Pool Bed was uncomfortable. The hook behind the door was broken, the water sprinkler in the room look broken. Very basic hotel. WiFi didn't work. Then I was almost charged for it after I had been talking to staff about not being able to get it to work. Cable wasn't great. There is a store that sells food. We ordered a bagel and it was hard.
Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.
Location was great. The shower could use some updates.
Close to Disneyland The in house restaurant has aweful service. I went when there were less than 10 customers and never had water or even saw our waiter. Other tables were requesting their waiter. Not a good experience. I wont stay here again.
Easy to find. Easy access to Disneyland from where they're located Checking in and not being told about the fee for parking. The broken shower Possible black mold growing in the corners of the shower With this being called a 4 star hotel I was very disappointed in the facility.
The staff were very helpful and really went the extra mile to make our stay a special one. Our room had an amazing view of the park and the pool was a great spot to relax in, and the poolside bar was very affordable! Would recommend staying here to anyone.
Thin exterior walls. Could hear all the service vehicles making deliveries and pick ups early in the morning.
Great service and the staff was very friendly and nice.
location rooms need updating, very old and worn out. TV was broken and did not work. Staff did nothing to fix it.
Earlier check in. Charged $18 for parking.
Great hotel, cleanliness was great, staff were extra nice, for a big hotel close to Disneyland it was not overly crowded Hotel has no shuttle to Disneyland, this is probably the only one downside
Location. Quality not inpar with other Sheraton hotels
I pretty much LOVED everything about the Disneyland Hotel ... The hype is true We didn't get a discount with our Annual Passes
Our room was great, and so was every cast member. I couldnt buy the throw pillow which was on each bed.
Our stay was for our 30th wedding anniversary, and the hotel staff went out of their way to make us feel welcome, & special. Although the prices seem a little high for most people, our stay was very enjoyable. We will be returning in the future. The only negatives to our trip were the Disneyland Railroad, Haunted Mansion, and River Boats were closed. Also, I was looking for a Disneyland Railroad Engineer hat, but was only able to find a Conductor's hat.. Lastly, there were no hats for the Disneyland Monorail.
Love the themes and decor, and the perks that come with staying at a Disneyland resort hotel. The headboard that lights up and plays music (and serves as a great nightlight) is lovely. We had a room in the Adventure Tower facing Downtown Disney this time, and while we didn't care about the view (in this case, plants from the Adventure garden blocked pretty much anything we could see from the 2nd floor), what we didn't like was how loud the music was from Downtown Disney. We also learned that although we could only see a tiny amount of fireworks from Disneyland, we could hear all of them and they were pretty much as loud as they are when you're in the park. I'm still shocked that my kids slept through the music and fireworks that first night. On our third night, the older one was still awake when they started and used earplugs to get to sleep. The live music didn't stop until 10 pm even on weeknights, which meant we didn't get to enjoy the peace and quiet of the room (after being in the parks all day) until then. If you're not bothered by noise, it won't be a problem, but if you are, consider requesting a pool-view room.
Traveled as a multi-generational family group. We greatly appreciated how soundproof this hotel is. Plenty of water pressure at the right temperature too. And enough elevators for minimal wait time. We could have used electrical outlets for cell phones at the bedside but this is a minor improvement suggestion.
overall the pools + the room were OK no breakfast, not enough characters plqying with kids unless you make it at Goofy's
We loved our stay here. Our family can't wait to return! We loved the pools, the closeness to the park (our room over looked it!) and the on site character breakfast. Also loved the bunk beds for kids There is a Loud speaker in the park that they do announcements on. You could here that muffled early in AM or late at night from our room. Needs a new shower head.
The lobby was beautiful, the service was excellent, the location was perfect for visiting the parks and downtown Disney, and the room was big. While the room was large, it wasn't anything amazing for the price.
The children's water park was so much fun for the family. The room was clean ,bright, and comfy also Loved the free parking! No continental breakfast
Very close to Disneyland. Was a very convenient and short walk to Disney. Bathroom was quite dated. Needs a renovation.
Water area Not worth the money. Pay the extra $20 and stay at the courtyard mariott next door.
The only thing i liked was the tv Almost everything was outdated. Didnt like much. The bedding felt so gross; as if had been sitting there for weeks acumulating dust. Then the room felt really moist, almost humid when we walked in. The bathroom looked like it was for an old person. It said I got a deal after paying $200, but it seemed like it was a $100 room. In the pictures it looked like a $300-$400 room.... Super disappointed.
Liked the room even though we booked something different
Great location close to Disneyland - easy walk to the park. Had a room that looked across Harbor Blvd toward Disneyland. Had an AWESOME view of the fireworks. Staff was friendly, pool was clean, just wished there was a hot tub in the Garden pool, not just Castaway Cove, too many kids in it to be relaxing for an adult, pool hours just right. AC in the room. Wished frig was larger, really only had room for a meal/day in it for 3 people, couldn't imagine if we had more people - a bigger frig would really have been nice. Despite the things I'd change, it was still the BEST VACATION EVER! Our bathroom sink was quite sloped, things would roll off it. Wish the frig was larger and that there was a hot tub in the Garden Pool.
Outstanding personable staff, very well kept, a true classic like the park across the street. It is designed for family's with small children, and sometimes they get loose! Fortunately all were exhausted and and quiet by a reasonable time. Didn't really notice many, if any, teenagers.
We like how close to the Disneyland resort you are, and the pool and water park that are available if you are not at the parks We did not like that on the second night of our stay how the bath tub started to back up when we returned from the park. The smell was atrocious. When we called the front desk, they informed us that nothing could be done until 7:30 the next morning. No shower after a full day at Disney. When we woke up the next morning, the bath tub was still backing up. Again no shower. When I told the front desk the next morning at check out, they asked if I had been offered to be moved, we were never offered. Are parking which expired at 3 the day of checkout was comped after that but not much more. We have stayed her 2 other times in the past year and half but never experienced anything like this. Just upset that more wasn't done to fix a stinky backed up bath tub when it was reported.
Very clean, friendly staff. Would stay again Nothing
Close to Disneyland, has a little shop for miscellaneous things you may have forgot to pack and souvenirs, spray park keeps kids entertained for hours, loved to kids suite! No breakfast provided. A Continental breakfast would be great. No complimentary shuttle service either. Small refrigerators.
Our stay at Howard Johnson Anaheim was excellent! Check in was super fast. We arrived early and they allowed us to pre-check-in, hold baggage, and hang out at poolside. Water features were excellent for the kids. While at Disneyland (which is only a short walk away) kids kept asking when we were going back to the hotel to the kid water playground. Staff was friendly and helpful. Not so much a didn't like, but more so a would've liked- it would be awesome if food and drinks were available at poolside and water playground.
This hotel was 10 minute walk to the gate. It was nice and easy even at night. The staff was nice and very efficient. The Castaway Lagoon was a fun was to spend the morning or afternoon. My 5 yr old twins had a blast. WiFi was horrible. Walls were thin. The people above us were so loud my kids had a hard time sleeping the last night. Cleaning crew left cart in hall starting at 8 in the morning was still there 1 pm and did not seem to have been moved nor was there anyone in any of the rooms cleaning
Courteous, professional, friendly staff. Quiet rooms. Weak wi-fi in the back rooms (10208) section.
- good location close to Disneyland (though beware.. you now have to do a very annoying walk back across to behind Downtown Disney, rather than go straight up the road. - nice overall hotel - friendly staff - We were placed next to the cleaning supply room. Every morning that room flooded and we stepped out into one inch of water. And of course the housekeeping were very loud in the morning and didn't seem to care about our room. - Our shower was plugged - Dark room, with no privacy
My experience was unfortunately a very disappointing one. We checked into the hotel and upon walking into our room, discovered our remote control did not work. This was not a problem and I looked past this. The next morning I woke up to a foul smelling bathroom, the shower was filling up with septic water and spilling into our room. I spoke with maintenance and they said they would talk to the font desk about giving us a discount, especially after we paid a significant amount more for our second day there. When checking out, I was told by the front desk to wait to speak to a manager. I then proceeded to wait 15 minutes for said manager and finally lost my patience. I returned to the person at the front desk and they told me "Oh, you were waiting on a manager?", and then said I would have to wait for them longer because they were "helping another guest, OR busy with something else." I simply said thank you and walked away. I have never had such a negative experience at a hotel and would hope that they read this and improve their hospitality. It is such a disappointment for having such a great location and beautiful grounds.
Everything was great Clean rooms, great staff, price was just right, even the food was good ........ unfortunately there was a couple smoking pot at the stairs and the smell went inside our room I don't care if they smoke but I think they shouldn't done were there's young children around....
Friendly staff, walking distance to Disneyland Room quality and cleanliness subpar, basic amenities (rollaway bed, pack and play, wifi beyond limited speed on one day) all required an additional charge. The appeal of the price, location, and attractive online photos quickly dissipated once arriving to our actual room. Better off paying a little more for a premium hotel in the area which ends up being around the same, since they won't nickel and dime you the entire stay.
The online company I used for the reservation didn't get it to the hotel in a timely maner, and therefore check-in was delayed
Proximity to work location Filthy room, mold, mildew and rot on most wood in room. Window facing major road in shower, thin walls, broken remote, old loud air conditioner, small black bugs under plastic cover on bed, overall unsanitary conditions and loud neighbors.
Location was good. It was very close to the Disneyland shuttle. The restaurant was good, and the restaurant staff was friendly and helpful. I dropped money, I.d., and credit cards, and Jeffery found it for me. Thanks Jeffery!! The walls and ceiling were thin, and we got very little sleep. The staff was hit or miss with helpfulness and friendliness. It didn't strike me as that clean. I wouldn't stay there again.
My kids of course loved the pool It did say it was across the street from Disneyland but it was behind the park and was way to far of a walk for my grandfather just to get to entrance.
The room was not clean. With hairs in the shower of previous guests and I found a cockroach inside the room
Location I like that was closed to Disneyland
Location was spot on for Disneyland. I like it even better than the hotels on Harbor for this. Staff was friendly and room and facility were clean. They had a party in the restaurant but we were really pleased it wrapped up before 10 Room was really stale smelling and everything we have smells like that. Bed was really saggy and uncomfortable. broken stuff in the bathroom, Generally needs an update. We were also looking forward to a jacuzzi soak after our run but there wasn't one.
The staff are absolutely friendly. It's currently going through renovations, so not all rooms are consistent with one another. Can't wait until March 2017when the renovation is over. During my last stay, I was lucky enough to get a new room and it was amazing. I've stayed at Ménage 5+ times and every stay has been pleasant. Highly recommended.
The staff was friendly and the rooms were clean. This hotel felt like a safe enviornment. Another plus is that we could see the Disneyland fireworks from our room. The elevator was old and had a weird smell.
The staff was so friendly, good proximity to Disneyland, the room was decorated well and well kept It wasn't free
The workers were awesome It wasn't too clean
The bed, area and bathroom was clean most importantly You can hear the street from your room and the outside ac fan was load. I found the bathroom mirror area had a bit of lint just in the air . The room just doesn't feel cozy.
Very close to Disneyland Shower was broken, broke lights and electrical outlets
Close to Disneyland. Bus service to park was good. Staff wasn't friendly. Did not give you any information about the hotel or travel to Disneyland.
I found bed bug in my bed. I was bite on my leg arm and face. It was very inching and terrible.
24 hour pool. Pool is nicely heated for night swimming. Beds are comfortable. Near Disneyland could see the fireworks at night from Disney. Not enough amenities. Got a two bed room. Only got one coffee, one lotion, one shampoo and one conditioner. The tub needs to be fixed. The shower head was broken, the tub was chipped all over. Hair in the tub too. Didn't look clean. No bathroom mat, floors were wet.
I liked how close the hotel is to Disneyland It's rundown and needs some loved. Stayed here a few years ago and they rooms were a lot cleaner. The bathroom looked nasty with hard water everywhere. I do not plan to stay here again
Location is walking distance to Disneyland. Advertised 24 hour pool was closed without notice on website during our stay. Because this was the main reason I stayed here over other nearby places, I requested a voucher for breakfast, which I was given and appreciated. I was then scolded by staff for taking the wrong, hot breakfast and told that i was only entitled to bread and fruit.
Pool Cleanliness of room/bathrooms Pounding on door in middle of night, and our room phone ringing at 4:00 AM!
Beautifully remodeled hotel with large rooms for families to spread out in. It was perfect.
Staff is friendly. Room was small. Bed, pillows and comforter need some upgrade! Got a single King but was like a queen size. Not recommended! Disappointed.
The decor was very beautiful and modern. We liked that there was a Starbucks right inside the lobby and there was also onsite laundry facilities and a heated pool. Also, the location was ideal as there were lots of dining choices within walking distance. It was an added bonus that if we wanted we could park our car in guest parking and walk the mile down the road to Disneyland. (Parking at Disney is $18.00) The hotel didn't provide any informational flyers explaining how our complimentary breakfast worked, which is contracted through Starbucks downstairs. I didn't have a way to make hot water in the room. (I usually pass water through the coffeemaker to make hot water, but the models provided in the room made that impossible.) And, it would have been nice if there was a complimentary shuttle service to and from Disneyland so we wouldn't have to walk.
The extra cost for breakfast is definitley worthwhile to get when booking.
I really liked the friendly staff and the amount of space we had in the unit, along with the fully equipped kitchen. The only thing I would change was the room had a slight smell of pet urine, maybe the previous occupant had a pet I am unsure. Once we opened the windows and aired out the room for a few hours while away at Disneyland the smell went away.
Location, short walk to all your needs. Recommend the 2 Bedroom Condos, they are worth it!! Nothing really to say here.
Close to everything The parking to register was a little tight for a big truck.
Unit is comfortable , staffs are friendly , good location.
This staff was ok The room had mosquitos, and spiders. The carpet was filthy. The toilet hissed every time you flushed it. They also charged my credit card $100 for a hold. They had a pile of old beds that were stained in parking spaces. Worst experience every. Don't go!!!
Location and room size was nice and larger than expected. Kitchen was fully stocked with utensils. Bathroom was very tiny. Showerhead not adequate, especially for low water pressure. Air conditioner needs replacing, was very loud and damp in room, hence the moldy smell in room upon entry. TV channel selection was lacking. No daily maid service!
Full kitchen, location.
Location is excellent bus ride away (20min) , lay out of room; we had 2 bed 2 bath which was perfect for our traveling family to get ready. Excellent for traveling with kids. I used kitchen to cook dinner twice. Target nearby was great. Had to wait over an hour to check in. Total inconvenience because we checked in later after coming back from Disney. Moving in our belongings late evening with a cranky toddler was no bueno. Filthy carpet as everyone mentioned. Just keep your shoes on!
We rented 2 rooms at Dolphins Cove-- one for us and one for our daughter husband and 3 children- my major concern rests with the other room( 819) The Wyndham staff managing the facility were very courteous- pleasant helpful and genuine. The location was selected as it was close to Disney. The grounds on our side featured weeds and dead grass- the other side was green grass and flowers. Our room was dated-carpet was worn out but was clean. Room 819 was filthy-carpets worn out-stained-....
In the room we stayed we found several large roaches. Very disgusting.
This guest did not leave comments about this hotel.
Thoughtful and friendly staff made the start extra enjoyable.
Location was great. Staff was careless about me stain.
I liked how the fridge was big and it worked really good! There was also a microwave most places charge extra but these items came with the room it made it easier to store milk and snacks for my little one. The beds were nice but the room was old carpet was dirty but they looked like they were cleaning carpets in some rooms. I stayed on the 7th floor walking through the hallways were hot! But the room was nice and cool ice machine didn't work. The hotel is about a 15-20 min walk not a bad walk though.
We had a great time at the Clarion while spending a couple days at the parks. Everything was clean and the AC was working on this inexplicably hot weekend. Booking through Kayak saved us $30 on parking, woot! A quick walk across the street lands you in the Toy Story parking lot, where you can board the shuttle for FREE that drops you off right in front of the park. There was a slight mix up with the room, but the staff were to able to accommodate us with a complimentary breakfast. So besides that, and a chlorine-free (read:salty) pool, everything was good.
I paid when I was there I was charged and then I get home and check my account and it was charged $128 + $14 when I call and ask why I was charged $14 they say for a parking fee I wasn't ever aware of a parking fee when I checked in no one told me nothing about a parking fee
Location was great Hotel needs to upgrade and renovate the hotel as well as the staff. Front desk had very poor customer service skills and the beds caved in the middle. Very old and very outdated considering their perfect location next to the convention center... They should up their game. The bed was a nightmare... Not a very comfortable bed. Kept me up all night due to back pain and parking lot was too close... My car was scratched by angry hotel guests!
Location. There's a lounge within the bar where Antonio works. He's great. Convenient walk to some close eats. There's a game Room and exercise area for those who like that. Slow elevators. No breakfasts served. Pool is reportedly heated, but I would venture it isn't unless there's enough demand for it. Shower would fluctuate wildly in temperature and pressure.
Rooms Paying for parking and breakfast! You basically pay for everything . The first time a hotel didn't give free parking or free breakfast
The courtesy of staff.
Bed was very uncomfortable and squeaky.
Good location, very friendly staff, clean
Close to Disney parks. A/C was too noisy, sounded like it was going to blow-up, told front desk about it twice, both times they told us not to worry, they were going to take care of the problem by the time we get back, the problem continued for the three nights we stayed. Bathroom tiles had mold or mildew and who ever is in charge of keeping up the repairs has very poor repair skills, " you don't covered up mold or mildew with caulking " plus it was a very sloppy job.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
Heat didn't work. Charged $28 for parking without alerting us in advance. Room was completely standard of any hotel. Room service forgot our dressing, and the food was subpar
Our room had such a great view of the bay. It was very relaxing and quiet. We kept the balcony doors open almost the whole time! The staff was very polite and accommodating whenever we asked for anything. The first room we were put in, the shutters were broken and would not close for privacy. As soon as I called down, they had someone come up and move us 5 doors down within minutes. The staff was very polite and helpful.
Rooms are very nice with 4 star amenities. mix of families, locals and travelers First night room was noisy due to being close to event space. They switched rooms for me next night with an upgrade and waved resort fee. Very professional and accommodating staff.
Great room on marina. It took over an hour to check in. Hotel did not have my Kayak reservation right and I had to spend a lot of time on the phone getting it straight. Also, make sure you get a room with a water view.
Good location. They are charging you for a bottle of red wine that is in your room. They tell you as they are giving you the key that it's included in the price - well we didn't drink the wine nor did we want to pay for it. It doesn't matter that if you don't want it - you are paying for it anyway, how ridiculous!
The staff was very friendly and accommodating at the front desk, restaurants, housekeeping, and pool. Room was big and it was nice getting bottled water every day. Food at the restaurant (lunch) was surprisingly good and sitting outside by the bay was enjoyable. Overall, the facility was "tired" and is in need of renovations. Especially, the pool area lounges and chairs were old and stained. We prefer fitted sheets (which these were not) and carpets throughout the hotel (room, elevator, halls) need attention. We were told by one of the maintenance personnel who was in our room to fix a sliding shutter door, that the hotel was be remodeled within the next 3 months which is encouraging. Location was somewhat of a catch-22. It was nice being on the harbor but you really couldn't walk anywhere to shop or eat. Must have car if you want to go anywhere off site. Overall, we had a good time.