Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy. Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.
The staff were very helpful and nice and location was excellant. Our room was a little noisy due to a generator outside the window and a little small
everything about hotel was great especially the location. there was nothing that i did not like about this hotel
the security was excellent; staff at check-in desk were very friendly; so close to subway station need to have a small restaurant in hotel
Location was excellent. Rooms were clean and well maintained.
Very clean room and comfortable bed. No ability to boil your own water for tea and coffee! Shower was not very good and the sink tap was constantly dripping.
the location was brilliant, right on broadway and a stones throw to Times Square hotel needs a paint & update refurbishment but other than that the hotel was great for location, & the hotel room was clean, & towels changed every day
great location and good security. hotel was being closed down for renovation. think it will be fantastic when completed.we have stayed here before and that is why we chose it again. a bit run down due to closing down.
Convenient to Times Square and the Subway, security personnel and elevator security, fitness room, breakfast menu, and courteous staff. room was small, not enough dresser space for a four night stay.
Location was great. It was nice to be able to get out of the city and away from the holiday crowds. Nice views of the city skyline. Not much night life close to the hotel. Most restaurants close to the hotel were closed on the weekend.
The staff were very helpful.
Very clean. Staff was helpful and friendly. Beautiful views. $32 a day parking and no free WiFi.
Excellent service Clean Great views of NYC Location is perfect PArking fee is too much.
Comfortable bed 50 dollars for Below average scrabled eggs, potatoes, oatmeal for two... I was not impressed with the price or quality of food.
It takes only 5-minute walk from a station.
Great location. Easy access to NY center.
The family really enjoyed our stay at the Westin Hotel in Jersey City. The staff was extremely friendly and the room was clean, comfortable and up to date. I have no complaints. The location was great if you want to go sight-seeing in New York. You are close enough to get to the city in no time (I recommend the subway (Path) with ease and have a location that is away from the hustle and bustle if that is what you prefer and Jersey City is extremely clean and people friendly. I can't recommend it enough!!!! Nothing.
The staff were extremely courteous, helpful and accommodating. At check-in, Debbie was wonderful, great sense of humor, and very professional. She upgraded our room and gave us a beautiful view of the Manhattan. The young man at the door was wonderful as well. He was kind and courteous. The beds were very comfortable and clean. We didn't like that there was a charge for wi-fi. We normally stay in hotels where the wi-fi is free. On the positive side, since we didn't use it for the 24 hours that we paid for, my credit card was credited and we were only charged half of the fee for wi-fi. Wasn't too thrilled about paying $3.00 for a coke from the little store either.
Great stay. Ideal for venturing into NYC great location.
Good alternative to Manhatten. Rooms were a nice size, staff were polite and helpful and would definately reccommend this others.
Views, staff, quality of the rooms and hotel Nothing
A great place to stay for a NYC weekend. Quieter than Manhattan, beautiful skyline view and very close to the PATH train. The staff is very friendly and the room was clean. Will stay there again.
Location location location, proximity to NYC is great, good food around the hotel area as well Was not able to check in until 2.5 hours after the check in time due to non-availability of rooms.
Nice, clean hotel. Friendly staff.
The staff at the counter for my check-out was carrying an attitude. She seemed not happy or not nice at all during my checkout process. Did not say hi or goodbye either. It gave me a feeling that I was in a DMV.
The did not clean the room very well
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Location Response time of the staff and high cost to eat hotel restaurant...
Very Nice Hotel with a lot of action Expensive
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
Location check in staff
Location, Location For the money we aid, we should have a t lest a coffe maker in room/water
Nice sized room for NY. Updated and modern. Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
Room service. Cold, stale food
clean and mid town so all the attraction you can cover by walk breakfast was not included while we expected bed and breakfast
Great location. Close to Times Square, Central Park, and Rockefeller Center. Large rooms for a New York hotel. Very professionally run and business like facility. High energy level with constant activity in the public areas. It isn't cheap but you can easily pay more for less value in NYC.
Great location, good room comfort. When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
Bathroom look old!
It was close to all the places we wanted to see. Walk to Times Square, subway nearby, etc.. Lots of restaurants all around. We had a corner room so view in 2 directions! Nothing
Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly. The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly. The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
The website we booked from describes the upper lounge which no longer exists. The in-room guide describes the Room Service Menu. Room service no longer exists.
Location was good They dont encourage people booking hotel from other web sites They prefer it from there site and they help them only . I was staying in hotel for times square view Not for other view Overall worat experience
It was in a perfect location in Times Square. A few blocks from the subway. Lots of restaurants and shops nearby. Needs some updating/maintenance. For the price you pay for location, seems they could upkeep better. All 3 drawers in our dresser didn't close properly, off track or something. Bathrooms could use some new caulk, gappy and dirty looking.
Great accommodating staff. Helpful concierge. So close to Times Square & all the theaters, so perfect for the 1st time visitor. Clean & comfortable. Beds are nice & cozy. Pool is part of the gym inside the building, so it's only a lap pool. Not for lounging & definitely not for kids. There is a sauna which would be nice in the winter. Very busy hotel! Not a relaxing lobby or even many places to sit (only 4 chairs & some makeshift areas around the plants)! No mini fridge in room.
Location Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.
Great hotel if you're a tourist and want to be in Times Square - easy walking distance to many attractions and not too far can / uber ride to others. The rooms were nice and clean, the maids always bought us new soaps, razors, toothpaste, towels etc. some of the staff are seriously awful. My partner has a severe allergy to nuts, and we had issues with two waiters there who seemed preoccupied and had to ask a manager to go and confirm if there was nuts in a dish she wanted for dinner or not. The waiter made us feel awful and then progressively got ruder (getting in our faces, yelling, etc) after the manager had been involved. We did get given a few free drinks and a box of chocolates from management (although she couldn't have the chocolates due to nuts) But otherwise we had a lovely stay, only ruined by a few staff members who need to learn if you work in a service job it's part of your job to at least TRY and be polite and understanding!
The most unfriendly staff I have encountered at a hotel
The location was good. Their concierge staff were nice . Check in was quick .we were givin compound of 2 free complimentary drinks from their bar but we did nit use it.wifi was included in the service fees but also I did not need to use it. When I checked in the toilet was ful of hair & there was a nail on the toilet table .generally the housekeeping service is not good. I noticed that paper napkin was not refilled as if they are saying you have to use one box per stay
Service, location, beds, rooms were right size, showers.
My wife has a convention here once a year in January so I tag along. We had a stunning view of Broadway and Times Square from our corner room on the 45th floor (out of 46). Room was clean. Service is friendly and courteous. Bell Captain kept our bags for us after checkout so we could do a bit of sight-seeing until we had to go to the airport. When it was time to get our bags, he walked them down to the taxi stand for us and made sure we had a cab. Wi-fi seemed a bit slow.
Location, Location, Location!
Location of the Crowne Plaza Times Square was perfect and centrally located. The Concierge, Corinne, was amazing. She gave great tips, directions, and was so personable and friendly. Our room was awesome, with a great view. The exercise facility was great, many areas to work out in and a large variety of equipment. All staff was very friendly and helpful. We had a great time.
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
é um hotel histórico e muito bem localizado. Os quartos são limpos e tudo funcionando. O serviço de recepção é muito atencioso. Os quartos são pequenos, mas isso é comum em NY.
Good location The hotel felt tired, although to be fair, work is being done to improve it
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
The staff were extremely helpful, courteous and friendly and the hotel room we had wass excellent - spacious and with good amenities. Whilst there isnt too much to do, or see, in the immediate area with the ease of transport into Manhattan [the Path train from Grove station is only a ten minute walk away] it made a relaxing base.
The hotel was conveniently located and quiet. Also the room had an alcove so our baby had some privacy. Somewhat expensive for the service received, but otherwise a fine night.
The hotel is walking distance from just about everything and the light rail is behind it. Like the cookie at check in. Staff was very friendly. Had a room on the 3rd floor and the view was a roof with lots of vents.
The reception staff, especially Felix, were very helpful and courteous. The room maids were polite and efficient. The hotel location was like an oasis with the nearby marina, shopping mall and street restaurants after the hustle and bustle of Manhattan.
All of the staff that I encountered were very nice. The bed was comfortable. I also loved the welcome cookie. It was a nice surprise and I was hungry!! The location was great for my needs and is just minutes away from the waterfront. The room was nice enough but there was weird white stuff on the walls and in the bathroom. Cleanser maybe? I went down to the bar area and had to wait 5 minutes to be seen/ seated. There were just a few people there so it wasn't a busyness issue. I ordered soup. A little over 5 minutes later the server responded to tell me that the soup would take 25 minutes. I ordered pizza instead. It was fine but I was disappointed. The temperature in the room was freezing. I adjusted it with the thermostat on the wall but the air conditioner continued on, event though I had selected 68 on heat. I ended up pulling the plug to get it to turn off after an hour of adjusting the thermostat and waiting for warmth. I was exhausted from a long day and got in bed to watch tv. The remote control would not turn on the television. I inspected the outlets and they were all okay. The button on the tv worked but, even then, I was only getting 4 commercial channels. The lights on the remote were coming on also so I figured it wasn't batteries. I decided to call the front desk. Unfortunately, the phone in my room did not work/ call to the front desk. I tried both lines but no luck. I even tried dialing other services available on the phone but that just rang and rang. So.... exhausted and frustrated, I got dressed and headed down to the lobby. I had to wait a bit as a few people were just checking in. The person at the desk was very nice and sent someone up to my room. The man arrived to fix the television. He was extremely nice but the issue did take about 15 minutes or so to resolve. He wasn't sure why the issue happened but he had to get a special remote and change some settings. In the morning, I headed down to the restaurant again. I asked if I could order from the menu. I was told buffet only, though I think there may have been a communication issue. I later asked a different server after I saw the selection up close. It was generally unimpressive. She said that I could order from the menu but I decided to just stick with the buffet since the menu would take longer and I felt like I was being a burden by ordering. I was extremely disappointed overall. The eggs, potatoes and waffles were all cold. I ate just a little bit and spent over $20 with tip. I was extremely disappointed. Overall, I wouldn't recommend or stay at this hotel again, unfortunately.
Very comfortable. Great view and location!
Yes! Very convenient! Very nice hotel!
close proximity to light rail and subway lack of view, lack of customer service with rainy day needs; umbrella, dryer for coats and shoes. stayed 2 nights, but hotel split it to two separate nights and we have to check back in and re-key our room keys for the second night. brought personal pillow and maid service removed it during the daily cleaning. T/he pillow was never found.
price no bill at the end even from 3rd party billing and even in e-mail
Staff, including restaurant staff, were very friendly and professional Jersey City NJ. Accessibility from the highway was poor, even utilizing gps.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Clean spacious rooms, good service, not great wi-fi
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Items of our luggage were stolen
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Clean rooms, Small rooms
definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again. since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.
Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.
The rooms are very nice and comfortable. The staff was extremely helpful and professional. The breakfast was top notch. I would have loved to stay longer.
Loved our deluxe suite room that had sliding doors which kept each room very quiet even when watching tv with the volume turned up in one room. The push button controls were really cool for the lights and privacy settings. Enjoyed the free breakfast at Atrio and the friendly service from everyone there especially the host. The front desk staff were extremely friendly and were able to accommodate a late checkout of 2pm for us. Appreciated the unique designs and architecture of the hotel. Liked that it was located right next to the World Trade Center, and of course Shake Shack. Liked using the exercise room and business center which were very clean and well maintained. Overall it was a very relaxing and pleasant stay. Nothing really except that there was no swimming pool or entertainment room with a pool table or table tennis.
The personel was very courteous. I like the complimentary bar from 5:30 to 7:30 and the choice and freshness of the breakfast Was awaken by a fire alarm at 4:00 am
We found the staff at The Embassy very polite and helpful. The room was very comfortable and clean. Excellent having access to the internet in the business centre. Given the price of the suite we felt the bathroom, whilst clean, was rather shabby.
Good location, close to public transportation and nearby shopping, easy to get into uptown. Pretty quiet location. Breakfast is nothing extra, could focus on something else than, bacon, egg and bagels. Continental breakfast. Lack of information on what services are provided in the hotel e.g roomservice menu missing in room.
Location, facilities & service outstandingn Nothing
Beautiful hotel. Excellent service. Dramatic building and interior. Clunky internet sign on. Limited to 2 devices per room.
architectural aspects of lobby and room. Location, location, location.
Liked all except conference facility. Hotel was great. Meeting room was bad. Seats may have been most uncomfortable seats I have ever sat in at a conference.
Been close to a park to enjoy calm after being in the heart of New-York.
Loved the big huge rooms for NYC.
Spacious rooms. Great products. Awesome shower. Wish there was a coffee shop or starbucks in lobby
Ideal location. Small but well appointed room. Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.