Hilton Garden Inn Sonoma County Airport

Fantastic friendly staff, clean hotel, great location near STS Airport

Prós: Staff at this hotel treated us like royalty throughout our stay. Our every need was met, and service from check in, to room service, to placing our bags in a new room when we moved to a bigger room on our second night, to the outstanding server at breakfast each day, and to the shuttle driver to the airport was first rate. The rooms were clean, updated and spacious. Parking is ample and the hotel is in a nice area, next to a vineyard. Will absolutely stay next time we are in the area.

Contras: Only negative was the noisy parents and kids slamming their door on the deadbolt next door to us our first night. The hotel dealt with this effectively as soon as we complained. I have NO complaints about the hotel facilities or staff, which is rare. This place does everything right.

Prós: Jacob in restaurant was so very pleasant and efficient +++

Prós: Our early morning shuttle was ready for us and quite congenial.

Prós: Good location, quiet, modern, good service, and great value

Prós: Extremely gracious staff.

Contras: There were no towels by the pool, and the pool area seemed a little neglected.

Prós: The entire staff was very nice but Mary made my stay extra special. She went above and beyond and provided exceptional customer service. Will definitely be back because of her.