Radisson Blu New Delhi Dwarka

Terrible service

Prós: Bed was nice

Contras: Front desk service was terrible. Arranged a shuttle to and from the airport. No one arrives to pick us up. We had to fight for over an hour to have the shuttle pick us up. When we reached the hotel the managers said for our trouble (5hours later) he would wave the fee. When we checked out they tried to charge us anyway!

Dirty Room & Repeatedly Disaapointing Service

Prós: Shower was hot.

Contras: Dirty and grimy room with stains on the furniture, ripped sheets, and filth in the corners. Frustratingly disaapointing service, time and again.

I will not recommend this hotel to anyone.

Prós: The room was average and the hotel is close to a train station. Complimentary fruit platter and water.

Contras: 1. The staff is not trained. even though there were 5 people at the reception desk, they could not manage 4 check-in guest. Prolonged wait as they were busy talking and doing their own things. 2. The breakfast was average - not many choices 3. Turn down service did not replace the soap or shampoo in the room 4. Check out was a hassle the list keep on going.

Substandard

Prós: Food was great. Room was clean.

Contras: AC was not working and the management said that mechanic will come tomorrow. In delhi heat, this can be a big problem.

Stupid and rude ASOM STAFF .

Contras: Their night club staff is stupid and rude. They do not know how to speak to guests and treat them. and hotel staff is not willing to take any responsibility for their behavior saying it is a third party owned even though it's on their premises .