Novotel Barcelona City

The hotel is located in good area, near the shopping centre. The metro, tram and bus stations are right in front of the hotel. The hotel was clean and the stuff was nice. Good deal for the price. I made the reservation of the hotel via booking.com. On the reservation (received from the booking.com) it was written that the hotel was paid on the booking day. When we check out the stuff said that the hotel was not pre-paid and this has caused some confusion as we thought that we will have to double pay for the hotel. The stuff handled the situation good. No complaints about the hotel.

Clean room, we were upgraded to a suite which was nice but it was only because they gave away our non-smoking room (even though we arrived at noon and they entered all of our information already-which they lost and we spent 20 minutes checking back in again), hotel is close to metro-about a 5 minute walk Checking out/in was ridiculously slow for such a big hotel chain. There were 2 clerks checking 2 people in at 9 am for some reason and giving advice on tourist attractions etc. We waited for 21 minutes before we checked out even though we were next in line. They need to have someone specifically designated to give information. I'm glad we weren't trying to get to the airport.