I loved the green filled courtyard and gazebo with an ocean front view, and the pool on the roof. Decent coffee in room. Also, I liked the movie rental kiosk. I didn't like that the rooftop pool had to close when the rooftop restaurant opened, at 5pm. Disappointing for the kids, and I didn't look/notice if the times were written on the website,
Close to the airport with easy check in. Cramped rooms, overpriced for what you get, recommend for business travelers only.
Convenient. Comfortable. I liked getting asked preferences ahead of time and text responses back. Extra fees--resort fee and parking fee.
People at desk are sweet but not sophisticated in terms of customer service. When they checked us in they gave us the keys and we dragged our suitcases up 5 stairs thru security doors to a room WHICH WAS OCCUPIED!!!! Oh my gosh, late and tired, we returned to the desk, leaving some luggage at the first location, but then we were moved to a room on the total opposite corner of the facility! They should have had someone move our bags to the new room. There are inner doors that require the room key which are very hard to open.
cool room Front desk didn't have my reservation. Many homeless people loitering around place, the room smelled weird.
Large room beautiful view room beside elevators and still cost $310/night No airport hotel shuttle provided
Nothing Staff was rude and to overcharge for anything else that was not specify in the reservation
Upgrade... Towels look old... Found cockroach in one of the beds...and curtains are stained and ripping! Just needs to be up dated
Hotel was convenient to airport. Hotel is older with few amenities. The beach is in the harbor so the water is not very clean. I only stay here if I fly in a day early or fly out a day late to save on airfare while using my timeshare. I could not imagine staying here as my primary hotel for a week or more. Internet is very slow and room was musty/damp smelling when we checked in. There were fans in the hallway blowing into another room to dry it out. Could have been from the high surf a few days earlier.
the Internet did not work, the shuttle could not pick me up.. no restaurant after a certain hour at $157 a night this is a rip off...
The staff was nice, AirPort shuttle was good. The location is poor, the beach is not well suited for swimming, the place desperately needs renovation. Stay in Lahaina or go camping instead.
close to the airport clean O.K. service no beach towels Hygiene amenities are in dispensers - soap/shampoo no lotion no real concierge service
Restaurants are excellent as well as pool side food and drink service. Pool side menu was more expensive than expected. An outdoor convention of Trial Lawyers Assoc. was held in the open grass area outside our lanai, both morning and night for two days. Loud speakers, music and announcements heard inside our room even with the sliders closed.
Beautiful property, great beach and pool. Huge suites with everything you need. Musty smell in room but hotel changed filters right away to ameliorate the problem. On site restaurants are expensive.
view, location on beach, staff, overall service. daily resort fee charging for many things you may not use, we were given a discounted upgrade to a room with a view, but it was right over the meeting facilities and two days of our stay major events were just below our window and were noisy and disruptive and when we exited the elevator they were right there in our way., the cell phone coverage was bad, the room service kitchen did not know what a margherita pizza was supposed to have on it.
Service was personalized and discreet. They took time to call me by name. Ambiance was family friendly yet upscale. Grounds are well kept Food and drink are very pricey. Property seems a little dated, could use an update.
Separate living room, huge luxury bath with amazing water pressure, fabulous bed, & lovely balcony. Some ocean views better than others. Several great restaurants on site, great daily breakfast buffet, three swimming pools( one is for over 18) , many areas to sunbath, ocean front with lounge chairs, beautiful, dramatic lobby, concierge service, valet. Cost. In house laundry lost our clothes several times, attendant on beach was rude about loung chairs-several times, front desk did not send up bellman when asked. Toilet ran for days, but after the first two repair calls didn't work, they upgraded us to a better room.
I've stayed at many 4 and 5 star hotels. This was my first time at the Fairmont Kealani. I thought the rooms were nice and spacious. I liked that the pool side was relaxed and accommodating, opened 24 hours. I would definitely come back again. At the time there was only one hot tub...would have been nice if there were more. Also pool side gets busy early so reserve your spot by 8am.
great rooms. felt corporate and rushed. has great potential but was difficult to "relax" when outside the room. green space is completed covered with lawn chairs, making it feel cramped.
Beautiful property with great service. Vacationed there with a 1 and 11 year old. Suite room worked out great and we enjoyed our large lanai. Highly recommend!
Everything about this place. It is just a wonderful place to stay regardless of the purpose of your stay.
Have stayed here multiple times and enjoyed each visit. You can't beat the rooms (all suites). The suites are always clean and spacious. Upgrade to partial or full ocean view and you won't be disappointed.
Location. The view. The beautiful park like gardens. The bathroom was very nice. The hotel messed up our booking. The famous water elevator didn't work. Cleaning happened very late and one day only after asking. The doors so are thin that everyone walking by sounds like they're inside the room. Too few pool chairs. 7 waterslides - 5 of them are a joke. The coffee shop has a pathetic supply of goods. The gym is average.
Staff was all very friendly and helpful. Our room was beautiful and very comfortable. I love the lotions,linens and towels. Pools and beach are marvelous. Breakfast buffet is delicious. I enjoyed the visiting jewelers and artists Perfect vacation
It was so beautiful. They put flowers on the bed and the room was beautiful. We ordered room service in the morning and the food was amazing! I can't wait to go back to this beautiful resort.
Landscaping and Christmas decorations were done well; bell hop, valet, housekeeping, and restaurant staff were very pleasant. The environment was very busy (family groups and children were the major customers, resulting in lots of little ones running about the resort). It's not a very relaxing atmosphere for folks looking for a quiet getaway from the busy aspects of everyday life. Attention to cleanliness was subpar to expectations (missing tissue box; (not requested) playpen was present in box on floor in main room; balcony rails had dirt residue throughout; light switches were dirty for misaligned--due for replacement). We asked valet to retrieve our vehicle, but valet staff did not alert us of our car's arrival resulting in a 15-min wait until we finally asked what had taken so long. Greeting staff in lobby failed to provide lei to my fellow traveller upon her arrival despite it being a customary practice for all guests.
The room was old. Needs updating
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
Price and upgade
I stayed here with my fiance's whole family and it was heaven on earth. You know it's nice when your mother in law asks you to please not blog about exactly how nice it was! \n\nThe floors were stone, the whole balcony opened up so that you can enjoy the perfect Maui weather all day long, the kitchen was good enough for Thomas Keller, and the bed as divine. Plus, it was really great for a large party. There were 7 of us and I never felt crowded. And the location couldn't be beat. It's right next door to the Grand Wailea so we'd often go over there to use the spa or dine and it's on this boardwalk that goes down the shore for quite a ways. It's nice to just stroll.\n\nAnd really, it was more relaxing than a hotel because it felt like you were staying in a very very posh home. \n\nOh, did I mention the GRAND PIANO in the living room? Um, yeah. That pretty much sums it up.
Exquisite new condo on Wailea Beach next to the Grand Wailea Resort and beach-side of the Shops of Wailea. Spectacular views! Very spacious 3 bedroom / 3 bath penthouse. Gourmet kitchen. Breakfast bar. Dining room. Luxurious master suite. Beautiful baths. Lanai with Viking BBQ. Surround Sound. Plasma TVs. Beautiful furnishings & accessories. Classic art work. WiFi. Indoor laundry. Private elevator entry. Full service front desk. Room service available from Longhis. Loved Wailea Beach Villas ? can?t wait to go back!
Location! Location! Location! We spent a week at the Wailea Beach Villas. The complex is nestled between the Grand Wailea and the Marriot. It is a Wailea Beach front complex bordered in the back by the Shops of Wailea. The 3 bedroom penthouse unit was spectacular with gorgeous ocean views. It is really spacious and appointed with high-end everything and sophisticated, comfortable furnishings. 4 Flat screen TVs, stereo surround sound. There is even a BBQ on the solar-shaded lanai! ?Walk-in? snorkeling on Wailea Beach is not to be missed!
Our family just loved, loved, loved our condo at Wailea Beach Villas! We rented a 3 bedroom unit which on the corner, so it had a huge, beautiful lanai on 2 sides. Everything about this place made us 'oooh' and 'ahhh'....the beds, the kitchen and cookware, the huge screen tv, the beautiful, spacious bathrooms, the view of the ocean. The walk down to the beach was short and beautiful, and at the bottom the super friendly staff happily schleped beach chairs and towels down to the beach for us. Since Wailea faces west, we saw spectacular sunsets, and February is in the heart of whale season, so we saw many whales spouting and breaching the surface as we watched from the beach! Bring binoculars, by the way. Speaking of the beach, you literally share the same gorgeous, clean beach as the Grand Wailea hotel. We were thrilled to have paid even less for our gorgeous condo than for a couple of fancy hotel rooms. We made a quick trip to the local Safeway and saved a bundle eating in. One more pe...
We had a great stay at Wailea Beach Villas. We were met with a lei greeting by the bellman and given a thorough tour of the condo explaining everything: TVs, surround-sound, A/C, phones, WiFi, lighted fans, solar shaded lanai, BBQ. The WBV 3 bedroom penthouse condo (J205) was beyond our expectations from the ocean view, fantastic decor, classic artwork - plus guide books, best selling novels, board games and DVDs. The location couldn't be better - right on Wailea Beach. We snorkeled daily directly off the beach ? it was terrific with clear water, tropical fish, coral and turtles.
Food was excellent.
Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo! Nada!
Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.
The location of the property is beautiful. The service left a lot to be desired -- not what you would expect from the Ritz-Carleton. In fact, we were so disappointed, we checked out after two nights and moved to a different hotel.
It was a great experience staying such cozy resort with excellent restaurants and location. N/A
Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular. Beach area was nice and secluded but small.
very nice room, well maintained and handsome grounds, friendly and efficient staff, beach access good, nearby snorkeling good. very long walk to hotel room. Although minor, but had coffee (latte) in hotel. Ouch- was bitter- i suspect very inferior beans that were also over roasted. I disliked the coffee so much that I didn't eat or drink anything in the hotel. I rather went to all the other nice restaurants nearby.
There is simply no better location in Maui Activity concierge was not really ahead of its game
The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
Large well-appointed rooms...gorgeous beach. Concierge team was excellent, especially Shelly.
location - windy and rainy part of the island
Room was really out dated. Not very clean
The hotel is extremely old and has a mildew smell. The parking is terrible. The staff was nice. We stayed our last night to be close to the airport. I would not stay here again.
the room in huge little to bit too old
Cleanliness, location and affordability are great aspects. The pool has a mountain view and the rooms are very spacious. The staff was extremely nice and the stay includes a hospitality room where you can shower, change, leave luggage or hang out if your flight leaves many hours after check out. There's very few cons to this hotel. The two that we thought of are: no microwaves inside rooms and pay for parking which the lot is rather small.
Not much! Staff very rude!!! Basically No Wi-Fi! They advertise that it's free but connection so slow.....it "times out", hence you never get to use their supposed free Wi-Fi. Save yourself the frustration of this place....spend a little extra and stay someplace else where they know what customer service is!
This place is an older family run business that is well maintained, clean and comfortable. Small bathrooms with low shower head makes it challenging for taller people.
Excellent and friendly service. Very convenient location from airport.
The breeze coming through my windows??? To die for! Staff were very friendly Location Location Location-close to airport, shopping, convenient! It was so RETRO and I loved that! No microwave in room The Wifi Was sketchy, it worked but you had to keep signing in each day V.S. it just connecting for the duration
location was great, close to the airport building and room look pretty old
Everything it has a whole vintage retro look it was like walking into different time thank you for a great experience!!!! No complaints!
Immaculate groundskeeper, super clean, very friendly staff and superior customer services.
We were pool side. Clean, beautiful view of the mountains and water from our side view. No frills, centrally located if you rent a car. Breakfast was included with our package, great restaurant for family style Polynesian food. Staff was accommodating and friendly. We got better than what we paid for We did not know parking was not included. $15 a night, limited parking.
Views WLAN, location -> not Hawaiji feeling
Very relaxing atmosphere.
The walls were a little thin. Could here our neighbors banging around.
the situation, the room was nice , clean and with a nice view The woman who seats the guests for breakfast is incredibly slow, so that one has to queue for 15 minutes to be seated,and in the restaurant, the waiters are not very nice..The woman at the activities desk looks more interested in her Iphone than in the guests wishes!!
It was an excellent place to stay. Great views particularly during the sunset. Quiet, calm, relaxing. Plenty of aquatic activities for those who enjoy them. Very close to the beach. Staff was awesome. Incredibly friendly and helpful. We thoroughly enjoyed it. I definitely recommend it. Food variety at the restaurant. It was basically fast food selection at fancy restaurant pricing. Most everything in the menu has some sort of sweet seasoning or sauce in it without the possibility of asking for the plate without it and/or lack of variety. Far from other food selection. If you are without a car you are subject to eat at the restaurant only.
Everything was perfect.... The staff were amazing, and were just so helpful. The rooms were always so clean, the cocktails at The Ocean Terrace were sensational, the food was scrumptious, and that sunset, wow!! was just simply breathtaking. Getting around is quite easy if you don't have a car, providing you want to stay in the immediate area. There is a trolley which is free around the Kaanapali area and if you want to go into the local town of Lahaina you can catch a bus for $1 from Whalers Village. We loved it & will definitely go back. The only thing i didn't like was having to leave this beautiful place. The food however is a little expensive but you would expect that in any resort anyway.
The view, the aloha, the comfort, the beach, the food. Tremendous save to a bad airbnb experience.
Beach was phenomonal. Restaurant food was spectacular. Beds were REALLY REALLY uncomfortable. Hot tub was across parking lot and COLD 2 of the 5 nights.
Staff was great!!! Great beaches...
Very nice hotel with nice rooms and facilities. Good location near beach and Lahaina town, shopping etc.
YOU NEED TO HAVE MICROWAVES IN THE ROOM
very poor management
At the check-in they told us our room is ocean view with king bed. When we got to the room, it had a view of a parking lot with an ugly building and had 2 twin beds. They did not have the room we booked a month in advance because they "overbooked" for the holidays. This was completely unacceptable. They refused to give us the room with Ocean View until the next day. We booked another hotel and disputed the amount I paid for this hotel. At the end we lost one day of our 4 day vacation.
Beautiful grounds and facilities. Great service and within walking distance to many restaurants. Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc It was perfect
FACILITY, Pool, gym We had booked the room for our honey-moon and the room they gave us was a suite facing the car park and right next to the lift. And this was after we were given a room on the 8th floor that stunk like toilet.
Everything! Walking distance to Kaanapali Beach,, Whalers Village, beautiful ocean view room, beautiful shower, strong A/C, comfy bed, clean gym and friendly staff! N/A
The flamingos and swans were absolutely beautiful. The pool was a little cold.
They lost our reservation! We ended booking at another hotel.
We were able to come to Maui on short notice. The westin exceeded all our expectations
The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
Love the location and the surrounding facilities, mall, restaurants, etc. Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
The hotel had a very old-world charm to it without being run down. Rooms were spacious. The pool was very clean and private even though it was a two minute walk to front street in Lahaina. Nicely situated. Wish were could have stayed longer.
The staff was excellent and very accommodating. We had an early departure to the airport and the manager got up early to fix our breakfast and wrapped it up so we could take it with us on the ride to the airport. Nothing.
Nice room, cleanly, beach front, nice pool area and not too bad a price for the area...being close to Lahaina was great! The hotel room we stayed in was a bit of a ways from the lobby and we had to walk through a row of shops to get to the front, but towards the end it wasnt that bad being away from commotion. The breakfast was expensive for what was being offered. It wasnt bad, just not worth $30/person. Parking was $18/day which hurt after we were there for so many days.
I liked the beauty of the resort. All the flowers and the way the pool was designed. Very beautiful grounds. The rooms need to have some upgrades done. Get rid of acustic ceilings old and outdated. The door to the bathroom at the bottom was chipped up and discolored. Moldings in bathroom needed to be recaulked.
It was a nice $200 a night hotel. Unfortunately I paid $600 a night The valet took 15 minutes to get our car and I had to ask twice to get the car. Two of the three elevators were broken so we eventually carried out bags down 5 flights of stairs after waiting 10 minutes. The bartender used his hands to put ice in people's glasss.
* People/service was great! * View of ocean from room was wonderful * always restocked amenities everyday * very clean bathrooms, room, lobby, etc. * Food was very good Everything was overpriced, but we were in Maui, and Hawaii is expensive ... getting there is only the beginning when it comes to spending $$$$
room service was awesome...food outstanding. Front desk personnel were very friendly and accommodating. Went to Japengo for dinner...sat us in the lounge area...even though the lanai was ready for seating and to catch the sunset...were told it wasn't open yet although hours of operation stated 5:30...sat with our backs to the water and couldn't see the sunset through the bar...after 10 minutes about 20 Japanese tourists were seated in the restaurant. felt shunned. The floor/carpet was dirty in our room (201). Nasty stains (by the nightstands and throughout the floor) we wore slippahs in the room! Coming from Honolulu, expected more. We were on the second floor and couldn't sit on our lanai since the people next door were out there smoking cigarettes and it smelled disgusting. For $400/night felt ripped off! Also feel parking should be a couple dollars a day...not $16! Then an additional $30 hotel fee???? Hyatt residence club employees were shoving the "timeshare" experience down our throats! Didn't spend that kind of money to try to be persuaded to purchase anything.
Lots of hidden fees. Overpriced food and drinks. They would not give me a complete bill when I checked out. Cost to park my vehicle!
The design of the resort: the pools, the waterfalls, the wildlife lawns, etc. The staff are consistently nice and patient, the shuttle service within Ka'anapoli area, the size of the rooms. Compares to other resorts in the area such as Marriott and Westin, Hyatt's rate is very reasonable about average of $350/night. Son'z restaurant food was terrible for 5-star, fine-dinning categorization. The popcorn ceilings in the rooms can be upgraded. It has no beach - we'd have to walk further the Marriott resort for the beach. Hyatt should do a better job enforcing the no-smoking policy on floors designated as non-smoking floors, it's never pleasant to be out on lanai and having to deal with someone next to your unit smoking up a storm.
The view was stunning, and the amenities top notch. That I was unable to stay longer.
The room, the staff, pool, location Dont think that guests need to pay for sofa or seet on the pool.
Top shelf overall. The beach. Too much coral and rock.
Wish I was still there. I left my camera charger in the room. They shipped it back to me. Loved it and would stay again if I can.
Brilliant location, nice views, good cultural activities. Disinterested staff, confusing parking, excessive resort fee, underwhelming club lounge, poor elite recognition.
Black rock beach is pretty nice, with good snorkeling. Rooms are good-sized. Rooms not as clean as we would like. Bed only so-so. Pool was overcrowded. Restaurants overpriced. "Resort fee" and daily charges even for self-parking.
Great amenities. Black rock cliff jumping and snorkeling right off the hotel beach. Easy access to Lahaina. Big family hotel
Hotel was excellent and beach/views exceptional
Room was functional and large enough great ocean front view. No HDMI Input on the flat screen TV so could play my iPad movies. Bathroom was a bit small not particularly functional and a bit dated. Long walk to the large self park garage at closer smaller lot always seemed to be full
Amazing location.. Staff were not really friendly. Had to really struggle to find the laundry area in Sheraton. I asked one of the staff he just shrugged and walked away.. I would say half the people were happy & welcoming with "Aloha" other half didnt bother and they just wanted to work to get paid.
Location beautiful. $35 daily resort fee. Room was very dated needed refurbishment. Old carpet slow drains.
Beautiful setting, excellent and friendly staff. clean rooms. Good snorkling and swimming. Excellent laua excellent food and show. Resturant food could be better.
Proximity to beach 1st floor family suite - room was not aired well. Had the smell of a closed up space that hadn't gotten opened for a while. Beds not comfortable. Other amenities were good - e.g. bathroom supplied
Staff was exceptionally helpful, even trying to assist with a rental car issue. We had a "garden view" which still had some partial views from the balcony, but only had one chair and not a lot of room for more. Location was great as there were several off premises dining options. The hotel no longer has a beach, so getting a chair on the beach was not an option. Snorkeling at black rock was fair, as the fish life was not abundant and it was crowded. Drinks were inconsistent, with great descriptions but no balance.
the room, the view from the room not enough capacity at the pool for a large amount of guests, not enough sports in the shade during the day at the pool
We actually never stayed at the Ka'anapali Ocean Inn...when we checked in, they were over-booked so they put us up in 1st floor, oceanfront cottage room at the Royal Lahaina...it was great. Just a few steps to the beach, a few more steps to the pool and a wonderful view out the sliding glass doors. Every member of the staff, from checking in, to taking us to our room, to the breakfast buffet, to checking out...everyone was great. We live on Oahu and came over for 1 night for our son's birthday...we would stay here again. There was a damp, moldy smell, but we wrote it off as being close to the ocean and the cottages being older. However, as we were leaving, we noticed in the closet, that the wall between the shower and the closet was moldy, the carpet there was wet and the base board was starting to disintegrate.
It was quiet and the staff accomodated us when we asked for a different room. It is an older hotel and even though the hallways are covered, they are still accessible from the outside so anyone walking by could enter and come to your room door. The original ocean front unit was right next door to a luau and with the west exposure, the air conditioner could not keep up with the sun shining in and it got quite warm. Free internet is in the lobby only of the larger hotel several doors down but not in the room. There is a $10 self parking charge and the room has a shower only, no bathtub. There is also no elevator.
I had a wonderful time with absolutely no complaints. Nothing.
The location was wonderful and the pools and grounds were very nice. The staff was very friendly and helpful. Our roof leaked when it rained. We had to move one of the beds over because it was dripping on the bed. The television was old and hard to figure out the stations.
It was on the ocean. Grounds were clean. The room we initially were assigned to had not been cleaned. Beds were torn apart and toiletries were sitting on the vanity. Our subsequent room had ants.
Great view of Kaanapali Beach from ocean front room. Daily breakfast buffet was very good. Nightly entertainment Hawaiian music. Only 2 elevators that are slow.
Live music or dancing every night at the Tiki Terrace. Sunday Champagne Brunch Buffett is the best. Really wish there was a hot tub/ jacuzzi on the premises, and a larger pool/ kids pool.
Rooms were comfortable and included a fridge. Very convenient location ... on the beach and walking distance to Whalers Village (with an ABC Store for reasonably priced food and souvenirs.) Loved the Hawaiian music and hula every night from 6-9 (included.) Staff were so pleasant and even had a farewell ceremony with free Kekui beads. Would definitely recommend to friends and I'd go back in a heartbeat. no complaints whatsoever
Hawaiian atmosphere the beds weren't that great
Nice beach view, nice patio, more privacy, daily cleaning services, nice cupboards. Overall novice place to stay. Cheap compared to other hotels. It should be morndenized.
We were very pleased with the central location, the beach, the facilities and the rates. Thank you! That the breakfast was good for only two days, no exceptions. We missed out due to jet lag and not reading through everything. We were staying another 3-days so still would have benefited from your presentation. That was very disappointing. The only other complaint is the cost of your buffet in the morning. We opted to eat elsewhere each day.
Staff was excellent helpful and courteous We were pretty satisfied with everything
Location Micah birds Garden area Room and lanai Attentiveness by staff when we had a problem with some missing snorkel fins Staff in general were relatively friendly and accommodating other than one lady at the valet area Champagne brunch and dinner at tiki terrace food was good, but not great Missing belongings - a pair of our fins went missing while our luggage was being moved to our room Some staff at curb not very welcoming
Location was okay. We had to change rooms after a very direct discussion with the night manager due to the bugs infesting the room. The room we moved to was down one floor and it, too, was bug infested. The Manager, Mike White, called and assisted us in finding another hotel (condo) that was satisfactory and did not charge us for our one night stay. He said that they had recently replaced their pest control company to improve on their pest issue and hired a new Housekeeping Manager to correct housekeeping issues. (The room had obviously been wiped with sour cleaning rags and cleaned with dirty mop water. Both rooms stunk.
Very relaxed resort. The grounds are well kept and the rooms are comfortable. We've stayed before and it is a great place to stay. Probably time for the carpet in the rooms to be updated. Other than that, everything we excellent.
Location was terrific. Grounds were very well kept, beautiful Close to golf, beaches, shopping and more... Food was not great, but only ate at the Tiki Bar Hotel is extremely outdated.
Hotel shows signs of age and room felt very moist and had a faint mildew smell
Location is great. Resort was quiet and comfortable. Very nice pool with good service. Staff was not very attentive - poor directions to the room. Restaurants were disappointing. Parking fees are high ($25 per day adds up...)
The pool, beach, and our lower level rooms were not affected by construction. It was not very intrusive and I hardly noticed. The updated room was very nice. Service was very friendly and I didn't get any uncaring vibes from any of the staff I encountered. Unfortunately the kids pool area was under construction, but we made due with the main family pool. We stayed away from the adult only pool so I can't comment on that. For young kids, any pool is great. But this one was too deep in most parts for really young kids like ours. But they still had fun of course.
nice location, right in wailea and near the (overpriced) shops at wailea. if you are going to spend multiple days shopping there this is a good hotel as you can just walk there. as with all resorts in wailea (except the makena prince) they charge resort and parking fees. service and staff were nice and professional. you can get a no view "resort room" for a decent price, but price starts escalating quickly as you get water views; standard. the adults only / infinity pool was nice, but crowded due to the main pool being closed for renovation. the only hot tub was also being renovated so that didn't exist. very large and spread out and depending on where located could be a walk to get anywhere.
My wife and I loved the resort. It was a beautiful location very well maintained. The staff made our stay extra special. I had ordered flowers for our room. When we arrived, we also had a bottle of champagne and chocolate dipped strawberries. I wanted the stay to be special for my wife, they definitely made it so. The resort was being remodeled, that did take away at all, Now we have a the goal of returning afterwards to see how much nicer they make it.
Had a conference next door at Grand Wailea and did not have young kids or family with me so did not want the extra expense of staying there. This was so convenient with walking path to the Grand Wailea along the ocean and more affordable. Liked that the shops of Wailea were right next door also. Walking path to near by beaches was great. Attended the luau at the Marriott which was very fun I would stay here again There was no beach in front of the hotel but not much of an issue. Look forward to the renovations being done.
Rooms were clean, big. Great location, near the Wailea mall/shops/restaurants and a short drive to Kihei. Good walking/running path connecting the hotel to other properties and beaches. Infinity Pool was nice when it wasn't over-crowded. Too many people at the pool, reserving space and not using chairs. Staff was worthless at times. Had a terrible room location at the beginning of our stay, but moved after one night. Will be a lot better when the second pool is finished. Resort fee doesn't include parking, so you're paying an extra $50ish/night in fees and parking.
Location Staff Pools Beach Much of hotel was closed under renovation We were not told it was under renovation Renovation noise Poor signage while under renovation
Location on the beach. Pools, view, and staff were great! The pullout bed for our kids was a bummer. Room was a bit dated.
Scenery No conveniences. No shuttle. Everything has a steep additional price, which is extremely disappointing for the cost of the hotel.
The infinity pool and waterfront location are nice, although the beach is not right in front of the property. The construction and service were horrible!!!we could not even open our curtains because the construction guys were right there! You also get Nickle and dined for everything, including renting cabanas and snorkel gear.
Friendly staff have us a nice room After we complained After the First night. Adults only Pool was great with good service but pricy (200 USD for a cabana for a day). Nice snorkeling at the closeby beach. Restaurant too expensive, 30 USD resort fee per day just to get Internet and 2 Mai Tai Self Parking 25 $ per day.
It was very quite and peaceful. Very easy with the kids. Staff was very kind and responsive. Rooms with the view were excellent. Beautiful sunsets. The rooms need a bit of a makeover especially bathroom counter and toilet. Beds were too soft to the point that we still have back aches.
Everything, wonderful relaxing atmosphere, quiet with beautiful surrounding gardens. Perfect choice. This was our sixth visit to Maui as we have family living on the Island. Recommend this hotel. Unfortunately the only complaint was our condo had no cooking or eating irons, our request was met by we would need to wait 2 days as we were on a list, they didnt arrive for a week and that was only after having to complain. Also the beach arrangements with there sister hotel was poor we were informed that only 20 beach chairs are available for our hotel and no towel were available for our use so we had to wait for 20 minuets for towels and one chair. We were told it was always a problem. We didnt bother trying to to use the facility again once was enough.
The staff were great. The surroundings very relaxing. The location was fine. The rate was value for money
The hotel Wailea has beautiful gardens and is spread out so you barely notice the other guests staying at the hotel. The view from our balcony was amazing and we saw a number of hump back whales. We were suprised by the size of our villa and the bed was the most comfortable bed I have ever slept it! We thought the pool lacked atmopshere- there was no bar or food service. We also though that room service should be available as the Italian Restaurant was way over priced ($38 for spaghettii bolognaise) and if you didn't feel like going out you would starve. The rooms need new carpet and couches and the kitchen had only two plates and a knife and fork- Not very practicle. I think this hotel has alot of potential but is just not there yet.
Beautiful views and the most comfortable bed ever! Nice space. Although my friend was disappointed that there is no poolside bar, we decided we loved it - you can keep a bottle of wine in the fridge - small kitchenette probably a must with kids. Really nice pool, large enough for more relaxed holiday laps,but great poolside beds, many with sunroofs. Restaurant only open for dinner could be a downside, but we discovered great places to eat on the island!
Location and view. No outdoor Jacuzzi and the pool water temperature was cold.
Our suite was lovely and a most comfortable place to relax. We didn't have a reservation at the hotel's restaurant but were able to get in, and the food was excellent, and our garden table a lovely setting.
Not much. No elevator Baby's are not allowed to laugh at 3 in the afternoon on new years eve or you get a knock from management on door....but they can cry with no complaints. They have parrots all over and a filthy sports bar with loud rowdy locals that scream. Wait staff is rude and unpleasant and if you whistle at the bird that constantly whistles the bartender embarrasses you and disciplines you for whistling back at the bird. The pool is freezing miniature and an absolute joke. Oh yah...the birds awake you at 5am just after the septic truck Hoover's outside at 430am also waking you..don't plan on sleeping in...no place for coffee...horrible coffee at restaurant. Place is a joke
lovely courtyard; nice balcony overlooking front street with lush trees Downstairs restrooms were dirty
The wonderful staff, the historical ambience of the hotel, and the location, right on the waterfront, in the middle of all the fun stuff Lahaina has to offer.
A couple of tours from lahina harbour. Walked the shops No room service
The location was great, right next to the ferry port and Lahaina shops and restaurants. The historic and slightly quirky nature of the hotel was appealling
the atmosphere of the town,the pool,the happy hour the food & menu was poor
The location was excellent. Walking distance to shops, restaurants and harbor. We were given a room upgrade when I called to confirm our stay. The bathroom floor was never very clean-looking.
The location was great for shopping and tours. Cafes and restruants were close and good value. Good location for all tours and boat trips. When we booked we thought that we would have a room looking over the harbour. The hotel only has rooms looking over the park and the main street. Suggestion that they include in their website that there are no rooms over looking the harbour area. If you have a choice book the rooms over looking the park instead of the main street. Be careful of some tour operators as there is a majority of tour operators which are in fact time share sellers. There are some that advertise that they are not involved in time share and they are the best. You might pay more for the trips but you do not have to put up with a 2 hour sales pitch that could cost you up to $46,000 US dollars.
the best location in Lahaina closed to the beaches, shops, bars, .... clean , good atmosphere, cool front street room too noisy sometimes,