Holiday Inn Algiers - Cheraga Tower

Clean

No hot water No AC in the room...it was freezing

Facility is good and staff is Nice.

Heating iq not working well and shower is no hôtel enough. I feel cold.

Nothing, never ever again in this hotel!

Staff is horrible, they are not professional at all. The first day (check in day), they had to change my rooms 4 time, so I moved my luggages for 4 times to find a good room (normal one), however we couldn't. 1 room: not clean, wet dirty towel on the floor, woman hair on every corner in the bathroom. 2. Room: it was smelling smoke 3. Room: it was smelling smoke. and 4. room: minibar was empty, there was no hair dryer in the room (later I called the reception to bring but they didn't bring and I asked my colleague to bring his hair dryer which took my +30min. and I was late to my meeting). Due to these unfortunate events, the supervisor lady called Yasmine asked me if I was happy in the 4. room, however sink was not ok and the water was not going from the sink but I didn't ask them to change the room again because there is no good room in the hotel. Then they asked me to upgrade my room for my rest 4 days ( I stayed 6 days totally) to make me happy. It was the same size room and the supervisor told me that the brakfast and laundry would be free of charge in the upgraded room. However I was in the reception to check out in the last day, I received the pre-invoice and loundry and breakfast for 4 days had been charged. I told them that both should have been free for me since my room was upgraded. Then the unprofessional lady called Chefika told me that "ahh ok I will delete the laundry cost but breakfast can't be free". It was so funny because they tell me that breakfast would be free after room upgrade, but then they refused to make it free and charged me full cost. and this is the most dramatic part. I told Chefika that Yasmin offered me free breakfast and laundry, so you may call her and ask.