Hotel Atlantico Copacabana

Location easy to get to places

Reception staff, if you don’t speak Portuguese be aware that the reception staff have zero time to deal with you, very very poor customer service, we arrived after a long flight got to our room & the air con wasn’t working & the lights also the plugs.. we went down & were advised to come back at 2/3pm and our room will be changed by the man himself. We went back at 2pm and there was an older lady who did not have any time for me as soon as I spoke English she pushed me to the side, the man who spoke to me said no they was fully booked and didn’t change our room and slammed his hand down onto the desk the whole time we was their (2week) and then 2 members of staff were on duty we didn’t not get greeted by them leaving & returning to the hotel. Beds don’t get changed enough but maids are really helpful. Also the bell men are really nice they greet you every night. Our hairdryer broke but quickly changed & renewed. When spoken to other Brazilians stayin at the hotel she also said she found the staff rude & assured me that not all brazil people are like this & to visit again. And also when checking out they had additional charges said we booked the new year package when it doesn’t state this in any written documents Would not reccomend to stay at this hotel if only was last resort.

The location.

The building is old and not soo clean

The pool area was nice, with view of Christ the Redeemer

On arrival the reception staff were very rude and advised is that as we had booked online they could not give us the double room we asked for, only a single. The staff were very slow at breakfast, frequently there was no food, plates or cutlery. The floors were not clean, nor were the sheets in the bedroom.

On arrival no one came out with trolley for the bags and I had to get it myself. Dirty pillowcases had to be changed. Insufficient cold water in mini-bar and none extra available.