The hotel is lovely, especially the spa and pool area which is excellent. They offer classes every day, I did a qi gong class and water gym class, both very nice and enjoyable. The hotel takes very good care of its guests, and the conceirge desk is very knowledgeable and helpful.
Excellent Hotel at Interlaken. Location is excellent. Conceirge service is excellent. Rooms are spacious. Take the Jungfrau View and try to be there in sunny days They did not provide Iron to the room for safety reason. We aked for exception because our luggage arrived four days after us and all clothes needed pressing. I understand the safety rule but I dont appreciate not considering our special case.
the spa the price
The whole slightly olde worlde ambience gave off a feeling of past opulence without feeling overwhelming. The general comfort and the helpful and welcoming attitude of the staff made for a most pleasant experience Not a single thing, although I did miss the complimentary tea and coffee - but only very slightly as the complimentary fruit more than made up for it.
the spa was v. good. signs to elevator and spa were confusing
This hotel is quite simply wonderful. It has genuinely warm and friendly staff, architectural beauty, a stunning location and fantastic faccilities. The place exhudes style, charm, elegance, and luxury with not a hint of snobbery or stuffiness. After my all to short stay I felt thorourghly refreshed and rejuvinated.
the kindness of the all staff and the bar's staff were very kindness
visited the Tellspiel and use ofhotel wellness faciities only the room prices when booked direct with the hotel
Location with lakes and mountains. Luxury hotel. One of three restaurants closed in early October (seasonal) and spa closed as a result of small fire.
The staff was friendly. and the availability of wireless internet connection. The Hotel Interlaken should be rated maximum 3 star. the service was slow, it took a couple of calls to the reception to finally get an iron. at night no one would answer. i had to go down to the reception myself to ask for extra pillows. as for housekeeping cleaning the room/bathroom was minimal!
The weather turned cooler during my stay so lack of AC OK for me. So many Asian tourists
The hotel staffs were consistently helpful, and it certainly helped that we were greeted by 1 very pretty face. The decor was traditional, but not dated. We had 2 balconies! how to beat that. Location is not that far from Interlaken Ost station, but the hotel also provides visitor pass which affords you free travel within Interlaken (up to Beatenburg, Ringgenberg). The included breakfast was the best we had for our Europe trip. There was no wifi in the room.
closeness to the city center and train station. Nice room, and breakfast buffet.
The relaxed atmosphere, and the lack of formality, in comfotable, pleasant surroundings
1.the hotel is near the interlaken ost station 5min by foot. 2.the hotel upgrade our room.we stayed in a large room as a stuff told me .3.baby cot in the room.3.the bathroom insida the large room was big. there were no room service during our stay,they were renewing the two restaurants.
the food was good yes . there was repairs and renovations going on and I think we should of been offered a small discount
Location is good, losed to the station. Hotel staff is not so familiar.
An excellent central location. Very nice room for the price. Good size for two people, spacious bathroom.
One of my favorites. From the wonderful breakfast, to the quaint balcony off of my room. Great stay. Great city.
Easy to get to beautiful surrounding areas. Staff very helpful. Great to be able to make a hot drink in the room. Internet attached to TV not great. Better if one could have used it at the desk provided.
Staff was good and friendly.hotels are clean. I ask about amending my duration of stays , they told me I can't, they will charge me for whole stay as I booked.i find I was stack into a contract.no flexibilitiy.
Even though it was an old style hotel it was very clean, also the wellness centre was great.
It is well situated, close to Interlaken Ost. Beautiful building. Beautiful view on the street. The reception area is warm, elegant, classical. There seems to be a disconnnection in the room design in the building beside it.
The receptionist was so friendly and helpful. The wellness center was enjoyable. Our room had a balcony with an amazing view of the mountains.
the hotel is sizeable, have all the essential facilities. staff are helpful and nice too far away from the railway station. Especially when you travelling with luggage and ski equipments.
The size of the room is good and they gave me the room with two windows facing mountain The facility of the room is simple as 3 star hotel. The comfort of the room is not good.
Excellent location,very friendly staff-speak english Price
Beautiful historic building centrally located. Overpriced for what it offers. Should be updated occassionally given prices.
It´s a big hotel, appropriate for big group tours. If you are not in a tour ,you can find better options in Interlaken
The free upgrade on arrival was a very pleasant surprise. The view from the room was outstanding with fabulous views of the Swiss Alps.
In this hotel you can enjoy a central yet quiet location (5-10 min. walk from Ost Railway Staton) so it is very convenient to travel all around the region.The stuff is really wonderful:always ready to solve all you problems dealing both with the stay in the hotel and organizing leasure activities(excursions and so on).Calm, cosy,clean rooms.You really feel at home! It was our second staying here, definitely will choose this hotel another time.
Very comfortable hotel with helpful staff. In a very good location, close to the train station. Easy access to the Jungfrou. Unfortunately, I chose the time of the drums and pipes festival. The very loud music went well into the night and early hours of the morning. Not the fault of the hotel, of course.
An excellent and peaceful location, ideal for family and near to both the railway stations. A bit too expensive.
The hotel staff was also very kind and very helpful ! Room a bit old fashioned but clean and nice. Not that close to the ski slopes nor ski-lifts but it's ok
I liked that it was close to everything, especially the train station. It was a nice comfortable hotel. It was affordable. The best part was probably the staff. They were all wonderful!
The restaurant next door (attached) was very good. Made all the better by Kati who was very personable and attentive.
Good location, easy walk to train station, lake and local restaurants. Very friendly reception staff. Room had nice view of the mountains.
Very nice and helpful staffs.
It has a nice view infront of the hotel. It is clean and comfort. The kichent is the best!
The villa staff were very helpful and excellent service. I liked the concept very much.There is huge kitchen with dining tables, lockers, games, playroom for kids,swimming pool,etc.I could buy train tickets to Top of europe at the villa. The staff could guide me the trip very well. The ventillation in room(6bed) is not adequate.It was stuffy and we had to open the windows.But since our room was in ground floor, we did not feel secured keeping the windows open thoughout nite.
Great location, excellent facilities. No airconditioning.
A very nice, clean hostel. Good position. I prefer it to many other hotels I stayed.
Lovely and helpful staff, clean room, nice breakfast, verry well located in the center of interlaken. tip top ! none
Local Bus pass infront of This Hotel. take care is OK. No accessories for takea bath ex. soap.
Wonderful,friendly and helpful staff. Very clean and family-friendly.Free wireless internet.
It provided the card of visitors,it's useful for us.It also provided two coffe~~ well, i book a double room but it gave us a 4-person room!!!!And we had to make bed usings ourselves.Besides, It's a bit longer to walk from the train station.
good view from south facing rooms, can borrow bicycles, provides local bus pass, breakfast good not many standard services (wake up call, etc.), some staff was exceptionally good, others anti-customer-service (one said they'd charge $2 for warming up milk for child in their microwave)
The friendly welcome by the reception staff commenced a great stay at this superb hotel.The view, albeit requested, was fantastic-and the dining room was excellent.
A lovely light and airy hotel - comfortable, friendly, good location. Would definitely return.
The location was great and the satff was outstanding!!
The view from our room and the friendlyy staff. Location was great.
staff are friendly. No Free wifi
Very friendly reception started us off very well. Super room and view. All staff very good.
I love the breakfast with the view of the riverside. Very friendly staff and nice room.
The staff made us very welcome, and were very helpful. The location was a pleasant, short walk across the canal into town. There was adequate parking. No complaints!
The rooms were both very good with panoramic mountain view !! The breakfast was very good with a wide variety of foods and drinks for the price.
There is nothing to like . As the hotel declare itself 4 star . But there is no tea/coffee maker , no room service , no air conditions , bathroom are very small , poor carpet . I have a bad experience for staying in this hotel .
-centrally located. We walked in from West train station and walked out from east -room was quiet -breakfast was outragously expensive
Good ambience Quite Distance from the Train station
Staff were friendly. Reception/Bar area very bland and empty.
room view bed
the beautiful setting and view also heated pool and nice breakfast layout no
very nice pleasant hotel, beautiful views, good breakfast,great staff at the front desk,very helpfull, would recomend no
It had a great view of the mountains It was an ugly building, poorly kept up and rooms were poorly cleaned. Was very expensive for what you got. The top dining area sounded great, but was dated and smelled like old cheese. Interlaken was beautiful & was the one redeeming factor about this place.
the location of the hotel in centre of Interlaken with the view of the Jungfrau. It was very expensive, plus parking at CHF14 per night was excessive. Breakfasts expensive and only so so.
Terrific views. Lift corridors are dark. Corridor lights do not come on automatically. Bed mattress is way too soft. Interior decor of guest room appears drab and tired. On entering the room, I noticed the carpets outside the bathroom had significant water stains: I suspect that this is due to the inability of poorly fitted shower curtains to prevent water seeping onto the bathroom floor which is level with the bedroom. A water barrier along the threshold of the bathroom door should solve the problem,
Nice family that runs the hotel. Centrally located in Interlaken. Good breakfast. Nice rooms. We stayed at this hotel 3 times within the last 6 years. Room telephone and also pay phone in the lobby use pulse dial technology and therefore cannot be used to make calls that require touch tone (DTMF technology) keypad input.
hotel staff attitude problem. they insist their own style, not accepting customer opinion.
It was very nice to stay there. Room was clean and service was very good. I enjoyed breakfast very much.
Perfect room service. Nice rooms.
hmmmmmmmmmm./.. need to think hotel staff entering our room without knocking the door with master key in the night at 10pm ( don't know for what reason)
nice breakfast room, location...need taxi from train with luggage, all uphill, easy walk to train, all downhill. Desk lady (owner, I think) was not friendly even unattentive. When we arrived (during check in time, which was limited) she wasn't around so we rang the bell on the desk and waited 10 minutes. Noticed she did the same thing in the morning when someone was trying to check out (again during the limited check out time).
extremely friendly staff, they go further than 'just service' ...
Location is not too far from the train station. Only 5-10 mins walk. The price is relatively high for a 3 stars hotel comparing to a 4 stars in Lausanne.
The staff was very friendly. The restaurant is excellent. The breakfast is pretty simple. It is nearly impossible to find the location.
very friendly staff provides very useful information around the Interlaken area. this hotel is highly recommended
When I took a shower, I realised that I didn't have a towel in my room. I've to dry me with my clothes, I didn't have anything else The maid had forgotten to hang towels in the room.
Very very friendly staff. They were okay with me changing the room, when I didnt like the view from the first allocated room. Also, they had adapters etc for me, when my laptop charger was not fitting in the energy supply of the room. While the promised internet was only in the public area, it actually worked very well from within the room too.
Breakfast was great Little stark
Convenient and compact TV too small. old toilets
location of the hotel was very good. It was in the centre of the downtown.Room was tidy and spacious None
Nice fresh rooms, great breakfast and friendly staff.
The hotel location is in down town of Interlaken and it is close to the west train station Although it is one of the cheapest hotel in Interlaken, however, the price was more than the services you get. It could be the average of Switzerland expenses.
The location is excellent. The staff is friendly and the best breakfast provided on my journey in Europe so far The lift is too small
Located in the city center there was not own parking facilities
Everything....was perfect There are no allocation for parking area
There was only one thing that was subpar about this place and that was its location. It's not too far from the main streets in Interlaken where all the restaurants, shopping, etc. Although I booked a room which included breakfast, I was told that there was a problem with their system and its falsely mentioned 'breakfast included' at the time of my booking. I was also told by the receptionist that he was doing myself and my significant other a favor by giving us a double bed instead of a twin, contradicting to the full bed mentioned at the time of the booking. The room itself was in horrible shape and to make the experience worse, the bathroom sink didn't work. I would give this place a ZERO if that was possible. I would recommend everyone to stay away.
location near the centre. Very friendly and helpful staff
location is good ,very near to railstations hotel is good but bathrooms are very small...........we are not satisfied with the break fast provided
Very nice location A strange smell in the room, like wet towels which has been there for awhile.
Convenient for both rail stations and town centre. Helpful staff. Satisfactory basic accommodation for short stay. Very close to Tourist Information office. Free local bus pass. Breakfast could be much better.
breakfast was ok The rooms and very small, the owner/person running the place was very rude when we asked if we could have a bigger room and pay the extra. Also the internet didn't work properly and when i asked him abt the same he was indifferent and canceled the connection
toilet too small, some lights not working
It was not confortable nor pleasant to stay at the terrace room on the top floor.
COnvenience of the location to the start of the Jungfrau Marathon No fresh fruits at breakfast. DIry breakfast dishes left on the tables until after the breakfast time was over
We left our jacket in the hotel. The staff was kind enough to send it to us.
Great attitude frome all concerned The result of the Americas Cup !!!!!
helpful staff, nice breakfast, clean warm rooms rooms a bit noisy and no bathtub
The location was nice only. The hotel staff was very rude. The breakfast was not at all nice. The rooms very not only small but tiny and on requesting a better room not above category but slightly spacious, we were told that as we booked through booking.com, we cant get better room as its a special rate and the cheapest rooms for booking.com. Had i paid 10 franks more to the hotel directly, i would have enjoyed a better stay. Not recommended for people travelling with Family.
The location was good and it was fairly quiet, despite it's central position. Disappointed with the quality of the room compared with other hotels we have stayed in in Switzerland.
The staff were very helpful and accommodating.
Localization and nice staff. Nothing to complaint about.
Helpful staff and comfortable room with good facilites including a mini-bar and nice ensuite bathroom. Excellent location in centre of town - 5 minute walk to Interlaken West so very convenient for us as we had a Swiss Pass. A bit difficult to find on first arrival. Some noise from the street late at night but not too bad considering the town centre location.
Loved the chalet restaurant below the hotel.... very swiss and very good.
comfort and location
Value for money. Rooms are small and breakfast was not up to the expectation.
Somebody while we have breakfast very friendly and we feel home. There should be having a lift.
It was in the centre of the town but still in a quiet side street.
The staffs are very nice. The room is very comfortable. And especially the breakfase is delicious. The hotel is more near the West Station and not far from the OST station.
the lady staff is very very helpful! We like her:) There is no left in the guest house, you need to hand carry your luggage. So better be mindful if you are travelling with old ppl with too many luggage.
The mexican food was delicious! Some of the best I have ever eaten. The staff was very friendly and helpful. The rooms were also comfortable, nice, and clean.
The fee for parking is quite high.
Well, its a comfortable place to stay. Value for money. We had a double room booked with a shared bathroom. However Toilet was on one floor and shower was in a diffrent floor which was a slight discomfort.
Friendly staff, clean and cheap rooms. The room keys are accessible to all, so safety might be an issue. Booked a twin room, but got a double bed with separate sheets.
postion no tea and coffee making facaties
This must be one of the best deals in (pricey) Interlaken. Seared facilities (bathroom, toilet) are very clean. Room itself is also very clean. Breakfast is good, location is OK (walking distance to Interlaken Ost). Staying on the 5th floor has an extra benefit that you have better views. Our room had a direct view on Jungfrau, great!