Station and then the Train 1 stop to the airport. To go to the area of Amsterdam where most of the museums were, we had to take Tram 12 (near hotel & comes frequently) and then change to Tram 6. Since we were there for only 2 days we'd rather just step outside of our hotel and be in walking distance without public transportation. The hotel is basically in suburbia. (About 15 min or so into the City though.) The only option for dinner is their $29 buffet. There is a restaurant 5 min away, Cafe Pistau though that is excellent).
Great staff, one not so friendly but hey! This is Amsterdam! The rest more than made up for her. Very clean. Very modern. Very COMFORTABLE. Transportation into city center was not bad at all with bus and tram station nearby and a main train station within a 12 minute walk. Pay for breakfast, pricey but worth it. Everything was great, I plan to return and recommend to all my friends and family.
Location is awesome, ca. 20 mins to the old city with tram, tram station is just few steps away from hotel, if you come back late after 1:00 in the night, there is a bus connected Breakfast is good, 15 euro is cheap for Amsterdam.. Actually no
The tram is right outside of the hotel. Very convenient for traveling to the train station. There was also a store that was close by as well.
The staff was friendly & helpful we had a tram stop 5 minutes from the hotel that takes you to central Amsterdam you can buy day passes right at the Hotel.The breakfast bar was good but it's not cheap the same goes for the dinner.We ate in small cafes while touring Amsterdam it's a lot cheaper that way. No washcloth in the bathrooms they don't use them in Amsterdam so bring your own.Parking was 15 euros per day unless you can find a spot outside.
Great location, close to airport as well as only a short transit ride to downtown. Can't stress how helpful the complimentary ride to and from the airport was. Would definitely stay there again. No resturant in budget but regular ibis hotel right next door with everything you could need. No resturants nearby other than one in the next door hotel and a McDonald's across the street. Room was a tad small but definitely manageable.
Very unfair !! Caution price is not right that the only parking 17.5 euros !! Small room not recommended at all !
It was cheap and near the airport with a shuttle Small rooms, the bathroom was not very clean, minimal amenities
Close to the airport and free shuttle to and from the airport. This hotel caters to families - there were numerous children running and screaming in the hallways at all hours. I was a single adult, and requested a quiet room because I had to get up at 4:00 am for a flight. They put me right next to the elevator, and on the other side was a room with 2 unsupervised children. It was a terrible night - and frankly the 'budget' price wasn't really very budget. Not worth the money, and I would not recommend it. Next time I want a night like this, I'll sleep on a bench IN the airport, for free.
-close to a coffiehouse -close to metro and bus -rents bikes and scooters per day -nice comfy rooms -clean -nice showers -On the day we checked out a guy came early to see if we left and continued to do so every two hours or so. Once we left we had forgot a bag and went back up he was going through said bag, and freaked out once he saw us. We just took our stuff and left not wanting to make a big deal. We later found out he stole 30 euro from the bag. Not a large amount, but still be wary. This is true everywhere. Never trust your money alone anywhere.
There's a complimentary airport shuttle and it's only €5 a person for hotel to airport. Located right next to the tram. Only €7,50 for unlimited 24 hours on the tram and it brings you to the center of town with the Anne frank house or dam square if you get off at the next stop. Staff was very helpful and friendly. Very clean and comfortable bed. The price was a little steep in the restaurant on the 17th floor since the food wasn't amazing but it was pretty good. I recommend the quesadillas if you like cheese bc that was my favorite. Other than that I highly recommend this hotel!
I really liked the staff who were always helpful in all the questions we had. The room was very modern.
breakfast was good althought expensive (17 euro pp), a lot of choice. The swimming pool was not that big but okay for a quick swim Using the sauna was an extra cost (10 euro pp), the lounge area was not always clean
The room was an absolute fantastic room. Spacious, stylish, comfortable and clean. The staff wereaslo friendly and helpful. Extremely close to the centre although if you are not familiar with the area a sat nav would be an advantage
Check in time is too late, 15:00.
We liked the mirrors (especially the big one in front of the bed) and also the window between the room and the shower :). We also loved that we could sleep till late. The location is quite convenient, it's very easy to get from and to the airport (Lelylaan station), and also to the city centre (trams 1 and 17). In the shower there was a mild smell of sewer, from the drainage. Also, the toilet should have its own sink.
Clean , tidy Reception was a bit cryptic, not so freindly and lacking in advice
very good hotel, friendly staff, very nice rooms. expensive breakfast, a little bit far away from the Center
Food parking facilities good isolation from streetnoise view from cocktail bar on top of the building No information of costs of sauna, this was a surprise at check out Water streaming in the bathroom while showering No bathrobes
The room was really nice and comfortable. Very modern with good facilities in the room and hotel. The location was ok only a ten minute walk to the tram which takes you straight into the city of Amsterdam. Was nice to be close to the city but away from all the hustle and bustle. The staff were helpful and advised me and my partner on any information we needed regarding getting to different places we wanted to visit. The Skyy bar on the tenth floor was great. Gorgeous decor and the cocktails were fab!! Overall our trip was really good and would definatly stay there again and recommend to others. The only thing was having to pay to use the sauna in the spa although the swimming pool was free it was expensive to the sauna. Every spa hotel I have stayed in it was free so I wouldn't have expected to have to pay for this.
Good room Room towards the motorway. Earplugs helped.
Our stay at the hotel was fantastic, probably one of the nicest hotels we have every stayed in. The price was very reasonable, and it was easy access to the centre of the city. The room was beautiful, and clean. We had a lovely stay, thank you. There was nothing that we didn't like during our stay at the hotel.
Friendliness of staff. Flexibility of staff. Overall standards do not meet Okura Tokyo.
The staff members were friendly and accommodating My room was not cleaned until quite late in the afternoon. I had expected it to be done earlier.
The hotel has great restaurants. My room was in need of a refurbisment and was certainly not 5 star. Shower did not have enought pressure. Cheap toilet paper. Paint at the bottom of the door was completely coming off. I have stayed in better hotels in Amsterdam (e.g. Dylan)
Location and extensive facilities of the Okura; excellent staff and services.
Perfect business hotel - great facilities and attentive staff. Good choice of restaurants within the hotel.
the location liked every thing
food, concierge, services, fantastic hotel we were charged for bar food that we did not like and sent back to the kitchen. The burger was rare (should not be rare if minced meat) and the chicken was underdone and no 'leeks julienne' was served with it, though advertised on the menu.
Great health club, very nice deluxe room Air conditioning didn't cool very well, furniture in room had defective drawers, cost of laundry service was outrageous, there isn't a good "normal, everyday" restaurant in hotel - all restaurants are expensive and fancy
very nice and good hotel. It is little bit far away from the center of the city.
I am particularly greatfull to Louis (staff) who made my stay amazingly wonderfull the house keeping.. i recognize that we left the room a mess, but when we came back the only thing they did was the bed! they didn´t reload the mini bar, or clean the tables..
The breakfast is great. Over priced - not value for money.
We very much liked the hospitality in your hotel especially during breakfast the staff was helpful and gave us a comfortable feeling It was a pity that the shower was leaking into the bathroom and the water gathered round the toilet which made the floor very slippery.
They made me sign a pre-authorization with the room rates + 50 euros per day for frigobar (so expensive). When I did my check out (I paid in cash) they couldn't cancel this pre-authorization with the machine (they sent a fax to the credit card office) and I am always very afraid of this kind of cancellation. I had to change my room 3 times (the door didn't close well, they gave me a double bed but I have asked for 2 sigle beds, etc). They didn't have someone to help with the luggage (when I arrived and left the hotel).
The hotel overall was ok. The room was clean and had nice amenities. The staff was polite. I was a bit disappointed that we had a hard time getting a hold of room service on a couple of occasions. Also, we were awakened by loud noises made by the staff on the first morning after we arrived. We were exhausted from travel and could not go back to sleep because of the distractions.
Friendly staff, comfortable beds. Breakfast was to expensive so we went out to eat.
The staff was helpful and friendly. Beds were comfortable, but small. No good coffee in the room. Housekeeper did not take a fast food garbage bag out. She left it exactly where I left it. No hotel shuttle, like you would expect with a 4 or 5 *
The room was great, the staff was very nice, and I had a great experience overall. The restaurant is pricey. I ate dinner in town. Breakfast is reasonable, if you reserve it the night prior. Good food though.
A fantastic hotel with superb staff. Very helpful and welcoming.
Service wonderful! Only complaint, a/c not strong enough
staff wanted 1 bouble and 1 twin room got 2 doubles
I do not recommend this hotel.
This is the third visit to the hotel. This is a very clean hotel and we have no complaints about service. The restaurant and bar prices are very high compared with other establishments we visited. The heating in the room was inadequate and we could not get it higher, the weather was very cold at the time of our visit.
I liked the location and the style of the room. We wanted to make some tea as it was quite cold in Amsterdam but there was no tea pot. We asked the service and it appeared the tea pot would cost us additional 6 euros. I think tea pot should not cost anything in the hotel of such level.
Great central location. Nice, business-class hotel with good facilities and service. Ask for room facing courtyard, which is quieter than street side. Kayak price of $170/nt incl (very good) breakfast was great deal for this property.
Good location, big and clean rooms,nice staff, value for money
Good location, helpful staff, nice bar.
Great location. great food, friendly staff. pricey
We thoroughly enjoyed our time in Amsterdam and couldn't have asked for a better hotel. Very comfortable, immaculate, great location, incredibly friendly and professional staff. Would definitely recommend this hotel for pleasure or business trip. nothing
Paid extra for lounge Lounge didn't have food available all the time Lounge should open at 5 am We were with my handicap father and the hotel lobby is handicap accessible but it would be a real problem if he had to leave quickly.
Excellent location, which is why I would still recommmend it. Not particularly good value for money. There were rennovations taking place making the room a bit noisy duraing the day. 30 Euro pp breakfasts are too expensive and should have been included in the rate
nothing Had booking confirmation in-hand. Manager asked a ton of questions, asked me to email her the confirmation, wasted a half hour till she finally told me the reservation cannot be honored because their reservation system was already closed, meaning they overbooked and refused my reservation after I already showed up at the hotel. They wasted my time. They were rude. They tried to blame me even though all i did was book online. They provided no assistance in getting a different room in the city. Awful experience. BE CAREFULL ON BUSY NIGHTS, THEY OVERBOOK.
The location is perfect, walking distance from the train. We also walked both days from the hotel through the neighborhoods to the museum district and back. The breakfast and cocktail receptions were an added benefit.
Very central location, clean, friendly, well-furnished.
The hotel was well located near the central station and around the corner from the main shopping streets. They charge extra for the use of the steamroom. €10.50 per person is outrageous when you have already spent alot to stay in a Hotel that is only average for the money it costs.
the only thing i liked is the reception they are very friendly and helpful the room 302 is bad , the closet is very very small for a double room and the bathroom very small which makes you uncomfertable , and i had to leave the hotel after 6 nights instead 9 nights
Great staff, ideal location, room clean and well equipped.
Perfect spot from which to explore downtown Amsterdam!
The location was very convenient and accessible and the staff was very accommodating. Our room was not ready when we arrived nor was it ready when they told us to return. The management responded with an upgrade at a reasonable rate and free drinks at the bar. The rest of the staff was also great. We enjoyed a bottle of wine in our room & the bartender opened our bottle without corkage fees, gave us crystal glasses to drink out of & even gave us some snacks to enjoy, all on the house! Overall a very great experience; we would consider staying there again! The front desk and housekeeping seemed understaffed. There always seemed to be a very long line to check in/out & ask questions. Rooms were not ready when promised although it ended up working in our favor as we received an upgrade & free drinks at the bar.
Location, size of rooms, First room I had was below ground level. I'll never take rooms 134 - 138 again.
Location very central Good breakfast Small room, tiny bathroom Room unclean, dirty carpet: when we first came into the room, there was a bit of paper on the floor. It was not hidden or difficult to get. I left it there on purpose and it stayed there for three days. It was finally removed (vacuumed?)
localisation in the city and cleanliness of room
location facilities/pool/sauna great staff Airco or ventilation was a bit loud, but it wasn't a problem. Soaps and shampoo were in the wc, but no toothpaste. I'd rather have toothpaste than hand cream.
It was a very comfortable hotel in a great location. It was very easy to reach from the station/airport as well as being able to walk to many places of interest. The trams were nearby as were the canal trips. It was great value for money and I highly recommend it.
Great hotel in a great location. You are right in the center with a beautiful view. Excellent stuff and service. Great breakfast. Pricy but totally worth the price. Will definitely stay again !
The front desk staff was excellent. The hotel was a pleasant surprise. I was thrilled to stay in a room that was large, clean and very comfortable. Loved the robe, slippers and balcony with view of Amsterdam Centraal! The location was perfect. Hotel is historic so parts of it are older but for the location and price I paid I would absolutely stay here again. Also I ordered a pizza from room service and was amazed. It may have been the best pizza I have ever had!
I picked the place as it was close to the conference I had to attend. I definetely enjoyed my stay. Appreciated the quality of the bed, bedlinen, even shower gel was very good, which is not typical for hotels at all. Hotel is very stylish. You can get a snack and a drink any time of the day and night. Staff was very professional and easy going. Definetelly a yes. I understand that the hotel is not for all the types of travellers. You are not supposed to spend a lot of time inside the room, just change, have a shower, sleep or relax and watch tv. For that purpose rooms is suited perfectly. If you want to work or spend more time in the room, you have to go downstairs. It is really the hotel for the young type of travellers. What distrubed me a bit was the temperature in the room and a bit of noise at night. Nothing dramatic though.
A big bed and a see-through shower The shower leaked, it was no great problem however
staff was very accommodating. : internet access; the snack area I asked for 2 beds and did not know the rooms only had one bed; the shower leaked all over the room; the sink drained slowly; I did not like the bathroom and shower open to the room. No desk; no place to put your luggage; no desk; no place to watch TV unless you sat on the bed
I liked the unique design, mood lighting, and automation of the bedrooms. The canteen and lobby are a great idea and are very comfortable. Most of the staff were fantastic. There are parking issues, especially on weekends. Most parking metres operate on prepaid cards and the closest cash metre was 3 blocks away and only accepted coins, which at over €21 was a lot of change. One lady at hotel refused to make change for me and forced me to go into the shops several blocked away and told me it's not their problem.
CitizenM is a quite stylish place to stay in Amsterdam. Downtown is easy to reach taking the tram. The entertainment system and the large bed add a great value to the comfortable atmosphere in the room.
Ideal for design lovers. I have particularly appreciated to spend time in the different areas of the lobby where you can feel to be like at home. Downtown can be easly reached with bus n. 5. Older people might find difficulties in dealing with such a technological hotel.
The staff at the Amsterdam hotel went above and beyond in helpfulness. They oriented us to the city, the rail system, best restaurants, called cabs, etc. Felt like we had made friends. The rooms are quite small., and yes, the shower is in the middle of the room. You have to see it to believe it. It's fine if you're a couple, or single. well worth it. We will always use this chain in any city we can.
Staying at the hotel was an experience of its own. Amsterdam is great, but I found myself wanting to come back to the hotel to explore all the cool amenities. While the tram is conveniently close, it is a pain to go to and from the city center because it's a 20 minute journey of its own.
Ideal place for the young couple with the habit of being always online
For people going to the rai exhibition centre, the location is excellent. Its a short walk through a pleasant park. Citizen m is not for me. I found it pretentious, amateurish and over- ppriced. The staff are all youngsters in t-shirts and baseball boots. The breakfast was terrible and eaten at high stools to loud techno music. Check-in and check-out are done on computers and you have to pay an extra fee to use a credit card - the only time I have ever been asked to do this in a hotel. The room was uncomfortable with the bed filling the window end and the shower, lavatory and wash-basin (the size of a coffee cup) in the room with you. There was the feel of the 1960s cult tv programme, The Prisoner, about it.
The hotel is nice, warm and very well located beside the tram line to town. I was worried it was a little far out but with the tram across the street you're only about 10minutes from centraal. There is no privacy really in the bedrooms - the way the shower and toilet are you would really want to be very comfortable with who you're travelling with!