The Bruce Hotel

The room was cold (no temperature control) and had not been fully refurbished. The food (via room service) was warm rather than hot. I had to wait at least 5 minutes for someone to come to reception when I wanted to check-out (there was no buzzer to summon a member of staff). There was no information about the hotel facilities within the room e.g. breakfast times, and the receptionist did not inform me of anything like this when I checked in.

Very convenient for the Town Centre, public areas OK and very reasonable price

The room decor and facilities are very dated

i liked the location of the hotel.

the hotel is run down and need of a re vamp the room we were in was 112 which has a veiw of a roof top and not much else. the fire extingushers in the hall had so much dust on it i wrote on it please clean me. the tv had one decent picture on the channel could not get any more channels on it they sent up the barman to fix it but he could do nothing with it so we put up with it. breakfast was a joke we had to wait to get a table to which had to be cleared everything was cold had to ask if they could fry more eggs as the tray was empty of them waited ten minutes for them.

Manager was excellent he was always trying to please. Reception staff were very helpful

comfortable enough and quiet.

night staff service very poor (manager I believe)

location

The Guest complained about comfort and the size of his room

room not listed for me not cleaned from previous guest rooms need updating

clean modern rooms

to remote, the restaurant in the hotel has a poor menu