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9,6
Prós: The service was great. We knew to purchase tire insurance from our last trip and asked for it immediately. With this and the great road side assistance, when we got our flat at a particularly frustrating part of our trip, it was one less thing to worry about. Everyone was amazing in getting us sorted and back on the road.
Contras: There was no spare tire to help us limp along to the nearest repair shop. We had to walk a good ways to get reception on our cell and ended up missing the recovery driver on our way back. Not to mention blocking a rather important passing place on a single track road on a day all other roads out of the city were blocked. Not cool. A spare would have helped alot.
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10,0
Outstanding Customer Service!
Prós: Mo, the manager, greeted us very warmly and took the time to go over the operation of the car and GPS. He went above and beyond the call of duty. The car itself was very comfortable and handled well
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5,6
Being charged 1400£ for the tiniest tire tread tear
Prós: Comfortable new car that was reliable. But...
Contras: Upon return they point out a tiny tear in the drivers side tire. I'm talking 1cm deep and 3cm wide, in the tread (not side wall). Was told it would be a discussion but by the time I got off my flight home I had been charged $2000CAD and was only left a 30 second voicemail. Unbelievable.
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10,0
Thanks
Prós: Check in person was friendly and even helped with our bags.
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8,4
Enterprise again shows themselves to be a superior vendor
Prós: I got precisely the car I wanted, was processed at both pickup and drop-off in a rapid and professional manner. Great (almost new) car.
Contras: Though I did hit a curb and wreck a tire, the emergency road service was less than stellar - left hand and right seemed out of touch with each other. Too, the >$100 hit for the bad tire seemed a bit stiff.
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6,8
Prós: Quick.
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7,2
Aim to please!
Prós: Friendliness of staff - seems like they have had some training in US customer service
Contras: My rental car had issues so had to find an alternative car. But not such a big deal really. Staff all wanted to shake hands - must be a new training thing - unnecessary in my opinion.
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10,0
Didn't have the specific car requested but got an
Prós: Requested a Nissan Pathfinder for third row of seats. Its not a car enterprise UK carries in their fleet anymore so they offered us a SEAT Alhambra people carrier (mini van) for same price. We had it for 18 days and it was a great car for the money. Wish they had them in the U.S.!
Contras: No complaints at all.
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10,0
Nice Clean Car
Prós: We were upgraded to a Mazda S6. Very nice car. Absolutely no issues. Staff was friendly and helpful. They dropped us at a train station after we returned the car.
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8,0
Good experience!
Prós: Nice car. Easy and quick customer service.
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9,6
Prós: The customer service was wonderful--straightforward and friendly. Definitely the best experience I've ever had when renting a car. The car itself was clean, comfortable, and fuel-efficient.
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10,0
Friendly Customer Service
Prós: The employees were so friendly and helpful, and it was even first thing in the morning!!
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9,6
Prós: The service was great. We knew to purchase tire insurance from our last trip and asked for it immediately. With this and the great road side assistance, when we got our flat at a particularly frustrating part of our trip, it was one less thing to worry about. Everyone was amazing in getting us sorted and back on the road.
Contras: There was no spare tire to help us limp along to the nearest repair shop. We had to walk a good ways to get reception on our cell and ended up missing the recovery driver on our way back. Not to mention blocking a rather important passing place on a single track road on a day all other roads out of the city were blocked. Not cool. A spare would have helped alot.
avaliação de
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10,0
Outstanding Customer Service!
Prós: Mo, the manager, greeted us very warmly and took the time to go over the operation of the car and GPS. He went above and beyond the call of duty. The car itself was very comfortable and handled well
avaliação de
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10,0
Thanks
Prós: Check in person was friendly and even helped with our bags.
avaliação de
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10,0
Didn't have the specific car requested but got an
Prós: Requested a Nissan Pathfinder for third row of seats. Its not a car enterprise UK carries in their fleet anymore so they offered us a SEAT Alhambra people carrier (mini van) for same price. We had it for 18 days and it was a great car for the money. Wish they had them in the U.S.!
Contras: No complaints at all.
avaliação de
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10,0
Nice Clean Car
Prós: We were upgraded to a Mazda S6. Very nice car. Absolutely no issues. Staff was friendly and helpful. They dropped us at a train station after we returned the car.
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9,6
Prós: The customer service was wonderful--straightforward and friendly. Definitely the best experience I've ever had when renting a car. The car itself was clean, comfortable, and fuel-efficient.
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10,0
Friendly Customer Service
Prós: The employees were so friendly and helpful, and it was even first thing in the morning!!
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8,4
Enterprise again shows themselves to be a superior vendor
Prós: I got precisely the car I wanted, was processed at both pickup and drop-off in a rapid and professional manner. Great (almost new) car.
Contras: Though I did hit a curb and wreck a tire, the emergency road service was less than stellar - left hand and right seemed out of touch with each other. Too, the >$100 hit for the bad tire seemed a bit stiff.
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6,8
Prós: Quick.
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7,2
Aim to please!
Prós: Friendliness of staff - seems like they have had some training in US customer service
Contras: My rental car had issues so had to find an alternative car. But not such a big deal really. Staff all wanted to shake hands - must be a new training thing - unnecessary in my opinion.
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8,0
Good experience!
Prós: Nice car. Easy and quick customer service.
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