Melia Cozumel

Mattress seemed 20 years-old, no support, rock hard. Had to line up 3pillows on the bed to make it a little more comfy. Average food for lunch and dinner, no flavor, Breakfast was OK. Authentic food was good. Beach was nice, water gets murky when there are waves. The beach at the next door hotel was nice, a lot a fish, nice place to snorkle. No organized kids activities. You get what you pay for.

The water was not the crystal clear I had hoped for. But right next door it was. So we spent more time there. The food is average buffet food. Staff were friendly. Alcohol was all the cheap kind. No real selection of wine. The environment was really dark after sunset. No nightlife at all. Internet access is only in the lobby.

This was maybe my 50th trip to Coz. I have stayed at Allegro, Hotel Cozumel(Fiesta Inn), La Cieba(ElCid), Villablanca, Cozumel Palace(plaza las Glorias), Cozumeleno, Coral Princess. This was the worst of any! Horrible dirty beach, food was less than average, service very poor, couldn't get towels most of the time. Diver unfriendly, charge for late check out so all divers get stiffed. Many of the front desk staff couldn't speak English and very rude. Long trip to town for some decent food. Old and overpriced. Never again. Sorry

The pool bar and beach bar closed at 6pm. The beach is not kept very clean, a lot of seaweed. Went to next hotel to snorkel. The food was average but most hotels have larger selections. The hotel is definately older, but the housekeepersdo a good job cleaning the rooms. The refridgerator was supposed to be stocked daily with softdrinks and beer but we had to call at least twice everyday before it got stocked. Not much for activities from the staff. The staff have a hard time understanding english and do not speak it very well. We made the best of our time, but will not return to this hotel.

Comfortable environment, lots to do, but nothing spectacular.

Not bad for the price. Was there with a group of 6 and we had a great time. Snorkeling and para-sailing available on site. Adult pool and swim up bar was great. The bar tenders at the swim up bar were excellent. The food was so-so but there was always something that was edible. The wait staff was friendly. The rooms were average but was not really there for the rooms. The night life is pretty quite, everything shuts down around 11-12. Overall if you are looking for an affordable all inclusive Melia is a good choice.

The Staff and hotel were wonderful. The hotel itself and the staff made the trip. I enjoyed their activities, especially the New Year's Party. My only reservation of recommending this resort is that I did not like their evening buffet. Breakfast was good but dinner was not. If I spend extra for an all inclusive I expect top notch food. Drinks were very good so just need to work out their evening food choices.

We just got bak from this hotel, the staff is very nice and the views are great! But if you spend anytime in your room beware. The photos posted do not reflect the current condition of the guest rooms. Our bed was old and very hard, I was itching as were several others guests in our group every time I laid on the bed. I looked at the mattress and box spring and they were both very dirty/soiled and I really think they had bed bugs. From that point on I asked for clean sheets every night and laid on top of towels with clothes on to sleep. Not much sleep for me and since we pre-paid there was course for refund or funds to move to the better hotels next door. The room smelled like mold and the air conditioning made the room smell even more awful. The linens are gray and in my opinion too old to send to charity. This hotel has terrible food and it is no wonder it is so cheap! This was without a doubt my worst stay of my life and I am a very traveled person. 4 stars should be lowered to 1 at...

I did a lot of research on all the resorts in Cozumel to find the property that had the best beach. From the air, upon landing at the airport, I could tell many of the properties had no or very little beach. Melia had quite a bit of sandy beach that was private and did not see many outsiders. The food was not good and the drinks were watered down (unless you tip the bartender frequently.) The rooms were clean and the cleaning staff did a great job each day (even with towel animals just like a cruise). The main complaint we had were from the time-share push. From the time we checked in a lady greeted us as if she were there to show you where things were (ended up with a time share push), to the towel boys, to the ''travel'' concierge (don't be fooled into believing they are there to book excursions.) Even the front desk people rolled their eyes when I asked who in the lobby is time-share people so I could avoid them. We were approached several times a day for the first 3 days of...

We recently spent a week at The Melia Cozumel and was very disappointed. The room was very damp. All of our clothes became damp and it was hard to sleep on the hard, damp and uncomfortable bed. The food at the buffet is bad. The drinks are watered down. The water on the beach is filled with seaweed. Worst of all, the staff at the front desk is not very friendly or accomodating. The maids and bellboys were nice. It was our first trip to Cozumel and our first time at an all inclusive resort. We won't do either ever again!

We stayed at the Melia Cozumel for a week. Cozumel its beautiful, the hotel and the staff was bad. Our room had a view of the activities pool and a partial view of the ocean. the beds were really hard and the pillows were flat. Also we had an ant problem in our bathroom and the front desk did nothing about it. The rooms do not have darkening curtains, so the room is pretty bright right around 6:30am. No alarm clocks or refrigerators in the room. And no ice dispensers anywhere in the property. The food is a true hit and miss. Breakfast its probably the best meal with fresh and varied items. The rest of the food is mediocre at best. The hotel does have a restaurant for dinner that requires reservations. there is only two seatings 7 and 9pm. The menu on this restaurant does not change, so after the third day the menu gets old. Also, to make reservations its a hassle. You have to go to the Lobby personally and request your reservation first thing in the morning. The hotel offers internet a...

We found our room to have a strong petroleum-type smell - during our entire stay. Low water pressure all the time. Lack of hot water when you want to get ready for dinner. Food was plentiful, but average in quality. The drinks were strong, but not good tasting. The bed was hard as a rock. The beach was covered in seaweed every day. The only saving grace was good snorkeling next door. The hotel is the farthest north from town. You had to pay $7+ for a taxi each time you wanted to go to town. The staff were polite, but spoke little English. Our doorlock repeatedly malfunctioned. Lastly, to a parent not travelling with children, the children's program appeared to be excellent.

This was a family vacation that did not start off good at this hotel. Some of our 10 family members bought the all inclusive some only did day passes and some did not purchase any of the all inclusive food. The front desk people hounded us daily I believe they thought we were trying to rip off their buffet (that wasn't very good). The beds in this hotel were miserable. The location smelled like sewer. The beach was not as nice as other locations. On a positive note it was clean and most staff members were really nice and went above and beyond to make us happy. We will visit Cozumel again it is a wonderful place just wont stay here.