Hyatt Regency Phoenix

Great location and staff.

Prós: The heart of downtown Phoenix within walking distance to restaurants and bars downtown.

Contras: The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.

Prós: Great location for what we needed. I really liked the Fitness Center. Plenty of cardio machines. Nice touch having the cold, wet towels available.

Contras: Water temperature was terrible in the room. Either too cold or too hot. When I turned on the hot water at the sink to wash my face it got very hot and no amount of cold water would cool it down for quite a while. The shower had to be turned all the way hot to get a warm shower. There wasn't a shower towel mat for the floor the first day we were there.

Prós: The staff was friendly and I liked the amenities in the hotel.

Contras: The bathroom was really small.

Great place. Fix your hot water.

Prós: Typical nice Hyatt hotel.

Contras: Fix the hot water!

First timer

Prós: I do appreciate the employees and the easy access to many other attractions. That was nice

Contras: I did not like the actual bed and the sheets and covers. I must of woke up 6 -7 times. Sheets where not soft. They were hard and loud. The bed was noisy and felt old. Was not a comfortable sleep. Also. This is arizona the air is dry. Maybe giving complimentary waters would be nice. Not charge $5 per water bottle.

Prós: Walking Distance to Chase Field.

Contras: Room had a vague smell of cigarette smoke.