Front door staff were a bit clueless,
Location was great. Very close to restraunts, parking, the Bournemouth Pier and Bournemouth Park However, if you are looking at the cheaper rooms you be better served by Premier Innnext door. Service was poor at the front desk and breakfast and breakfast whilst adequate was not at the quality I would have expected. Staff were very disjointed; my pregnant wife asked for some decaf-tea for our room and was advised "the bar might have some". Would have expected them to sort it out. Room location was in the back of beyond with stair only access. Cheaper rooms at this hotel not recommended.
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately.
See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
The hotel was very comfortable.
The service in the restaurant for breakfast was not good.
The buffet breakfast was superb, especially the honeycomb.
Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
old world charm but shows signs of fading
service in Oscars restaurant fell well below expected standard
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good.
However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
A very comfortable bed
having to wait in line to get a breakfast table
I liked the atmosphere, facilities and the staff who were most helpful and friendly.
I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
Nice spacious room and spacious general areas staff were very obliging.
Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
Received room upgrade. Very good service
£15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
good customer service
rooms quite small
Em Bournemouth (na área de Centro da cidade de Bournemouth), Royal Bath Hotel & Spa Bournemouth está a 3 minutos de caminhada de Pavilion Theatre em Bournemouth e a 6 minutos a pé de Bournemouth International Centre. As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e equipe multilíngue. Este hotel tem 7 salas de reunião disponíveis para eventos.
baseado em 9.117 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.