Vizcaya

Really disappointed in cleanliness and comfort of 'Penthouse' stay

Prós: Nice and convenient location

Contras: I booked through kayak and ended up with the Penthouse suite. Fancy right? No. Prior guests paperwork was left behind on the nightstand. Bathroom was dirty only to get dirtier as I unplugged the bathroom drain to make the tub water stop gathering and found flight amounts of hair and build up. Couch legitimately had springs coming undone and was uncomfortable and lumpy. They had two stand alone AC units inside the room so the Temp was under control but that was loud and bright as you tried to get some sleep. Their Linens, mattress and pillows were so uncomfortable and added onto the noise and light from the AC units = no sleep on a business trip. Staff was unapologetic and did not even offer a sorry to my complaints.