The Glasshouse Autograph Collection

We arrived early on Saturday around 8:30 am. We knew we were way too early for check in but they said they could probably get us in before 12:00. As we finished breakfast next door they rang the room was ready. We were escorted to our room and the bags had been delivered. Very happy with the friendly and personal service.

It all went downhill from there. The shower had little pressure and the shower head broke trying to adjust it. We then noticed pieces of broken glass around the bathroom floor. These were clearly visible and hard to miss. Luckily we didn’t step on them. We asked for the shower head to be fixed and the glass cleaned up. The shower head was fixed when we returned but we had to call again for the glass. I absolutely hate when there is no socket in the bathroom. The only plugs were no where near a mirror which makes blow drying your hair quite fun. It would be good if someone who designed the rooms actually had to use it. A vanity mirror for makeup and hair on the desk would solve this issue. Breakfast, hum. At first I thought this would be positive as our first breakfast was great. The second one not so much. First the waitress forgot to put in our order. When we had to ask for it and it finally showed up the egg was undercooked (and I like them runny) and you needed a saw to cut through the toast. When we checked out they wanted to charge us for breakfast and we had to tell them they were pre-paid. If you provide Nespresso capsules they should be refilled.