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The location of the hotel is beautiful indeed, and the room was spacious, sparkling clean and tasteful.
It would be unfair to expect that things can be as usual with the COVID social distancing restrictions, however there were several things that could have been thought through, if the hotel managers opt to continue the service. 1. The breakfast area had to be accessed at three specific time slots in the morning. We chose the last one, which was less crowded. We arrived on time, were greeted by the manager and told to wait. After some time, we started asking the waiters if they had plans for us, and no one knew that were were waiting. After asking several times, having waited for ~20 min, we finally got a table. We ordered some food from the kitchen, which also took quite some time. Long story short, the buffet got away on time, and we were not fast enough. We should have realized to be efficient and get the buffet food quickly but that was our first day in the hotel, and we were not aware of the strict timing yet. For the remaining days we skipped the breakfast. 2. All paper leaflets were removed from the room because of hygienic reasons. However, no alternative was suggested (send main info by email upon arrival?). My husband had a request, but he did not know how to reach the reception in the evening (the physical reception closed quite early). So he had to call the external number, which did not work, and then sent an email. The receptionist promptly called directly to the room but the phone appeared to be broken - no success. 3. The pool area was also accessible by time slots that had to be booked at least a day in advance. The stuff apologized and told that they did not expect so many people to come. Which I believe was also the reason for the sloppy breakfast experience. The hotel had to adjust capacities to the new conditions and I do understand it. But deciding to keep high attendance despite reduced capacities had obvious implications on quality. And, sadly, it did not feel like anyone cared.
Breakfast was good and view was good
The rooms were cheaply furnished for a 4 star Spa hotel, the shower had black mold, the balcony walls and floor were dirty, moldy and stained, even the water drain had plants growing out of it - so had not be cleaned for months. The roof of the balcony leaked throughout our stay making it unpleasant to sit outside on the balcony
Great breakfast and Pool area
A bit further from town than we thought but was easily walkable. Due to Corona there was a lot of rules and regulations but this wasn't the hotel's fault
Nice view, very friendly staff at the reception and in the bar
Needs to be renovated, mould in the bathroom, very old-fashioned furniture, it was 4 star maybe 30 years ago... Breakfast was basic with extremely bad (weak) coffee. We had a dinner once, drinks were good (done by the nice barman) but the food was bland, wine low quality. Upon arrival we were told that the inner pool & spa is closed which was VERY annoying as we chose the hotel for that feature and it was nowhere written. The room rate was not discounted though.
Very good location close to the train station and the city, one of the best/ biggest hotel gyms ever, nice garden/ pool area
The rooms would need some renovation, the restaurant staff is friendly and nice - but not attentive
Com localização central em Lugano, Villa Sassa Hotel, Residence & Spa fica a 10 minutos de carro de Lago de Lugano e de Museu de Arte Cantonal. As comodidades presentes incluem um business center, serviço de limusine/transfer executivo e check-in expresso. Há serviço de traslado da estação ferroviária (disponível quando solicitado) de cortesia, além de estacionamento sem manobrista (sujeito a cobrança) no local.
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