Row NYC

Prós: Concierge- very helpful and friendly

Contras: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages

cable sucks

Prós: location

Contras: cable down grade sucks

Prós: I don't like it

Contras: Cause the room was dirty

Prós: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.

Contras: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.

The room was to small

Prós: The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing

Meh..

Prós: Swanky lobby doesn't translate to the rooms, which are cramped and awkwardly layed out. This is bottom end, despite the trendy sounding name. How anyone would rate this a 4 star property is beyond me. For first night of two night stay my room was oversold. They sent me to the Hyatt Times Square; much nicer.